Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.09

4.1 Rating 292 Reviews

86 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 292 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a small bussiness as a locum doctor, although very polite having now moved to another accountant it has become evident that the advice I was provided with was at times incorrect and very often I would have to ask several times for something to be done before it happened. I am unseure as to the expieriance level of the accountants they have working for them whom very often seemed uncertain as to the best course of action. I know of two other collegues whom had the same poor expieriance and whom have subsequently left. Evidently from the below reviews it is not a service suited for everyone.”

Helpful Report

Hi Sam, I'm sorry to hear that you feel you've received incorrect advice and would like to assure you that if you our advice seemed unclear, we would always be willing to explain further. I can see that you left our service around Sept 2014 but I would like to see if I can either assist with any query, or review any advice that you believed to be incorrect or unclear. To clarify, the experience of our accountants range from part AAT qualified to ACCA, similar to most accountancy firms. Please feel free to email me with any of your concerns to andrew@crunch.co.uk and I would like to see if I can help. Kind regards

“Being new to the contractor world, Crunch has been an immense help right from the start - from setting up my company to questions on taxes, HMRC etc. They are friendly, yet always professional with their advice and I have recommended them also to a few friends who have made the jump into freelancing.”

Helpful Report

“Excellent customer care and service from the moment I signed up. Easy to follow online tools, with help provided as required. Fanstastic accountancy service with excellent customer skills, what more could a business ask for!!”

Helpful Report

“I have limited time to deal with issues and that extends to trying to grasp the world of accounting. I rarely write reviews bu I dealt with Nick Wilkins and I have to say that the service he provides is exceptional and makes such a difference that I am now sitting and writing a review for the good service based on my dealings with him. This is why I can recommend Crush to other colleagues!”

Helpful Report

“Very slow in answering simple emails. I will move on to a different accounting company, I don't mind spend more if the service is good, so far has been poor, overal is like I am paying for an excel spreadsheet not an accounting service.”

Helpful Report

Hi Diego, I'm very sorry to hear you have experienced a some concerns during your first week with us. I can see that you've been with us for 5 days and we've been able to reply within an hour of each email so far until yesterday evening. I will make sure that your account manager gets in touch asap and I'm more than happy to have a chat about your experiences so far. We will always aim to get back to our clients within a few hours of receiving an email and guaranteed on the same day, if received within normal working hours. I am confident that we will be able to resolve any issues that you have and I would hope that you feel comfortable in allowing us a little more time to show you what we can do in terms of the software. Warm regards

We're pleased to see that you have remain a Crunch client and have even gone on to recommend a colleague. Kind regards

“These guys are constantly searching for ways to increase your liability and their VAT returns include a little extra than the statutory requirement. They are rude and condescending. Won't recommend to anyone.”

Helpful Report

Crunch is rated 4.1 based on 292 reviews