Cymphony Reviews

4.67 Rating 236 Reviews
94 %
of reviewers recommend Cymphony
Merchant Metrics
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.60 out of 5
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Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

Eagle House, Joule Road, West Portway

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We are very pleased with the service provided by Cymphony. We have not received any complaints from customers in relation to the way their calls are handled and the operators often field calls from difficult customers which can be of great assistance at times.
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Posted 6 months ago
Thank you Richard for your great review, I will pass your comments on to the Team.

Kind Regards

Alison
Posted 6 months ago
Thank you Richard for your great feedback it is really appreciated.

Kind Regards

Alison
Posted 6 months ago
Very efficient and friendly.
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Posted 6 months ago
Thank you for your great review Naseer, I will pass this on to the Team.

Kind Regards

Alison
Posted 6 months ago
I have been using Cymphony for my business for two years and been very impressed with the service. I now use them for both telephone answering services and online web chat
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Posted 6 months ago
Thank you so much for your feedback Bryan it is great to hear.

Kind Regards

Alison
Posted 6 months ago
Our firm has used this service for many years. As a small business we still have to be work minded when away from the office and especially for holidays. The best thing about this service is that you don’t have to keep a receptionist working just to take your calls. They do it all and will field you calls and deal with enquires as you ask them to. We just have client calls put through when out and the rest invited to email. That way we can relax but keep customers happy as well... and we don’t lose any business or leave anybody without service. The cost is minimal and actually cost saving as no receptionist (N.I. PAYE, sick pay, holiday pay or workplace pension) required.
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Posted 6 months ago
Thank you so much for your very kind review, David. We love working with you and look forward to our continued relationship.

Kind Regards

Alison
Posted 6 months ago
Answers quickly and gets messages through to us.
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Posted 6 months ago
Thank you for your great review it is really appreciated.

Kind Regards

Alison
Posted 6 months ago
Always a great service
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Posted 6 months ago
Thank you Martin for your great review.

Kind Regards

Alison
Posted 6 months ago
Not too bad
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Posted 6 months ago
Thank you Chris for your review it is greatly appreciated.

If there is anything I can do to improve the Service for you then please let me know and I will be happy to assist.

Kind Regards

Alison
Posted 6 months ago
Cymphony are worth every penny, they manage our calls when we cannot get to them and provide a very useful service
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Posted 6 months ago
Thank you so much for the great feedback Jane, it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
My experience so far has been good, on occasions i have had to feedback information as the team have provided incorrect information. Overall though it has been a positive service for my business.
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Posted 6 months ago
Thank you for your review Joe, do let me know if you are having any problems and I will ensure that it is dealt with for you.

Kind Regards

Alison
Posted 6 months ago
Messages always come through accurately and if necessary they will connect a caller who wants to hold
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Posted 6 months ago
Thank you so much for great review Mary it is really appreciated.

Kind Regards

Alison
Posted 6 months ago
Overall we have and are being provided a good service by the team at Cymphony. Our customers have commented on how quickly the calls are picked up and how polite the team are. On a negative note our customer service delivery has on occasions been impacted by delays in updating new information on to their systems, resulting in individual team members using old information/contact details. However we were so happy with the way that Alison, our Operations Manager worked with us when we need to design a reporting tool for our emergency call outs. She was able to work with their in house team to tweak the way information was captured and reported to us, highlighting which on call team member picked up the call and actioned it.
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Posted 6 months ago
Thank you for your review Tracey it is greatly appreciated. Do let me know if you are having any problems and I will ensure that it is dealt with for you.

Kind Regards

Alison
Posted 6 months ago
typo's / occasional errors in taking details
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Posted 6 months ago
Thank you for your review Ian, do let me know if you are having any problems and I will ensure that it is dealt with for you.

Kind Regards

Alison
Posted 6 months ago
WE HAVE BEEN A CLIENT FOR AROUND 10 YEARS AND GENRALLY VERY HAPPY WITH THE SERVICE
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Posted 6 months ago
Alastair, thank you so much for leaving this review.

Should you need anything please do get in touch.

Kind Regards

Alison
Posted 6 months ago
Great service, full of friendly professional people!
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Posted 6 months ago
Thank you so much for the great feedback Dan, it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
Good service provided
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Posted 6 months ago
Thank you Alina for your review it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
The service has improved as we have used it. It would be helpful if it could strat a bit earlier ie about 8.00am
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Posted 6 months ago
Thank you so much Simon for taking the time out to write a review for us it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
Offer a fantastic and reliable service. I have used Cymphony for years.
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Posted 6 months ago
Thank you so much for your review Nicola, it’s always great to hear that we have been able to help.

Kind Regards

Alison
Posted 6 months ago
Great company, easy set up and ongoing use.
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Posted 6 months ago
Thank you very much for taking the time to leave this feedback it is greatly appreciated.

Kind Regards

Alison
Posted 6 months ago
I don't get too much involved as the service provided is to back up our Customer Service Department. On the odd occasion I may have emails sent to myself which I do have to pass on to the relevant team member. These tend to be calls from residents and do normally have post codes shown which should enable the call taker to send direct to the team. This does not happen that frequently to be an issue.
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Posted 6 months ago
It is a pleasure working with you all, and thank you very much for leaving such a great review.

Kind Regards

Alison
Posted 6 months ago
We are pleased with Cymphony although there were one or 2 issues with emails that seem to have been resolved now and we are notified by text which is fine
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Posted 6 months ago
Thank you Angus for your review it is greatly appreciated.

Please let me know if you have any issues with emails moving forward and I will be more than happy to assist you.

Kind Regards

Alison
Posted 6 months ago
Cymphony is rated 4.67 based on 236 reviews