Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.67

4.7 Rating 6,666 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 6,666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

Write Your review

Tell us how Dance Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dance Direct 5 star review on 8th April 2024

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Size seemed very small. My daughter is nearly 5 so bought age 5-6 but have had to return for the larger age 7-8.”

Helpful Report

Posted 3 years ago

The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. Sometimes there are problems with the fit and I hope you get the correct size soon.

Posted 2 years ago

“Disappointing that the tap shoes ordered turned out to be unavailable. Alternatives suggested were or similar price but not the same quality.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that one of the items was unavailable and that the alternative that was suggested to you was not suitable. When an item is unavailable we always suggest alternatives in similar price ranges but would also been happy to substitute for an item of your choice. Your refund has already been processed for you.

Posted 3 years ago

“I have made my order Order #000178669 on March 3rd, had a huge difficulty contacting you guys with no response so far. Got an email with shipping information, but when trying to track it I get a message that "there is no information about your package" Please get back to me”

Helpful Report

Posted 3 years ago

Thank you for your review. We have received your e-mail which you sent yesterday morning and as all e-mails are responded to in date and time order we have not yet been able to respond. Your order was despatched yesterday on a non-trackable service which can take 5 to 15 working days to arrive in Israel.

Posted 3 years ago

“Unfortunately my dance shoes came with the sewing unattached around the ankle area.”

Helpful Report

Posted 3 years ago

Please can you send a photo of the shoes to hello@dancedirect.com who will be able to help you

Posted 3 years ago

“This product arrived with an aqua tulle stiched onto the bodice front and back? This is not what was advertised in the photos. It was also pictured as having an underskirt which it did not have, nor cite as not having. Given the cost and the fact that it was a Christmas gift, we're disappointed. Can you please offer a solution? I will forward photos via my email. Thank you.”

Helpful Report

Posted 3 years ago

I am sorry you are not happy with your purchase. I understand that someone from The Customer Service team has emailed you to try and sort out your issue.

Posted 3 years ago

“I found they were of lovely quality but in my opinion the waist to leg measurements didn't fit any of the girls they were far too long so will be returning them.”

Helpful Report

Posted 3 years ago

Thank you for your review. We're sorry that the measurements were not as expected and I will pass this feedback onto our buying department. You are of course welcome to return the items for an exchange or a refund.

Posted 3 years ago

“Very slow delivery”

Helpful Report

Posted 3 years ago

This was despatched on the day after you ordered it. I am going to chase up Royal Mail and see why it was not delivered sooner. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 3 years ago

“I did not got my order yet, so I can't evaluate..”

Helpful Report

Posted 3 years ago

I can see from your order confirmation that the expected delivery date to you in the Czech Republic is 09/11/2020. If you have still not received it in the next couple of days please contact hello@dancedirect.com who will help you.

Posted 3 years ago

“Items came separately.”

Helpful Report

Posted 3 years ago

We have more than one warehouse but only ship from one of them. Rather than delaying sending out an order we sometimes split it to make sure you do not have to wait for the whole order to be consolidated. As it states on the website "Your order may be shipped in separate deliveries. If so, you will not incur additional postage charges."

Posted 3 years ago

“I was a little unsatisfied because the products took a long time to be delivered and the website stated delivery would be within 7 days. When I did receive the order the items were too small so I returned them. Four weeks after I'd returned the order I hadn't received a refund so I emailed Customer Service. I received a very prompt and efficient reply from Scott who said he'd arrange a refund, which he did. Although I had to do some chasing and delivery/returns took a long time, you do have very efficient staff on hand to help. I would use Dance Direct again, I would just allow more time for delivery. Thank you, Mandy.”

Helpful Report

Posted 3 years ago

Dear Mandy Thank you for the Review. I am so pleased that you are happy with the way we deal with problems as we pride ourselves on our customer Service.

Posted 3 years ago

“Wrong size, easy to return, awaiting a refund and will then try again!”

Helpful Report

Posted 3 years ago

Thank you for your review. I hope you are happy with the new ones. I am pleased that you found the returns process easy.

Posted 3 years ago

“Ease of ordering and delivery was good but unfortunately, although I ordered a size larger than normal, shoes were too small and the wrong shoes sent.”

Helpful Report

Posted 3 years ago

I am sorry you were sent the wrong shoes. Please send a photo of the shoes you received to hello@dancedirect.com and they will be able to help you. Thank you for the good comments about the service.

Posted 3 years ago

“It took a long time to deliver the goods”

Helpful Report

Posted 3 years ago

I am sorry there was a delay in despatching your order. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are endeavouring to keep to the 3 working days between order placement and despatch of the order.

Posted 3 years ago

“I have an item to follow my order (so it says on the delivery note) however I haven’t received any further details as to when this will be.”

Helpful Report

Posted 3 years ago

The tights are due early October so should be with you shortly.

Posted 3 years ago

“it's been 2 weeks since i paid my order and still haven't received it, neither do i know when i'm getting my order.”

Helpful Report

Posted 3 years ago

This order was sent by European Air Mail on the 16th September. Please check with your local office to see if they have it.

Posted 3 years ago

“The delivery took a bit long”

Helpful Report

Posted 3 years ago

I am sorry there was a delay in despatching your order. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are endeavouring to keep to the 5 - 7 days between order placement and despatch of the order.

Posted 3 years ago

“Order not dispatched after 10 days had to contact customer services Who told me that I had to waiting between 7 to 10 days for dispatch I had already waited 14. Average pricing and sizes do come up a little small.”

Helpful Report

Posted 3 years ago

I am sorry there was a delay in despatching your order. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are endeavouring to keep to the 5 - 7 days between order placement and despatch of the order.

Posted 3 years ago

“Took too long to ship....”

Helpful Report

Posted 3 years ago

I am sorry there was a delay in despatching your order. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are endeavouring to keep to the 5 - 7 days between order placement and despatch of the order.

Posted 3 years ago

“Took a long time for them to send my order after I asked them to add a pair of tap shoes To my order .. they didn’t send it for 5 days which meant my order was delayed and didn’t turn up in time !”

Helpful Report

Posted 3 years ago

“Took one week to arrive, no email with eta on delivery until dispatched and arrived the following day. Just leaves you a bit unsure of what is happening. 7 days is a long time, currently, for a UK based order. Shoes themselves tore my daughters feet up within 3 hrs. Super stiff and not nice quality - have bought nicer for cheaper elsewhere.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible and we are sorry that your order was delayed. With regards to the quality, I am sorry to hear that you were not happy with these and it sounds like they were too small. In future if you find that shoes are too tight you are welcome to return unworn shoes for a refund or an exchange and you can find more information here along with the option to download a free returns label: https://www.dancedirect.com/returns

Posted 3 years ago

Dance Direct is rated 4.7 based on 6,666 reviews