Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 462 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 462 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a small business Cymphony provide an excellent service that enables us to concentrate on our business and our customer satisfaction”

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Posted 2 years ago

Hi Mark, Thank you so much for the lovely comments, it is so lovely to hear such great feedback. Kind Regards Alison

Posted 2 years ago

“Proffesional flexible service..”

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Posted 2 years ago

Good Morning Paul, Thank you so much for the amazing review it is greatly appreciated. Kind Regards Alison

Posted 2 years ago

“Fantastic services, with our business spending so much time face to face with clients, its nice to know that our calls are still getting answered.”

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Posted 2 years ago

Good Morning Kieron, I'm so glad to hear that you are happy with everything and look forward to working with you for many years to come. Kind Regards Alison

Posted 2 years ago

“The team at Cymphony are very professional and keep me up to date with client bookings and queries. Having a remote receptionist enables me to focus on my client in the clinic without having to worry about missing potential new clients who contact me.”

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Posted 2 years ago

Good Afternoon Nichola, Thank you for your great review it is really appreciated and I will pass along this feedback to the team. Kind Regards Alison

Posted 2 years ago

“Always great service, good communication is key in business and Cymphony do exactly that and more not just for me but for my customers too I would definitely recommend them.”

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Posted 2 years ago

Good Evening Zik, Thank you so much for this amazing review, we are so happy that you are happy with the service. It is a pleasure answering your calls and supporting your business. We look forward to working with you for many more years to come. Kind Regards Alison

Posted 2 years ago

“Cymphony offers such a professional service and has made our business operation much easier and more effective. Their personal touch and professional nature on the phone has regularly been mentioned by our customers.”

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Posted 2 years ago

Hi Lucy, Thank you so much for the amazing comments, it is so lovely to hear such great feedback. Kind Regards Alison

Posted 2 years ago

“Great service, very efficient”

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Posted 2 years ago

Hi Lesley, Thank you so much for your amazing review, we are so glad to hear you are happy with the service. Kind Regards Alison

Posted 2 years ago

“I have run my private physiotherapy business in London for 8 years and the service provided by Cymphony was essential for its success. In the early days, it allowed me to focus on other important aspects, and later on, it provided a very cost-effective way to deal with bookings and patient management.”

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Posted 2 years ago

Hi Francesco, Thank you so much for the lovely comments, it is so lovely to hear such great feedback. We look forward to supporting you for many more years to come. Kind Regards Alison

Posted 2 years ago

“It is critical for my business that the customer Helpline answering service is punctual, friendly and efficient. Cymphony have never let me down”

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Posted 2 years ago

Hi Stephen, Thanks so much for your kind words. It is a real pleasure working with you. Kind Regards Alison

Posted 2 years ago

“We have worked with Cymphony for many years now and they are the front face of our business, answering the phone to our customers and managing all the calls into the Company. The advantage of using Cymphony is that they are amazingly flexible and can grow with us, and as we have expanded they have just increased their service to us, so really efficient. The team are super friendly, they learn quickly about the different aspects of our business and are the best 'receptionists' ! There are a lot of technical aspects about our Company too and they take everything on board and are able to manage all our customer calls really well. It is as if they are sitting in our office ! Would highly recommend them to other new or established businesses, as they are a real asset to us and what we do.”

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Posted 2 years ago

Good Afternoon Cathy, We are so glad to hear that you are happy with the service you are receiving! I know the team will be so pleased to hear such wonderful feedback :) We look forward to supporting you for many more years to come. Kind Regards Alison

Posted 2 years ago

“A very efficient and professional service.”

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Posted 2 years ago

Good Morning Justin, Thank you so much for your amazing review, we are so glad to hear you are happy with the service. Kind Regards Alison

Posted 2 years ago

“Working with Cymphony gives us peace of mind that our business calls are being taken care of and we can get on with running the business. Receiving both phone and text messages means that we can individually manage the calls in the way that works for us. Any queries are quickly dealt with and customers have commented on the professional manner in which our calls are answered. I would recommend Cymphony as one of the tools to building your business.”

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Posted 2 years ago

“Always great service, a professional and responsive first impression for our business. Thank you.”

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Posted 2 years ago

Hi Deborah, Thank you so much for the amazing comments, it is so lovely to hear such great feedback. Kind Regards Alison

Posted 2 years ago

“First class customer service”

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Posted 2 years ago

Hi Kenny, Thank you so much for your 5-star review. I will let the Team know. Thank you again, Kind Regards, Alison

Posted 2 years ago

“No matter how many times I have informed how I want my calls dealt with, this has not happened. Businesses want a seamless service. Not sure if staff training is lacking or the quality of staff employed. Very poor.”

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Posted 2 years ago

Good Afternoon Lorna I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously. We have tried to contact you via phone and email but have not been able to reach you. If you would like to discuss this further I would be happy to arrange a call with your Account Manager. Kind Regards Alison

Posted 2 years ago

“I’m very happy with the service provided so far. My experience with Cymphony has been 100% positive, thank you.!”

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Posted 2 years ago

Good Morning Barry, Thank you so much for your kind words. It is an absolute pleasure to support you, we look forward to helping you out for many years to come. Kind Regards Alison

Posted 2 years ago

“Great service, very efficient.”

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Posted 2 years ago

Hi Peter, Thanks so much for your kind words, it is a real pleasure working with you. Kind Regards Alison

Posted 2 years ago

“Been using cymphony for a long time now. There have been a few teething problems as the business has grown, and new staff were taken on. However, the issues have been looked into and dealt with to my satisfaction. i would recommend Cymphony”

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Posted 2 years ago

Good Morning Rob, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison

Posted 2 years ago

“We have been using Cymphony for many years now and it has been a very satisfactory experience. I don't even think about it much; just away from my desk for a few minutes, or off on an extended vacation, if someone calls I get the details by e-mail and SMS, so if it's urgent, I can return the call from just about anywhere. (And if it is just a cold sales call, I can quietly ignore it! ). Happy customer. :-)”

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Posted 2 years ago

Good Morning Mike, Thanks so much for your kind words. It is a real pleasure working with you. Kind Regards Alison

Posted 2 years ago

“An efficient and professional service!”

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Posted 2 years ago

Hi Joshua, Thank you so much for your review and glad to hear you are happy with the service :) Kind Regards, Alison

Posted 2 years ago

Cymphony is rated 4.7 based on 462 reviews