4.74 Rating 5,120 Reviews
95% of reviewers recommend
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in

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"They phoned back when they said they would and had researched queries that I had asked them about. All in all a very easy to use and helpful service."
1 Helpful Report
Posted 3 years ago
"I've been a challenging customer never having cruised before. Asked loads of questions and called back lots of times. My cruise concierge has been quite simple superb. All my questions answered with patience and kindness. I have never been made to feel like I was a nuisance."
1 Helpful Report
Posted 3 years ago
"We received very good service and advice when planning our september New England cruise . We were also helped to book , a car for a week, and pre and post cruise hotels. The total price was very competitive . We hope the service continues ."
1 Helpful Report
Posted 3 years ago
"Excellent customer service,and everything explained well done"
1 Helpful Report
Posted 3 years ago
"I phoned cruise118 for a quote having already had quotes from other agents. I was very happy with the price and service I was given by Gino, he was very helpful and I didn't feel rushed or pressured at any time, he was very polite and extremely pleasant to talk to. This is the first time I have dealt with this company and would definitely deal with them again."
1 Helpful Report
Posted 3 years ago
"I have booked with Criuse 118 3 times now. this time I was told there was a £29 charge for 118 to enter my details into the p&o wed site which I've never had before not really happy with that I still booked the good news is i got a call from 118 stating as i was a repeat customer i should not have paid this fee and was told i would get this money back. Not to bad at all"
Helpful Report
Posted 2 years ago
Dear Mr Gorrod

Thank you for your review,
Here at Cruise 118 we strive to give the best possible service and appreciate your feed back.
Please rest assured that we have looked into this matter for you.
As per our telephone conversation last week, I hope this has provided some clarity regarding your concerns.
Please do not hesitate to contact us if you need any further assistance.

Kind Regards

Customer Relations
Posted 2 years ago
"my initial inquiry was via a brochure you sent me, which stated on the reverse RED cover that if a firm booking was made for any cruise before 31 May, 6 bottles would be sent of mixed wines. What started out as a general inquiry about fly cruises to the western Med soon escalated to a firm booking (and paid for) ref. 38639C. I explained to Mark Saxton that I am not au fait with laptop and have no printer to access information/confirmation. Nothing has been received yet by post except 2 heavy brochures (not requested) but charged for @ £5.99! Apart from this my credit card had a 2day clearance on it resulting from an April holiday, so £400 only was used and the balance was deducted from my debit card, but Mark clearly said the £10 credit card fee would be waived under these corcumstances. My son logged on saying this fee was waived but added on at the end of your invoice! I know these are fairly small issues to raise with you, but as this is our first cruise and our ages (80) it does cause us concern. Pleasecontactme on O1262 420 212 with your full explanation. Jeanne Martin (Mrs)"
Helpful Report
Posted 3 years ago
"Kim was excellent. Nothing was too much trouble for her. She stuck with it till she found the right cruise for us. She called me back when she said she would. I explained we wanted to fly Business Class, and she found a great deal with Turkish Airlines which meant we are able to fly to Singapore via Istanbul from Birmingham. Great!"
Helpful Report
Posted 3 years ago is rated 4.74 based on 5,120 reviews

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