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Cruise118.com Reviews

4.8 Rating 14,829 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,829 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking process was straightforward and Laura our concierge very friendly. We were given clear options and useful information and we’re happy with the deal that we selected. The only thing that makes it 4 stars not 5 is that I had to chase up the confirmation email, leading to a nervous 24 hours. A small mistake though on a generally good experience.”

Posted 1 year ago

“The booking process was straightforward and Laura our concierge very friendly. We were given clear options and useful information and we’re happy with the deal that we selected. The only thing that makes it 4 stars not 5 is that I had to chase up the confirmation email, leading to a nervous 24 hours. A small mistake though on a generally good experience.”

Posted 1 year ago

“Professional and thorough, made the process very simple.”

Posted 1 year ago

“It was a bad start but it was not your fault Celebrity Cruises lost half of my future cruise credit I first dealt with Kayley and then Laura both were helpful and friendly Laura calmed me down and assured me that the credit would be found and i managed to book the cruise I wanted the case and the new cruise was passed on to Andrea McDiarmid who i have dealt with many times in the past this made me a lot more confident even when not working Andrea was on my case and keeping me updated 5 star lady”

Posted 1 year ago

“Initially very helpful, but then very difficult to get hold of. But once I got onto Ashlee, the service was fantastic and I was able to book my last minute cruise.”

Posted 1 year ago

“Concierge was very knowledgeable, approachable and patient! It was a pleasure to deal with her an she even made the boring small print quite interesting/understandable. The first time I rang I got through to her straight away. I first spoke to her on November 28th. I emailed on November 30th to ask if she was available to take my booking at the weekend. She replied to say she was not working that weekend and would call on Monday. I was shocked when we spoke on Monday, that the original quote had gone up by £500 and she explained that this often happened over the weekend. I can't help wondering what the price would have been had she been at work that weekend! Also, I think it would help if once you are allocated a Concierge that you are given a direct number to call them as it is very difficult to get through on the main line, although to be fair we did have email address.”

Posted 1 year ago

“I actually deal with Six Star Cruises and that is who I phoned. So I was surprised to find the booking was made with Cruise118. I guess they are all the same company. The lady I spoke with was very helpful and patient and the booking was successfully completed. The only problem was that her phone signal kept breaking up but we managed in the end!”

Posted 1 year ago

“Spoke with Gill,very efficient ,got back to me about a couple of queries i had.”

Posted 1 year ago

“Spoke with Gill,very efficient ,got back to me about a couple of queries i had.”

Posted 1 year ago

“I spoke to a man called Kenneth McConachie and he was so nice. He gave me all the quotes I wanted and didn't pressurise at all to book. He called back at an agreed time and multiple times after until it was convenient. He was so patient with me. He was super clear with all the details and did everything he could to give us the best possible options within the budget we had. The only reason for a markdown was due to payment. I paid the deposit and then 10 minutes later got a call to pay the full balance. To then get a third call to say that our two separate bookings couldn't get on the same flight. Kenneth did everything he could to get us all on the same flight and cruise 118 split the cost difference of gaining the additional flights from Royal Caribbean. Not ideal but still the risks of a live system, I say a worker should never blame his tools but this is an exception! Thanks Kenneth”

Posted 1 year ago

“First experience to plan and create our cruise booking was very good - Jennifer was friendly, patient and knowledgeable throughout the process.”

Posted 1 year ago

“Great help from Louise. Very efficient and helpful”

Posted 1 year ago

“Easy to book Shelley made everything clear”

Posted 1 year ago

“Helpful and knowledgeable.Jennifer had all the answers to my questions.The call was relaxed,and with a sense of fun.Got a fab deal.Thanx.”

Posted 1 year ago

“My experience has been great and this really is down to one particular cruise concierge Mr Sam Bender. He planned our very first cruise & as we were newbies he gave us all the information we needed. When planning my 2nd cruise once again Sam booked this and he was fab. I called to book a 3rd cruise and spoke to two other concierges, however I didn't feel I was getting the same service. Not to say they weren't pleasant, but I didn't get a call back when I requested and another time I didn't feel that the concierge was attentive enough. So all in all, I believe some of the staff are more attentive and patient more than others. So that said for as long as Sam Bender is still there he will be my go to person for future Cruises with Cruise 118.”

Posted 1 year ago

“Very helpful and friendly staff”

Posted 1 year ago

“Satisfied 😌”

Posted 1 year ago

“Shelley dealt with my booking ,and was very helpful. I am sure that if I have any problems she will be there to help.”

Posted 1 year ago

“Very quickly Kirsty arranged a great cruise deal with Fred Olsen. Very efficiently done. Great stuff.”

Posted 1 year ago

“Very good service when I book through the telephone”

Posted 1 year ago

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Cruise118.com is rated 4.8 based on 14,829 reviews