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Dance Direct Reviews

4.7 Rating 6,679 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,679 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 28th March 2024

275

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great dance clothes although customer service does not answer promptly, 5 days waiting and no answer yet.”

Posted 2 years ago

Thank you for your comment about the great dance clothes. I understand that customer services have contacted you. Please check your Spam box in case their reply went in there by mistake.

Posted 2 years ago

“Product variety is very good. Only gave this reduced rating due to problems with the website and adding items accurately to the basket which took multiple attempts.”

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. I will pass on your comments about the website to the IT team.

Posted 2 years ago

“Quick delivery”

Posted 2 years ago

I am pleased the item got to you so quickly.

Posted 2 years ago

“Shoes arrived with a bent and broken box unfortunately .”

Posted 2 years ago

I am sorry the box was bent and broken. If the shoes were also damaged please send a photo to hello@dancedirect.com who will help you.

Posted 2 years ago

“Good quality products but delivery takes longer than expected and some items sent separately without warning at checkout. Needed a pair of shoes for opening night of a show.”

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery and at the moment we are still despatching within 3 working days from order placement. Sometimes we split an order to avoid delaying the whole order if one or more of the items are not physically on the pick face.

Posted 2 years ago

“Dress too small & ballet shoes far too wide”

Posted 2 years ago

I am sorry that the dress and shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them.

Posted 2 years ago

“Still waiting for my order”

Posted 2 years ago

Your parcel was shipped from here on the 13th with DHL. I will email you with the tracking number so you can see the progress of your parcel.

Posted 2 years ago

“The sizes on the leotards are not as detailed on the measurements.”

Posted 2 years ago

I am sorry you had problems with sizing. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“The website was nice and easy to use. I ordered a pair of jazz shoes, but when they turned up they were way yo small, there’s no way on Earth that they were a 4, more like a 2 1/2 or a 3. Think the sizing of things may need double checking or a note saying that they came up smaller than advertised. Easy to send stuff back, currently awaiting the new shoes …. Size 6, never brought a size 6 in my life!”

Posted 2 years ago

I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We are pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 2 years ago

“Great products at good prices. Not always the best communicators though - my order included four pairs of tights, only one delivered. I had to contact them to find out the other three pairs are out of stock and on back order - a note on my invoice saying so would have been useful”

Posted 2 years ago

Thank you for the review. I have passed your comments on to the Customer Service team.

Posted 2 years ago

“One of the ballet shoes ordered had a broken strap”

Posted 2 years ago

We are sorry that you received a pair of shoes with a broken strap. Please send a photo of the shoe to hello@dancedirect.com and one of the team will help you get a replacement.

Posted 2 years ago

“very good service but still dont recive the Dancewear.”

Posted 2 years ago

I am sorry you have not received your parcel in Mauritius yet. I have passed this on to the Customer Service Team.

Posted 2 years ago

“Returned item as far too small”

Posted 2 years ago

I am sorry that the top did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“It is a bit unfair if you buy something specially important and after week as because of ourself intervention you just find out that there us no more stock for particular item 🙄”

Posted 2 years ago

I am sorry we did not have what you wanted on this occasion. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays.

Posted 2 years ago

“Waiting for a refund. 2 weeks is a bit long”

Posted 2 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible.

Posted 2 years ago

“The delivery is too slow.”

Posted 2 years ago

I understand that the current delay in shipping is hugely inconvenient for you, for which we apologise. It does state on the website to allow up to 72 hours (3 working days) between order placement and despatch of your order and your order was despatched on a 48 hour tracked delivery service within this time span. The number of staff we can have on the premises is limited to ensure compliance with social distancing. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 2 years ago

“The website has a good selection of items and good prices. The website can be a little awkward on mobile phones. Only down side is their sizing information is poor and not accurate meaning shoes and leotard had to go back and be reordered resulting in two sets of postage charges.”

Posted 2 years ago

Thank you for the review and getting 3 stars when you had problems with sizing is amazing. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size and we are constantly looking at this based on customers feedback.

Posted 2 years ago

“Help, I returned a pair of 11.5 ballet shoes on Wednesday, 5th May and haven’t received a refund or a confirmation that you received them. Thank you”

Posted 2 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible.

Posted 2 years ago

“I've ordered from you many times before but my last order the sizes were not true to size I ordered my 10yr old size 11-13 in ballet tights and 10-12 ballet skirt they both came up really small and had to send the items back”

Posted 2 years ago

I am sorry that your products did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size, but unfortunately this is not a guarantee. You should receive your refund shortly.

Posted 2 years ago

“It would be more then this but I ordered size for a 12 year old as my son is 9 and wanted him to grow into it but it only just fits. I think the sizes are too small.”

Posted 3 years ago

I am sorry the garment was small but as the manufacturers all work to different sizing standards we publish their sizing charts to try to help you get the correct size. If you want to return this garment please contact hello@dancedirect.com who will advise you on what to do.

Posted 3 years ago

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Dance Direct is rated 4.7 based on 6,679 reviews