CRUISE Reviews

3.92 Rating 11,522 Reviews
70 %
of reviewers recommend CRUISE
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.10 out of 5
Returns & Refunds
Refunds Process
Returns Process
Read CRUISE Reviews


Cruise is recognised as one of the UKs leading luxury retailers with a fantastic reputation for iconic international designer collections, directional streetwear, and premium denim brands. Key designer brands include Gucci, Moncler, Stone Island, Hugo Boss, Vivienne Westwood and many more.

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0845 1641758


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Don't bay. I have not received a refund. You have comunicated on November 27, 2020(in the email, below), that you will make a return 2-5 business days because the ordered goods are no longer available. Today is December 7, 2020 and I still have no money. A very reliable company. They feed on cash rather than earn honestly.
Posted 4 months ago
I didn't received my package, but i need to pay the tax. This company getting worse
Posted 4 months ago
I didn't received my package, but i need to pay the tax. This company getting worse
Posted 4 months ago
Very happy with my order and very quick delivery service .
Posted 6 months ago
Things aren't bad but size is a problem. The site says the usual, and the order is slim. For example, I ordered pants size 50, which were normal on the site, but came slim. I can't dress. In the past orders came two slim shirts that I also can't wear.
Posted 6 months ago
I sent a parcel to my fiancé for his birthday in France. It said on the system it arrived on the 11th September and it hasn’t. We have not received this item.
Posted 6 months ago
Got some old school style Adidas trainers, delivery was super quick, shoes look so nice and got a good deal and they weren't really available in many other places.
Posted 6 months ago
Each time I order from Cruise the order is confirmed by email, regular tracking updates provided and is always delivered in a timely manner and normally before any expected delivery date. The service provided is first class, thank you.
Posted 6 months ago
Item was received promptly i was delighted with my Giuseppe Zanotti sliders that I got half price. Cruise has the best outlet ever
Posted 7 months ago
I’ve shopped with cruise fashion for years and they are my go to designer retailer. They have a great range of products and seasonal sales are great. However, the cost of delivery and returns should definitely be re-evaluated. It’s should be complimentary or at least free returns.
Posted 7 months ago
Great website & a lot of choice .order came with in 2days
Posted 7 months ago
Brilliant service very fast delivery
Posted 7 months ago
Great service, ordered Saturday and delivered Monday, great service and products.
Posted 7 months ago
Great service, and prices seem to be very good for the quality
Posted 7 months ago
Very prompt delivery and love my coat, bought in the on line Outlet so amazing value too. Will shop again soon!
Posted 7 months ago
Love the YSL Bag but disappointed in the way it arrived! No dust bag or a box. For the price I was expecting a bit more. Waiting for box, though I was refunded on the delivery.
Posted 7 months ago
Very good quality of product, quick delivery
Posted 7 months ago
Brilliant service yet again from Cruise. My only suggestion for improvement, would be to offer a free returns service as offered by other major retailers.
Posted 7 months ago
Great service.
Posted 7 months ago
Excellent service
Posted 7 months ago
CRUISE is rated 3.92 based on 11,522 reviews