Cymphony Reviews

4.67 Rating 236 Reviews
94 %
of reviewers recommend Cymphony
Merchant Metrics
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.60 out of 5
Read Cymphony Reviews
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Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

Eagle House, Joule Road, West Portway

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We have been with this company along time !!
Helpful Report
Posted 6 months ago
Thank you Keith for your review and we hope to work with you for many more years to come.

Kind Regards

Alison
Posted 6 months ago
I have been very pleased with the services provided.
Helpful Report
Posted 6 months ago
Thank you for your review it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
We have used Cymphony for many years now and have always been happy with the service. We use Cymphony very much as a back up service and rely on them picking up calls which we miss for some reason, they have always been dependable.
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Posted 6 months ago
Thank you for taking the time to leave us a review Tim it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
Wish I thought of using a service such as this beforehand. It’s a great asset to my business and the team are incredibly professional.
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Posted 6 months ago
Thank you so much for your kind words, Richie. It's lovely to hear that the service is working so well for you.

Kind Regards

Alison
Posted 6 months ago
Always email any calls that have been missed if I am on the telephone or out of the office.
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Posted 6 months ago
Thanks Larissa, I'm really happy the service is being a help to you.

Kind Regards

Alison
Posted 6 months ago
They are quick at sending messages through but it would be more helpful if they always asked for an email address from the person as well as a phone number.
Helpful Report
Posted 6 months ago
Thank you for your review Janet it is greatly appreciated.

I will look at your Account and speak to The Team in regards to always getting an email address.

Kind Regards

Alison
Posted 6 months ago
No problems or missed messages.
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Posted 6 months ago
Thank you John for your review it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
The service is very efficient and reliable the messages taken are detailed enabling us to understand the nature of the calls before contacting the party.
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Posted 6 months ago
Georgina, thank you so much for leaving this review!

Its so lovely to hear!

Kind Regards

Alison
Posted 6 months ago
Cymphony literally rescued me when I needed an admin team to take over at short notice to run my busy practice. I knew the task would not be easy and I warned them but, they carefully assessed what was required and provided professional input. Within a relatively short time they had carefully mastered what was needed (tailored to how I wanted to run things) and implemented it. I especially like the cross cover when one of their staff is away - the work carries on. I have deliberately taken the time to write this review - something I do not usually do - because I was highly impressed with their conduct.
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Posted 6 months ago
Thank you so much for this amazing review! We are so happy to hear this feedback it is what we are here for and we really enjoy working with you!

Kind Regards

Alison
Posted 6 months ago
VERY EFFICIENT
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Posted 6 months ago
Thank you Deborah for your great review it is appreciated.

Kind Regards

Alison
Posted 6 months ago
They provide our company with a great professional service, a seamless extension to the service we aim to provide our customers so for us its a win win!
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Posted 6 months ago
Thank you Kath for your great review it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
I have used Cymphony for many years and find their services to be efficient and I have no hesitation in recommending them.
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Posted 7 months ago
Thanks so much Ranjit. Glad to hear you are happy with the service we provide.

Kind Regards

Alison
Posted 7 months ago
Easy to set up , communication between both parties is great and the messages taken are great and really helps our business as we are always out of the office . Highly recommend
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Posted 7 months ago
Thank you so much for your lovely feedback Joanne. This is great to hear.

Kind Regards

Alison
Posted 7 months ago
I have been using this service for several years and never have I had a missed call, or a complaint from my clients on how the service has performed. I have been complimented on such wonderful receptionists I have. I do pass this on. Thank you team for your surport
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Posted 7 months ago
We are so happy to hear this wonderful feedback Philip! We value your business and your kind words. Please Let us know if there is anything else we can do to support you!

Kind Regards

Alison
Posted 7 months ago
I would like to express my thanks to cymphony for the considerate way they handle the calls for my company.
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Posted 7 months ago
Thank you so much for your lovely comments Malcolm, I will be sure to pass this onto the team for you!

Kind Regards

Alison
Posted 7 months ago
I have total confidence in my back office which is Cymphoy, I am certain I could not improve. Open all hours, precise, polite, accurate and with an understanding of the business.
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Posted 7 months ago
Thank you for such a lovely review Matthew. I'm so pleased the service is working so well for you.

Kind Regards

Alison
Posted 7 months ago
The only thing I can mention is that occasionally we have feedback that our calls have been answered with Guy Salmon Land Rover Sheffield. We have a good service from you generally. Thanks
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Posted 7 months ago
Thank you for your review Michelle it is greatly appreciated.

Kind Regards

Alison
Posted 7 months ago
They are a vital part of my team, filtering out sales calls and picking up on leads. Having someone to make calls on my behalf frees up my time to get on with my business.&
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Posted 7 months ago
Thanks Alix for your lovely comments, we love being an extension of your team!

Kind Regards

Alison
Posted 7 months ago
They provide an excellent service that takes a whole lot of work off my team. Jeremy
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Posted 7 months ago
Thank you for your review Jeremy, We're so glad to hear that we've been a help to your business.

Kind Regards

Alison
Posted 7 months ago
Great service, would use again.
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Posted 7 months ago
Thank you Joe for your great review. Please do not hesitate to call if you need our help again.

Kind Regards

Alison
Posted 7 months ago
Cymphony is rated 4.67 based on 236 reviews