Custom Planet Reviews

Name: Custom Planet
Address: Unit 7, Strand House, Camperdown Industrial Estate, Locomotion Way, Newcastle upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 117 Reviews

89 %

of reviewers recommend Custom Planet

4.6

Based on 117 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0191 270 8181

Location:

Unit 7, Strand House,
Camperdown Industrial Estate, Locomotion Way,
Newcastle upon Tyne
United Kingdom
NE12 5US

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Custom Planet 5 star review on 19th July 2018

Cate Battson

Custom Planet 5 star review on 4th February 2017

Jake

Custom Planet 5 star review on 13th May 2016

Charlotte Smedley

Anonymous

Anonymous // 01/01/2019

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“Very good thanks”

Helpful Report

Posted 7 months ago

“Great company! Quality prints, fast service and really helpful staff. Would definitely recommend it.”

Helpful Report

Posted 9 months ago

“I had an initial positive conversation about my order on the phone and on email however after I confirmed the order and paid for I was told that there was no stock of the item. This is despite confirming I wanted to go ahead 24 hours before. I was then offered an alternative garment which I again confirmed, only to be again told that the item was out of stock! It is completely wrong to be offered an item AND to pay for something when you can't guarantee the order. A very frustrating experience, terrible processes and very unprofessional - I do not recommend Custom Planet. I have now purchased the same garment with custom logo through an alternative provider.”

Helpful Report

Posted 1 year ago

Thank you so much, Alex, for sharing this review with us. We really appreciate you taking the time to let us know about this experience. We apologize for the unfortunate inconvenience that you’ve had to go through. Your feedback is very important to us and we’re currently looking into the processes mentioned in your review, to see how we can improve them. We’d like to hear more about what you expect from us and how we can make your experience better. Do you have any suggestions that you would like to share with us? Please let us know. Again, thank you for taking the time to post your review.

Posted 9 months ago

“I checked in with Custom Planet after not receiving my product when they were supposed to show up. They have a "text us" phone number on the website. They responded quickly and immediately got to work on correcting things for me. My ordered hats were on a tremendous backorder and wouldn't show up for almost a year. They did some digging directly in the warehouse and managed to find the hats I ordered that were leftovers from a previous order! And to make things right, they even threw in an extra couple embroidered hats for the trouble. TREMENDOUS customer support! I would highly recommend using them in the future for similar custom items!”

Helpful Report

Posted 2 years ago

Thank you for your generous 5-star rating of Custom Planet! We appreciate that you got in touch when you didn't receive your items. We're so glad that we could find some leftover inventory for you, and provide extra hats as a courtesy for your inconvenience. We strive to provide the very best in customer support and it's great to hear that you received such a positive experience. We hope to be able to provide you with great service again in the future.

Posted 9 months ago

“I put in a request and never got a reply or any contact, I also did not buy anything and now you ask for a purchase review.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback, Renier. We really appreciate that you took the time to give us your experience. We are sorry that you never received a response to your request and that you were asked for a purchase review without buying anything. We did have a few issues when our new website went live some of which are still on going - but hopefully you will have a better experience if you contact us in the future.

Posted 9 months ago

“We asked for a quote and after we placed the order, they said they can't make the order anymore. We asked for a refund and they said there will be a 20% cancelation fee. We asked for an estimate delivery date and they said in 5months. We have tried calling them and they have not answered but straight away we will receive an email with no helpful information. I followed up again with when they will manufacture the product and they replied with "yes that works". Terrible customer service and would recommend no one to use them.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that your experience with Custom Planet wasn’t the best. I understand your frustration but way of working isn't in any of our official procedures - we wouldn't charge you 20% for something that was our fault and I cant think of a time when our delivery times would be 5 months. That is definitely not the level of customer service that we strive for. As you haven't provided a name or order number could you please get in touch so I can investigate this for you and find out what has gone wrong.

Posted 9 months ago

“Submit a quote request but never heard anything.”

Helpful Report

Posted 2 years ago

Thanks for your feedback Joseph. We did have a few issues when our new website went live some of which are still on going - but hopefully you will have a better experience if you contact us in the future.

Posted 9 months ago

“I still have t revived my quote yet”

Helpful Report

Posted 2 years ago

“Great company to work with! Richard was patient and very prompt with his responses and the order was delivered 3 days earlier than quoted! The products all look great! Will certainly be ordering with Custom Planet again! Thank you team :-)”

Helpful Report

Posted 2 years ago

“This website is TRASH! I placed an order on May 7th, & it showed that it’ll be delivered on May 28th. Going on nearly 3 weeks & I still haven’t received anything nor have I gotten any type of update. Tried calling customer service several times even left voicemails & still nothing. I’m out $36.60 so at this point I’m demanding a refund!”

Helpful Report

Posted 2 years ago

Hi Anonymous, we don't sell in dollars so I think you are maybe reviewing the wrong website. There is a Custom Planet based in the USA so its possible you were reviewing them?

Posted 9 months ago

“The quote given is nothing like the actual cost given, it cost a lot more”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know your experience with Custom Planet. We're sorry to hear that you were disappointed with the difference between the estimate given on the website and the actual quote we sent you. The prices on the website are an estimate and are only for the plain garment or promotional product. We then provide a full quote based on your printing requirements and quantity. This can vary drastically based on how complex your printing requirements are. We have tried to update the website to give more information and include printing price lists so hopefully things are a bit more clear.

Posted 9 months ago

“Awesome customer service and they helped me every possible way they could for me to get my hat ordered when I couldn't get it figured out. They ended up calling me and got it all figured out and paid right over the phone. Only reason why I have 4 stars instead of 5 is because of how long shipping takes to receive my item but besides that this company is definitely a place to get what you want.”

Helpful Report

Posted 3 years ago

“Custom Planet went above and beyond to complete an order for T shirts with logo for our family camping weekend. My initial contact with Jenna who advised on sizing and pricing and Richard who rushed through a late sizing all arrived on time and the quality of the T shirts and printing were very good and the sizes were spot on. I can highly recommend this company, they are so helpful. I will definitely use them again. Thank you team Custom Planet!”

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Posted 3 years ago

“Jenna was really helpful when our turnaround time was close to impossible. Super impressed with the service. Thank you!”

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Posted 4 years ago

“Great customer service and very friendly. They were easy to work with when I needed hats for my company.”

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Posted 4 years ago

“Really great service from Richard, extremely helpful and the tops were delivered and time and looked great.”

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Posted 4 years ago

“Always prompt in their service and delivering the goods!”

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Posted 4 years ago

“Fast service and very competitive on price. Everything went without any problems. They seem to have a friendly and competent team.”

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Posted 4 years ago

“Delivery on time, products still in great condition. Excellent communication, from thank you emails to up to date postal/delivery information. Highly recommended and will buy more in the summer season. Thanks everyone at custom planet. 10/10”

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Posted 4 years ago

“Excellent customer service and excellent products. Very happy and would highly recommend!”

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Posted 4 years ago

Custom Planet is rated 4.6 based on 117 reviews