Page 2 of 15 for Cymphony Reviews

Merchant Metrics


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.53 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

Eagle House, Joule Road, West Portway

Write Your review

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service we receive from Cymphony - thank you.
Happy to recommend.”

Posted 10 months ago

Thank you Richard for your kind words and fantastic review.

Kind Regards

Alison

Posted 10 months ago

“Cymphony provides a good service”

Posted 10 months ago

Thank you for your review it is greatly appreciated.

Kind Regards

Alison

Posted 10 months ago

“Cymphony delivers a very professional service to our business enabling us to never miss a call..”

Posted 10 months ago

Thank you for your 5 star review so pleased that you are happy with the service.

Kind Regards

Alison

Posted 10 months ago

“Before Cymphony our calls used to go to an answer machine if nobody was available. But not everybody would actually leave a message. Using Cymphony means we don't miss potential sales when our lines are busy - well worth the cost in my opinion.”

Posted 10 months ago

Thank you for your review and comments it is greatly appreciated.

Kind Regards

Alison

Posted 10 months ago

“It's been years now the team at Cymphony have been a friendly, efficient presence. They've helped us so much. I'm so grateful.”

Posted 10 months ago

Hi Daizan,

Thank you for the 5* review and your kind comments it is a pleasure working with you.

Kind Regards

Alison

Posted 10 months ago

“We've used Cymphony services for many years and are very happy with the service they provide.”

Posted 10 months ago

Thank you Tim so pleased to hear that you are happy with the service and look forward to working with you for many more years to come.

Kind Regards

Alison

Posted 10 months ago

“What a fantastic service you provide. It is something we could not do without and the level of service of your staff is first class.”

Posted 10 months ago

Hi Terry,

Thank you for your 5 star review and lovely words, I will be sure to pass them on to the Team.

Kind Regards

Alison

Posted 10 months ago

“Always prompt with messages excellent service”

Posted 10 months ago

Thank you Kurt so glad you love the service and your great review is appreciated.

Kind Regards

Alison

Posted 10 months ago

“A good service and helpful people.”

Posted 10 months ago

Hi Adam,

Thank you for your great review glad to hear you like the service and the people.

Kind Regards

Alison

Posted 10 months ago

“Messages are not always delivered quickly enough.”

Posted 10 months ago

Hi,

Thank you for your review, I will ask Customer Service to contact you as all messages should reach you as soon as they are sent.

Kind Regards

Alison

Posted 10 months ago

“Always respond to calls and send email for us to follow up”

Posted 11 months ago

Hi Graham,

Thank you for the great review it is appreciated.

Kind Regards

Alison

Posted 10 months ago

“Fabulous personalised support. It has been a complete game changer for our business. It made me think why didnt we do this 16 years ago when i set up. It doesnt matter if you have a team or no team, to improve productivity use these guys”

Posted 11 months ago

Thank you Harpreet for this amazing review and the kind words we love working with you and hope to do so for many more years to come.

Kind Regards

Alison

Posted 10 months ago

“The answering service is good - I get my messages shortly after the customer has called. Some spelling of names and email addresses etc. have been wrong, but this has not been too much of a problem.”

Posted 11 months ago

Thank you for your review it is greatly appreciated, please do let us know straight away of any problems as we do pride ourselves on the high level of service.

Kind Regards

Alison

Posted 10 months ago

“Super service”

Posted 11 months ago

Thank you for your 5 star review it means a lot.

Kind Regards

Alison

Posted 10 months ago

“Excellent service, professional staff and an effective way to manage calls.”

Posted 11 months ago

Thank you so much for your amazing review and comments.

Kind Regards

Alison

Posted 11 months ago

“Excellent efficient service . Our customers much prefer a real person on the end of the line rather that an answerphone. Can’t fault the team in any way .”

Posted 11 months ago

Thank you Paul for your kind words and fantastic review.

Kind Regards

Alison

Posted 11 months ago

“Cymphony provide a professional service with good customer interaction”

Posted 11 months ago

Thank you Paul for the 5 star review it is really appreciated, we are so pleased that you love the service.

Kind Regards

Alison

Posted 11 months ago

“We are a small company hoping to grow. We have been a customer of Cymphony's for several years and always found staff are very responsive and helpful.”

Posted 11 months ago

Thank you Gavin your review is appreciated and I have past on your comments to the Team.

Kind Regards

Alison

Posted 11 months ago

“Usually performance is good. It could have been a 4 but then I was overcharged for services.
I recently sent an email to change our lesson rates but have had no confirmation”

Posted 11 months ago

Thank you for your review Gordon it is really appreciated.

I have past on your comments to our customer service team and I have asked them to contact you.

Kind Regards

Alison

Posted 11 months ago

“Cymphony have been providing me with support for several years. The service is and has always, been outstanding. They ensure my clients are dealt with seamlessly, they have never known it was an external provider. I would always choose Cymphony, they are quite simply excellent.”

() - Posted 11 months ago

Thank you Judith for your amazing review and kind words it has been a pleasure supporting you.

Kind Regards

Alison

Posted 11 months ago

Cymphony is rated 4.66 based on 294 reviews