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Dance Direct Reviews

4.7 Rating 6,680 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,680 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 28th March 2024

275

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sold “it of stock” items. And there were no explanation nor expected delivery date when the other items were delivered.”

Posted 3 years ago

After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. Your items are due early in October so should be with you soon.

Posted 3 years ago

“Reasonable prices but quality not as good as the brand we usually buy.”

Posted 3 years ago

I am sorry that you are unhappy with the quality of the leotards.

Posted 3 years ago

“Product far smaller than should be for the size”

Posted 3 years ago

I am sorry you are not happy with the shoes. Different brands have a slightly different fit and the width of the foot also impacts on what size is needed. If you want to return them please contact hello@dancedirect.com who will help you

Posted 3 years ago

“Very poor customer service. Received a wrong size item, phoned up only to be told to email with the proof in a form of photos. Received a reply back 5 days later saying the item is correct size and to order a different size if I am not happy. It’s clearly wrong size as the shoe only covers half of the foot. Are you advising to order 3 sizes up the regular size?”

Posted 3 years ago

I am sorry you are unhappy with our service. As far as the shoes are concerned, different brands have a variation in sizing and the width of the foot also has a bearing on what size is required. I hope you have managed to sort this out with the customer services team.

Posted 3 years ago

“Missing a pair of ballet shoes with no further updates. Emailed customer service, still waiting for reply.”

Posted 3 years ago

Someone will be in touch shortly with an update. Sorry for the delay.

Posted 3 years ago

“Unfortunately I have had to send back all three pairs of shoes that I ordered as they were all too small, despite ordering a half size bigger than my daughters usual shoe size. All three pairs were the 1st Position brand, maybe these come up smaller. The box was damaged on arrival (not Dance Directs fault I know). The inner sole on one of the tap shoes shoes was not inserted/stuck in properly when manufactured and the heel inserts to cover the heels on the inside of the jazz shoes were not stuck down properly. Again, maybe this is an issue with 1st Position products.”

Posted 3 years ago

I am sorry you were not happy with the shoes you bought. I will raise this with the Buying team as we do try to make sure all goods leave us in a good condition.

Posted 3 years ago

“Sizing of the dance shoes was completely wrong on the website, returned for an exchange - takes forever, and now without dance shoes - frustrating!”

Posted 3 years ago

I am sorry the shoes did not fit. Your replacement pair will be sent to you shortly.

Posted 3 years ago

“I placed an order and then it took 11 days to be disiatched. In total 2 weeks from start to finish. It doesn’t state anywhere on the website of delays. When I contacted the company they got back to me after my order had been dispatched. Very poor delivery service and worse customer service.”

Posted 3 years ago

I am sorry there was a delay in despatching your order. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are endeavouring to keep to the 5 - 7 days between order placement and despatch of the order.

Posted 3 years ago

“I have contacted you three days ago due to my purchase of jazz shoes arriving with a scuff mark on and had no response. Usually have a good experience with purchases from you but service seems to not be as great as it once was.”

Posted 3 years ago

I am sorry there has been a delay in responding to you but I understand you have now been contacted by email by customer services.

Posted 3 years ago

“This is simply due to the time it took for the item to be dispatched and delivered”

Posted 3 years ago

I am sorry there was a delay in despatching your order. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are endeavouring to keep to the 5 - 7 days between order placement and despatch of the order.

Posted 3 years ago

“My item arrived late, I contacted dance direct and the customer service was poor. They promised to get the items out on 24h delivery and didn't it was on the standard 48h delivery.”

Posted 3 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible and we are sorry that your order was delayed. I can see that on this occasion it was shipped late in the evening where we only have the option to ship it on a 48 hours delivery, had we waited until the next day we could have sent it on a 24 hour delivery but it would have arrived at the same time.

Posted 3 years ago

“The items I ordered were really good, and as I had imagined. The quality was excellent and the fit just right. However I was disappointed with the delivery of the items. The order took 9 days to arrive ( I placed the order at 1.30pm during a weekday). I received no notifications informing me of when my order was being processed or despatched. It was only after contacting customer services directly did I find out what was happening. I sent a further email asking for a refund on my postage and packaging, given the delay in receiving my order and, again it took 3/4 days for someone to get back to me. All in all I am happy with the products but disappointed with the level of service I received.”

Posted 3 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. I can see that in your case we were slightly outside the timescales shown on the checkout page but I'm glad to hear that you were able to speak to our customer service team even though it took slightly longer than usual. Back to school season is always our busiest time of year and our response times are longer due to the large amount of orders and enquiries we receive, Apologies for the delay and the inconvenience caused.

Posted 3 years ago

“Took so long to come that I had to buy elsewhere and postage too expensive”

Posted 3 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. Please note that there is a notice on the website pop up as well as the checkout page to advise all customers of the current timescales.

Posted 3 years ago

“Sent me the wrong size and then didn’t have the right size in stock!”

Posted 3 years ago

Thank you for your review. We're sorry that you have received an incorrect item and unfortunately we are unable to replace it as the size you ordered is now out of stock. Due to this we have requested a full refund to be processed asap, please allow 5 to 10 working days for this to show in your account. Apologies for the inconvenience caused.

Posted 3 years ago

“Shoes were great, delivery was not! Website says same day/next day dispatch, I waited over a week and had to chase them, still took another 2 days to send them. Had to phone numerous times as the "on hold" eventually cuts you off. Good products if you have Weeks to wait otherwise give it a miss.”

Posted 3 years ago

Thank you for your review. We're sorry that you were unable to get through to us but we're glad to hear that you are happy with the shoes. With regards to the delivery, there is a notice on checkout that advises of the current timescales as same day dispatch is not currently available.

Posted 3 years ago

“my order took a week to ship and once it arrived my tap shoes were missing and i still haven’t received them”

Posted 3 years ago

Thank you for your review. I'm sorry to hear that an item was missing. I can see that one of the items you have ordered was not in stock and is currently kept on backorder as a new delivery is due within 1 - 2 weeks. If you are happy to wait then you don't need to do anything and we will ship it out as soon as the delivery arrives, however if you prefer to receive a refund for this item please let us know and we can arrange this for you. Apologies for the inconvenience caused.

Posted 3 years ago

“Still waiting on half of my order, the tracking number isn't working and I have emailed with no reply. Not overly impressed so far I am afraid.”

Posted 3 years ago

Thank you for your review. I'm sorry that you have not received your order. I can see that you have already been in touch with our customer service team who have investigated this issue and unfortunately the parcel was declared as lost by the courier. As this was the last item in stock we are unable to send a replacement so please let us know whether you wish to receive an alternative or a full refund. Apologies again for the inconvenience caused.

Posted 3 years ago

“Ordered 2 pairs of ballet shoes in different sizes, unfortunately 1 pair was the wrong size (a tiny baby size) and when I contacted to explain the reply was the size I ordered was no longer in stock, waiting for a refund.”

Posted 3 years ago

Thank you for your review. I'm sorry to hear that you received an incorrect item. I can see that a refund has already been requested and please allow 5 to 10 working days for this to show in your account.

Posted 3 years ago

“The products are good but I waited 7 days for my order to be shipped and it wasn't, so I emailed customer service and they told me customers wait a maximum of three days and to be patient,then when my order came something was missing and it said I hadn't been charged for it but I had so I emailed again- I was told I would receive a refund because they've been discontinued but I still haven't. Disappointing experience because normally this website is good”

Posted 3 years ago

Thank you for your review. I'm sorry to hear that an item was missing. I can see that a refund has already been requested and please allow 5 to 10 working days for this to show in your account.

Posted 3 years ago

“Dispatch time for items is terrible. I’ve had to chase my orders on more than one occasion and then when it finally arrived one of the items was wrong and sizing terrible. Had to go local to buy and cost double the price. Two orders raised now but unfortunately will not be using again.”

Posted 3 years ago

Thank you for your review. I'm sorry to hear that you have received a wrong item and I can see that we have sent the correct one out the following day. In regards to sizing, this can vary from brand to brand and as such it can be difficult to work out the size you require. We are currently working with our suppliers to make more information available on the website to assist our customers in choosing the right size. Apologies for the inconvenience caused.

Posted 3 years ago

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Dance Direct is rated 4.7 based on 6,680 reviews