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Cult Beauty Reviews

1.8 Rating 301 Reviews

20 %

of reviewers recommend Cult Beauty

Company Reviews

1.8

Based on 301 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Cult Beauty 1 star review on 13th February 2023

Cult Beauty 1 star review on 27th December 2022

Cult Beauty 1 star review on 17th September 2022

Cult Beauty 1 star review on 17th September 2022

Cult Beauty 1 star review on 4th August 2022

Cult Beauty 1 star review on 23rd July 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They used to be 5 stars, they now have the worst customer service imaginable. I’ve been waiting over a month for an order and still no sign of it coming. Customer service staff don’t have the power/permission to actually help and seem to be there only to kick the issue 5 days down the road. Truly awful company now, such a shame.”

Posted 1 year ago

“I have ordered an item on 5th October not delivered yet. I asked for a refund and they are fibbing me off. I payed with pay pal looking further into scam.”

Posted 1 year ago

“Charged me twice for an order they did not deliver and have not helped over the last month in refunding the money they have incorrectly taken from my account. Said they were looking into it for the last month and like other reviewers have said they drag their feet and do not reach any resolution. Avoid this company if you don’t want to be fraudulently charged incorrect sums of money and then even worse not refunded.”

Posted 1 year ago

“My absolute favorite online shop (level 3 customer) but please, please do something about your customer service. There is no live chat (it exists but it's ALWAYS greyed out, unavailable) and the messages via the app get replied to in a day or two, always by different agents who, in my experience, almost never check what's been discussed in the thread. When I last left a review on here I got a reply saying I will be contacted to discuss my experience. That never happened. Disappointing. It is unprofessional and unworthy of a company of your caliber. Very pleased with everything else but something has to be done about the customer service so won't award more than a star until that happens.”

Posted 1 year ago

“Such a scam! A pop up appeared at the top of the screen stating if I spent an additional £8 I qualified for a glow goody bag...of which I did. It did not mention anywhere in this pop up that I needed to add this to my bag at the end. Neither was it shown at all on the check out page or within the drop down alongside the free samples. Frankly invisible...I reached out to the customer service team to say I had not received the good bag which is where I was told I needed to add this to my bag. This seems like a sneaky move to me, if you qualify for the goody bag by spending over a certain amount then it should be sent to you automatically, because I didn't add it to my basket because I'm not Harry Potter with magical appearing powers I'm not able to receive it.”

Posted 1 year ago

“I spent over £200 after being prompted in my shopping basket if I spent more I’d receive a free good to glow goody bag worth over £400…whilst the items I ordered arrived the goody bag did not.I’ve since been told I needed to have tocked a box requesting said gift, which in no way was clear and apparently spending above the minimum amount to qualify for it does not seem to be enough. When I got in touch, after a day full of pointless automated reply emails from the company I was then told they would not hold up to their offer and I was no longer eligible Extremely infuriating, I’d never buy with this company again-was a total mis sell and terrible customer service follow up”

Posted 1 year ago

“My order has not been delivered and I keep getting asked to add my phone number to their portal (I’ve done it 3 times). They’ve now asked me to contact the courier myself (I have no idea what courier they use). Customer service is horrific and automated, almost like you’re speaking to a machine. It almost feels like they’re stealing my money without any intention of sending my products. I’m still in limbo with no way of getting a refund or my products…”

Posted 1 year ago

“Unfortunately my experience with the company is very disappointing. I placed an order for a specific product. In the meantime while waiting for it to arrive the company changed that product on their website and I received a different item from what I had ordered. I have screenshots from my order confirmation where it's still clearly visible exactly what product I paid for but the customer service is blaming me for placing wrong order. The communication is also really poor, need to wait at least 24h for a response.”

Cult Beauty 1 star review on 17th September 2022

Cult Beauty 1 star review on 17th September 2022

Posted 1 year ago

“An order has not been delivered. Cult Beauty refuse to cancel and refund. They say they will resend the order. This has not happened. They expect me to wait a month in total to see if the goods arrive and contact them again if it does not. Customer service is non existent.”

Posted 1 year ago

“It only did I not get the products I ordered, I didn’t get the refund I asked for ,,, dreadful service as is EVRI the delivery company they use ,, Can’t get through to either one !!!!”

Posted 1 year ago

“Horrible delivery service! I didn’t hear any knock the first day and the second day they delivered to my neighbour not identifying who so im left without my package currently. Wasn’t worth the next day delivery costs.”

Posted 1 year ago

“Firstly parcel was late then the parcel firm that they use did not leave a card and left my parcel outside the front door I ordered one tiny product and it came in a big box Won't be using them again”

Posted 1 year ago

“Shocking automated customer service. Promised discount not given at correct time. Several email messages and still not resolved. Back to space NK for me”

Posted 1 year ago

“I haven’t received my package and I’m trying to get a refund for over a month but all i get is useless automatic answers. Will never order from them again.”

Posted 1 year ago

“After a week from the forecasted delivery date stated at the check out, still not received order (Order Number: 426454763). They delivered the item too late for me to take away. Also, slow response on its own FB, and website platform. Poor customer service and do not trust its delivery service. Terrible company. Dishonest and non existent customer service. Avoid!”

Posted 1 year ago

“It's the first time I used this company and I can say I was very pleased and impressed. Easy to order, efficient in their reply to my order and delivery was very fast. Surely to recommend and will place further orders.”

Posted 1 year ago

“Terrible customer service Package arrived open so I refused to take it from courier Then took days to be rectified by cult beauty and had chase them in number of occasions No one to actually speak to Everything is very complicated and hard to navigate if you have a problem Maybe thats the idea? I have used cult beauty for years I will not use this site again Will go to Liberty or Net a Porter in future”

Posted 1 year ago

“Still haven’t received my order or a refund for it. Cult customer service is appalling. The least they could do is provide customers with an email address if they have a concern!! Will be making a complaint on PayPal and will never shop from here again”

Posted 1 year ago

“Robbing baskets My wife bought me an expensive spray for our anniversary for 300 pounds. Bond 09 governor Island. She received the item late and when she opened the box it was empty. After raising a complaint and an apparent investigation they can't and won't do anything. I am left without my 18th Anniversary gift and the wife is out of pocket 300 pounds. Robbing baskets. Only buy from this company if you want rubbish customer service and if you like to be robbed.”

Posted 1 year ago

“Horrible automated customer service, by message only. Useless in case of an issue. Highly suggest to shop elsewhere even if it means paying a little bit extra.”

Posted 1 year ago

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Cult Beauty is rated 1.8 based on 301 reviews