“Damaged belongings due to untrained staff member. Insurance company on behalf of Crutch Brothers refusing to pay out. Would not recommend Crutch Brothers if you have valuable items.”
“Team not trained ,managed to damage 3 out of 4 large dolls houses ,didnt have the courtesy to tell us. Due to there employees lack of experience. Was told by the manager that the insurance company had refused to accept claim, We made contact with insurance company they had no knowledge of the claim, Crutch Bros. refused to pay the access , we also found that a lot of items went missing these were loaded on the van. but not received at our end, . Manageing Director refused to answer emails. Would not recommend this company”
“The whole process with Crutch Bros has been impressive.
Excellent assessment of our needs, communication from office staff, the packing up and the unpacking has all been brilliant.
Ben and Liam were so careful of our furniture and new home and it was lovely to have a wave as we passed the lorry at Stonehenge en- route to our new home in Cornwall.
Thankyou Team.”
“We met 7 or 8 members of the team at Crutch Bros as our move spread over 3 days, all were polite, efficient and amazingly cheerful. Our move can’t have been easy as both houses are old and quirky but the staff remained positive throughout. Thank you so much for making a stressful time go so smoothly. We felt the price for all this work was very reasonable and would recommend using Crutch Bros.”
“I was very pleased with the removals provided by the team at Crutch Brothers recently. The 2 guys were efficient, pleasant and professional. I would not hesitate to recommend this company.
A problem occurred with one of my sofas when the castor thread broke. They spent time and effort to try and repair it but it turned out it needed a professional upholstery repair.
James, the operations manager at Crutch Brothers could not have been more helpful at sorting out a swift and perfect repair to the underside of the sofa which he coordinated with a local upholstery company Vinall &Macey.
First class service all round, many thanks Crutch Brothers!
Tamara”
“Many thanks to Ben and his team for making our recent move as stress free as possible. They were all polite, considerate and kept up their good sense of humour throughout the day. We used Crutch Brothers 13 years ago and it was good to know that the standard of service is still maintained. Many thanks. Madeline and Allan Poore”
“I cannot recommend the team at Crutch Bros enough. Polite, hard-working and diligent with nothing ever too much trouble for the removal men. Excellent service!”
