CRUISE Reviews

4.00 Rating 6,774 Reviews
72% of reviewers recommend CRUISE

About CRUISE: Cruise is recognised as one of the UKs leading luxury retailers with a fantastic reputation for iconic international designer collections, directional streetwear, and premium denim brands. Key designer brands include Gucci, Moncler, Stone Island, Hugo Boss, Vivienne Westwood and many more.

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Phone:
0845 1641758

Email:
customercare@cruisefashion.com

Categories:
Fashion
Clothing
Fashion
Clothing

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Joanna-Lee Farr
Verified Buyer
"Worst customer service I have ever received. If I could have rated zero, then I would have, I will never shop with Cruise again. Apparently receiving a t’shirt with defaced tags (like the photo below) is “acceptable” as the item (which was a gift for someone) wasn’t actually damaged! Customer services refused to raise a complaint (4 times I asked) and have since ignored all my emails."
Helpful Report
Posted 5 hours ago
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"Bag I ordered was dirty, it also had a pen score and the plastic security tag was still attached so not sure how I would have removed it, have not had a sufficient response from customer service."
Helpful Report
Posted 7 hours ago
Glenn Hansen
Verified Buyer
"I have not received anything yet"
Helpful Report
Posted 7 hours ago
"shipping and returns works out very expensive so be aware"
Helpful Report
Posted 10 hours ago
Allan Duncan
Verified Buyer
"💯 happy. Fast and great product as always"
Helpful Report
Posted 1 day ago
"I ordered a jacket in Large, a medium arrived. I called customer services who informed me they couldn’t send out the correct size until they had received the first one back. Or I could spend my money again and buy the large jacket again then return the medium? No thanks! Paid £6.95 for a delivery that I collected from Halfords, which was a complete waste of a journey for me. Then had to make the same journey to drop off the jacket so now I’m waiting for a refund. At the very least I should be offered free delivery and a goodwill gesture discount"
Helpful Report
Posted 1 day ago
William Teeuwen
Verified Buyer
"Fast and good 😊"
Helpful Report
Posted 1 day ago
"Fast delivery. Ok shopping online but fine in the belfast shop never have my size XL. But staff in the shop very helpful and friendly to go into. Well mandered to."
Helpful Report
Posted 1 day ago
Gavin Murdoch
Verified Buyer
"Sent wrong item, I had to pay to send it back"
Helpful Report
Posted 1 day ago
"I ordered shoes and paid £10 for next day delivery. 3 days later and I’m still waiting 😡 not the service I’d expect when paying a premium for upgraded delivery service"
Helpful Report
Posted 1 day ago
Eunju Hwang
Verified Buyer
"No clear information on FTA invoice and addition fee"
Helpful Report
Posted 2 days ago
Maria Thrane
Verified Buyer
"I bought some sneakers on the webshop (50% off), to be delivered in Denmark. I received them after only four days -very satisfied!"
Helpful Report
Posted 2 days ago
"Well packaged and of a high quality!"
Helpful Report
Posted 2 days ago
"I received my order in quick time was packaged in a cruise cloth bag which was a nice surprise and was really happy with my order Well done cruise"
Helpful Report
Posted 3 days ago
"Fast, reliable and quality service"
Helpful Report
Posted 3 days ago
Mubarek El Fellah
Verified Buyer
"Three day shipping, perfect.perfect quality."
Helpful Report
Posted 3 days ago
Riyaz Jasat
Verified Buyer
"Just received my parcel here in zambia. Amazing service and very happy with the packaging. I am waiting for another parcel that is on its way and will definately be ordering soon. Well done to the cruise fashion team. You are doing big things"
Helpful Report
Posted 3 days ago
Tracey Kerwin
Verified Buyer
"Product was good quality , easy purchase system, we did have an issue with the courier delivering the item however it was resolved, happy with my purchase and would use again"
Helpful Report
Posted 4 days ago
Alexander Rsberg
Verified Buyer
"Couldnt be any easier"
Helpful Report
Posted 4 days ago
Danielle Gillespie
Verified Buyer
"Absolute disgrace you have to pay to return something cost me £17 to return 2 items"
Helpful Report
Posted 4 days ago
CRUISE is rated 4.00 based on 6,774 reviews