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Cruise118.com Reviews

4.8 Rating 14,828 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor service”

Posted 11 months ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 11 months ago

“False advertising on their site saying gratuities were included, but then months later we had to pay extra to add them. Very difficult to get hold of anyone or communicate with. I wouldn't use them again and would advise against using them.”

Posted 1 year ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed.

Posted 11 months ago

“At the time of booking we received fast efficient service and all the information regarding our 2 week cruise, or so we thought!!! Our booking representative omitted to tell us about the £32 per day gratitude charges! What a shock that was when we received our bill at the end of the cruise. So be careful. The price was great at the time of booking with 118 but don’t trust them as the final price could be a whole lot more.”

Posted 1 year ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback, whether good or bad, is extremely important to us. It is only by receiving information such as this that we can assess and improve the services we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in the hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk

Posted 1 year ago

“Having booked a cruise for August I have had to contact your office at least twice in an attempt to you to get my address correct. Even after contacting thro chat the London part of our address has not been removed. We live in Sowerby Bridge West Yorks HX6 2AQ. Our booking ref is WOR-127771”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We have passed your comments on to our concierge to look into this further, please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 1 year ago

“Having booked a cruise for August I have had to contact your office at least twice in an attempt to you to get my address correct. Even after contacting thro chat the London part of our address has not been removed. We live in Sowerby Bridge West Yorks HX6 2AQ. Our booking ref is WOR-127771”

Posted 1 year ago

“Less than 18 hrs ago I booked a cruise through 118 and at this time before booking completed I specifically asked if P&O are still part of the blue Light discount scheme and was told by Cruise 118 agent they no longer did blue light discount, P&O only discount for Armed Services. So I though oh well & continued with booking. Now it seems that I was given the incorrect information , P&O do still honour the Blue Light 5% Discount but only if you book through P&O themselves. If i cancel this booking which was booked less than 18hrs ago I will lose my deposit & extra payment. So even though I was given incorrect info I have no way of getting my 5% discount, so its obvious that the booking agent is told by 118 management to not give out that info even when they are specifically asked because they will not get the booking. Bad practice, so if any blue light card holders are thinking of booking through Cruise 118 for a P&O or any other cruise operator go to the actual cruise company themselves & check first as you maybe losing out on 5% discount as well as a good deal which I could have got if I had booked with P&O . As they say, once bitten twice shy in future I will go straight to the cruise company themselves. Date of experience: 01 April 2023”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We have passed your comments on to our concierge to look into this further, please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 1 year ago

“Great customer service helping me to work out the best cruise for our family at the best possible price but once I'd booked and paid the deposit, I couldn't get help with anything! Tried several times to sort out some issues and it's still ongoing. I'm at the point of giving up to be honest and I won't be using Cruise118 again. It's a shame as you were recommended by a friend who has never had any issues.”

Posted 1 year ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. A service concierge has contacted you to resolve the points you have raised. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 1 year ago

“I would not use this company again, I have called them on numerous occasions and have sent copies of receipts to them for the taxi costs we incurred due to transfers not turning up. It is now 9 months since our cruise and still no re-imbursement. When you eventually get through they are very pleasant and assure you that they will deal with it then ... nothing. I am fed up of calling and waiting an hour on the phone.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 1 year ago

“promise everything at booking then hit you with ridiculous charges when one removes flights they couldnt deliver as per the originsl booking. the last person I dealt with Lynsey was great although she obviously could not override the crazy company policies”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“I would like a manager to ring me please”

Posted 1 year ago

“Not impressed! Am supposed to sail away to Northern Europe on the 3rd February 2023, and to date have not received any confirmation or paperwork pertaining to this cruise, despite my numerous queries, nor has my concierge have an answer to give me. Am stressed and extremely disappointed.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“When we booked the agent seemed really helpful but later on it became clear that they hadn't told us things we really needed to know. We needed to know we wouldn't get our cruise tickets until 2 days before our cruise as that meant it phad top pgetp them printed off after I had left the UK. We needed to know that although we had a 7 day drinks package there would be no alcohol for e days of our cruise as we were in Saudi Arabia. Whilst I understand that the agent couldn't give visa advice they could have reminded us that when we get on a cruise ship we are leaving the country and will need to purchase another to get back in for our flight home. Plus we were booked a transfer that meant we would be stuck at the airport 8 hours before our flight. They suggested booking a hotel to use in the afternoon. What she didn't tell us that changing the transfer after doing this would cost us a £30 admin charge.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“If I could give it a zero I would. My partner and I have had a dreadful week trying to resolve a booking issue with them. Contacted them three times, once by phone and twice by live chat box. Furthermore the man on chat box was talking about a celebrity x cruise, before were reminded him that we were booked on royal caribbean so please train your staff better. Long story short, we booked online with 118.com last Sunday for a cruise in June. Today is Friday and we haven't had any email confirming our booking. We have had confirmation from royal caribbean. We have a booking reference number from them. The lady on the phone said we don't have anything to do with online bookings after looking it up she also said we don't have a live booking for you but could find an enquiry only on the system, ringing them was totally useless. We then asked in desperation on the118.com chat box and they say the same. They couldn't find anything and nor could the manager whilst we waited. We said we have a royal caribbean booking reference number via email which generated an online account with them and can see our bookin, and money for the deposit has been taken from our account for the deposit and we can prove this via our bank statement. They said there must have been a glitch on the system why it has not uploaded from one system to the other. They also said this has never happened to anyone before. Where does this leave us? They said they will have to contact their finance department to go through all the payments to find out if it is there. We said it is there, as we have a screenshot of when we booked it, how much was taken and what the balance was and the date to pay it. We have also been given an online account with royal caribbean following our booking straight away which details everything but we need the WOR number from you to create an online account, which we are unable to do currently as we don'texist with you. The only reason we booked with 118.com is they had an offer on and were a lot cheaper per person like for like than royal caribbean directly. We are still in limbo land. My partner has high anxiety due to this company being an utter shambles. Money has come out of our account but no booking with them. Totally and utterly terrible and absolutely no fault of our own. I have no idea whether we can go on holiday now. I asked for some onboard credit for compensation because if the stress and was told let's get the issue sorted first. Passing the buck or what!! AVOID, AVOID, AVOID, we are really cross and our issue remains unresolved. This is our first cruise for the year of my partner's special birthday and I will NEVER use you again. I wish I had booked with Iglu for a similar price.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our apologies for the inconvenience experienced during your booking process. I am happy to see that Paul, one of our Customer Service Concierge contacted you on the same day as your review to resolve this issue for you and to offer you On Board Credit as a goodwill gesture for the inconvenience. Our online booking process has recently been updated, and I apologise that when you contacted us, we were unable to give you the confirmation of your booking at that time, I am pleased to advise that this issue has now been resolved and our team have been supplied with the correct procedure to follow for similar future enquiries. Should you need any further assistance, please do not hesitate to contact our Customer Relations team on Customer.relations@worldtravelholdings.co.uk. Many thanks

Posted 1 year ago

“Was very disappointed. Waited 75 mins with issue to P&0. Rang p&o dorect given incorrect terminal. Book9nv 3rd Feb Avia. Flight from North not South terminal”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Devastated, as my family who booked after me got the exact same for £700 less, was refused price match. Not very clear about cost whilst booking. Its put me off going ,not A good start.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Absolutely disgusted that I have effectively been missold a cruise and now find due to misinformation from your agent that I stand to lose £800 on non refundable flights. A booking I would not have made had I been given that information + huge amendment fees trying to book a cruise more suited to our needs. I have never felt pressured by Cruise118 to book in the 4 years I have booked through you. Now through a basic costly mistake on your agents park I am potentially losing over £1000 pounds. If you cannot sort this out I will never use Cruise118 again. I booked two cruises in 2022 and this was the first of quite possibly another 2 in 2023. Obviously profit appears to be more important than Customer value.”

Posted 1 year ago

Dear Hazel Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to see that your booking has now booking has now been amended by Estelle, we are extremely sorry that the service you received prior to this did not meet your expectations. Rest assured your comments have been noted in full on your review as well as the history in your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer relations

Posted 1 year ago

“118 Never in all our years of cruising have we been treated so badly. We used 118 for our Venice to Cape Town cruise thinking there expertise would make things be easier for us ,what a mistake that was. every request for information we made to them was met with no answer, just a promise that some one would ring us back before Friday, they never did ,meaning that we would have ring them again only for the same routine to happen again over and over. we were passed around the company, rarely getting to speak to the same person twice and having to repeat our request over and over. Documents and important information was supplied on the last minute adding to the worry of weather we would make the cruise or not, our cruise tickets were emailed to us two days before we were due to go and the only then after our solicitor got involved. Just before we were to go 118 rang us to apologise and to say they had arranged for us to get a free drinks package as a way of saying sorry , a drinks package we had already arranged with MSC several weeks earlier, plus they have offered us a voucher for £500 off our next cruise as compensation , the same voucher that is offered to every other potential customer. I could fill several pages with our booking sage with 118 but readers would get bored. Cruise 118 need to desperately improve there their customer service and communications. My advice to anybody thinking of booking with them is look at other options first.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 1 year ago

“HI ****AVOID THIS COMAPNY **** Please don't use this company. We called them and ask to put everthing in the email so will check and make a payment when we received the email and called them for the payment on same day within 1 hour they change the price and not even offer transfer which they confirm in the email. I will attched a copy of the email as well. Customer services person name Peter & Gill Potter provide worst service. Mostaly Peter is very very rude. We booked it cheaper with Cruise1st. I have sent the details to Trading Standards as well.”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk.

Posted 1 year ago

“Please don't use this company. They use a dishonest sales tactic of advertising great prices that are not actually available. I have sent the details to Trading Standards.”

Posted 1 year ago

Thank you for taking time to share your feedback. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, thank you kindly for your review.

Posted 1 year ago

“booked cruise on friday saturday get e mail telling me i can NOT get the cruise £100 cheaper i rang was told i could not have it at the new price i have booked with cruise 118 for years NOT ANY MORE”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you for your review.

Posted 1 year ago

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Cruise118.com is rated 4.8 based on 14,828 reviews