Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,228 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had the worse experience speaking to the call centre. No attempt to build rapport or help us find an alternative when the trip we wanted wasn't available. Felt very patronised that we hadn't cruised before. The advisor just used slang and talked out offers that were no longer available until I got the hint and ended the call. Sorry for boring you”

Helpful Report

Posted 8 years ago

“Initially given the wrong prices, as in double what it should have actually been Chased up adviser with 3 phone calls, before she actually returned my call Was advised it would definitely be resolved the following morning and some-one would call me with the outcome. Following morning no phone call, waited until 2.30 when I phoned them Was informed they had been chasing up Princess Cruises for 4 hours with no outcome. Phoned Princess Cruises direct myself and resolved the problem within 10 minutes To 118's credit I did receive a £100.00 discount which wasn't overgenerous considering the phone calls and hassle I had”

Helpful Report

Posted 8 years ago

Dear Mr Longthorn Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. Please do not hesitate to contact us if you require any further assistance. Kind Regards Customer Relations

Posted 8 years ago

“I noticed a fly/cruise on the 118 website from Dubai on the 23rd December 2017, 7 days, all inclusive drinks, balcony cabin, from Gatwick. The offer said " was £1339 per person". So even with my basic maths that should add up to £2678 or maybe better? When I actually phoned 118 the price was over £3400. Waste of time.”

Helpful Report

Posted 8 years ago

“Having chosen a 2 week cruise with drinks package included, agreed the itinerary, flights and hotel for an overnight stay in Miami I was quoted a total price per person by the company representative. I was given a booking reference and had the quoted price checked twice. I had paid the deposit of £3400 for 4 people and was waiting for the confirmation e mail. Once the deposit had been taken I then received a phone call from the representative stating that he had made a mistake and the price was to increase by £800 per person which is not acceptable. I then spoke to the supervisor who stated that the only offer they could make was to increase the price by £400 per person but lose the drinks package or pay the extra £800 per person. Neither of these offers are acceptable and I will be taking this up with trading standards to look at the options. I have had no alternative but to ask for a full refund on the deposit. I have spent several hours of my own time on this and will be seeking some recompense via trading standards. I will definitely not be using 118cruise.com in the future and suggest that everyone else checks what they have actually paid for. I will also be contacting MSC direct to inform them of the farcical way I have been treated on their behalf as this would have been my third cruise with MSC.”

Helpful Report

Posted 8 years ago

Dear Mr Randle Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies for the error that occurred at the time of booking, and for any stress and inconvenience this may have caused. Rest assured that the points you have raised in your review have been looked into and addressed. Here at Cruise118 we strive to give the best possible service and unfortunately on this occasion this did not happen. We value your business and hope that you give us the opportunity to restore your faith in us should you chose to book any further cruises with Cruise118. Again, we apologise for the difficulties you encountered. Kind Regards Customer Relations

Posted 8 years ago

“Very disappointed. After speaking to a very helpful lady I booked a cruise with NCL to the Caribbean for next April. There was some pricing issues as we were finalising the booking, however they were sorted and a price was agreed and full payment for the cruise was made from my bank account. As it was late in the evening I was told I would receive my confirmation today by email. Instead I received a phone call telling me the price of the cruise had increased by over £300 overnight and because of this they were happy to cancel with no charge. Which seems fair enough, however I was then informed it would take 5 days for the payment to be returned which in this day and age I find disgusting when they can take the payment in a matter of minutes. I'm also very disappointed that their computer systems are so inefficient that they do not reserve the booking at the agreed price. I will have to seriously think about whether to use cruise 118 again”

Helpful Report

Posted 8 years ago

I genuinely understand your frustration with the events discussed and I would like to offer the immediate and resolute apologies of all concerned for any disappointment you have experienced. It is very unfortunate that the price of your cruise increased by £300 overnight. We deal with fluid pricing and occasionally the prices can change significantly overnight. The refund was arranged as soon as possible a day after the booking was made as our accounts department were asked to prioritise your refund. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so.

Posted 8 years ago

“Asked for full confirmation but every time only got the same partial set of details, when I asked for more information was told to click on blue link, unfortunately, there was no blue link. We have two parts to our cruise, first part out (where we get the details) but the second part home ward bound is missing. Need help!”

Helpful Report

Posted 8 years ago

“My name is not MR Cowles. It is Alun Furzer.”

Helpful Report

Posted 8 years ago

“I booked a holiday The wrong cruise was booked I was confused with the invoice, i booked for 3100, the invoice said 3202? there should be an explanation with the invoice - its confusing I received 5 invoices - same thing I phoned to talk to someone, they said they would call back They didn't call back I phoned again and they said they would call back after listening to my initial message I STILL haven't had a call back I now have the wrong cruise booked I booked for friends too They have now booked holiday off work and the cruise i asked for might be on a different day”

Helpful Report

Posted 8 years ago

“New Email address given to your agent. This was not updated, consequently Booking form and Special Guest form set to my old address. Had to telephone to find out why I had not received them. On receipt there was an error, another telephone call to correct. Different agents replying to each call. Lack of knowledge by Leigh of the chosen cruise, especially the needs of scooter users. He only could rely on photographs. Not conversant with the ship cabin layout, Wrong information given. This did not inspire confidence in the cruise. We we looked at the Special Guest form the doorway opening was not compatible with our scooter. We cancelled the cruise today, by telephone and was asked to email the cancellation to you. Long wait each time I called your number. No timescale given for deposit refund.”

Helpful Report

Posted 8 years ago

“I was promised that I could have the tickets printed and sent to me as I said I do not have a printer at this moment I contacted you friday last as Ihad not received the luggage labels. I was assured they had been posted to me. Today 12th sept as the luggage labels had not arrived Iphoned to be told you do not post items but if you did it would be 10 pounds extra' I requested that the luggage labels now should bee mailed to me Have you therefor charged me 12 pounds for tickets that have never been posted I hope notI await the luggage labelsby email' There was never any mention of a charge A Fullarton 12th sept”

Helpful Report

Posted 8 years ago

“I've had numerous mistakes to booking, from date of births to titles and names. Regards Xuan”

Helpful Report

Posted 8 years ago

“We rang to book a cruise on the evening of Saturday September 3rd & spoke to pleasant lady about the cruise we were interested in. She said as she was a little busy at the time she would ring back later or otherwise someone would definitely phone back the next morning with details of the cruise we had chosen tailored to us. We heard nothing else from them until this morning, Tuesday 6th, when they rung us with what they called a 'curtesy call'.We have already booked with another company.”

Helpful Report

Posted 8 years ago

“Funny when you make a bad review that it comes back saying that you are an unverified user saying you didn't supply your email address when I in fact did...Hmm!”

Helpful Report

Posted 8 years ago

“I'm absolutely furious with Cruise 118! I made a provisional booking with Kerry who was an excellent concierge. She left my booking in the hands of her colleague Tom to call me next day to take payment, only when I got him the price had changed and the incentives I was given were retracted. Tom went to check and each time came back couldn't give me a definitive answer. I kept repeating the details to him and can't understand why he kept saying he was contacting Royal Caribbean when all my booking details was there and all he had to do was take my payment - Toms excuse was that Kerry didn't give him all the information and even though I was telling him the details of the booking he said that "he didn't know that" suggesting that I was making it up. Eventually six and a half hours later and still getting nowhere I told him to take his ABTA number off the booking and I would take it up with Royal Caribbean, instead he canceled it and on calling Royal Caribbean the cabins were gone (I had the last two remaining cabins) so now I've lost out on my holiday and have 3 very upset Grandchildren. This holiday was for my family to help us get over the passing of my Mother, their Gran and Great Gran but has only now caused more upset. Cruise 118 to me are not trustworthy!”

Helpful Report

Posted 8 years ago

“We had to transfer a cruise and the customer experience was not what I expected.”

Helpful Report

Posted 8 years ago

Dear Mrs Munro Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation today, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if have any further queries. Kind Regards

Posted 8 years ago

“I have booked with cruise118 twice in the past. but last year I rang them for a quote I was told they would ring me back I heard nothing this year on the 5 of august I rang again for a quote the young lady told me they were all busy on the phone but would ring me back as soon as one had finished she assured me it would definitely be that day I heard nothing I rang james cole,s number the next day to complain but still did not get a reply I do not think you can call this service exceptional as standard”

Helpful Report

Posted 8 years ago

“We booked a once in a lifetime holiday (for us anyway) which included an escorted tour to China and a cruise afterwards with Royal Caribbean on their new Ship Ovation of the Seas. We booked a year in advance and paid a substantial deposit. We paid the balance some 5 months in advance to Cruise 118. Afterwards we decided to book the excursions but we found out that the ship was no where to be seen - anywhere were we were going anyway. I told Cruise 118 who DID NOT KNOW that the ship had changed its itinerary. So the whole thing has fallen apart, the company will do nothing by way of compensation only offering alternatives to the same value or our money back. Getting the money back is one thing but these two companies have wrecked my wives holiday which was to celebrate her retirement after 35 years working in the NHS. We will never use either of these companies again - they simply do not care. We had a bad experience on Royal Caribbean last time we went with them. We had a terrible excursion the people on the ship called us liars when we complained. in the end the knocked off 25% but we had to use toilets which had no water then these cruise ships wonder why they get outbreaks of bacterial gastric disease. Utter madness.”

Helpful Report

Posted 8 years ago

Dear Mr Moulds Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. Please rest assured that we have looked into this matter for you. We are really sorry that Royal Caribbean decided to charter your cruise ship, this is something that was completely out of our control. As a result we were unable to provide any compensation as this is something they cover in their terms and conditions. As you know we have worked tirelessly with you to try and find an suitable alternative, unfortunately on this occasion we regret that we have been unable to do so. As you are now aware we have refunded you in full. Despite this we hope that in the future will have the pleasure of you booking with us again, and in the meantime can I wish you and Mrs Moulds best wishes. Kind Regards Customer Relations

Posted 8 years ago

“awful experience, we booked a holiday paid the deposit, confirmed all details and was told on 2 separate conversation that all flights and transfers included. When i asked if the flights were direct and requested times, i was told that flights hadn't been booked and that they needed a further £8350. On discovering they had made a mistake had the cheek to offer as 'a good will gesture' to cancel free of charge. Complete shambles and shocking customer service. Good job i asked for flight time now or we would have been held to ransom to pay the extra. I will never use or recommend this company”

Helpful Report

Posted 9 years ago

“Misrepresented on the website to include drinks package on a Celebrity Cruise. Took 20 minutes on hold to confirm Cruise118 error & they could do nothing for me. No faith in them & would not book through them”

Helpful Report

Posted 9 years ago

“I called Cruise 118 twice last week. I was told by reception staff that sales staff were too buys but someone would call me back within the hour. I gave them 2 numbers. I told them which cruise I was interested in booking. I discussed prices and that I would like to speak to a supervisor as I had just seen the price change on their website - more expensive. No one bothered to call me. Its now a week later. Dreadful service.”

Helpful Report

Posted 9 years ago

Cruise118.com is rated 4.8 based on 15,228 reviews