CRUISE Reviews

4.00 Rating 7,277 Reviews
72% of reviewers recommend CRUISE

About CRUISE: Cruise is recognised as one of the UKs leading luxury retailers with a fantastic reputation for iconic international designer collections, directional streetwear, and premium denim brands. Key designer brands include Gucci, Moncler, Stone Island, Hugo Boss, Vivienne Westwood and many more.

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Phone:
0845 1641758

Email:
customercare@cruisefashion.com

Categories:
Fashion
Clothing
Fashion
Clothing

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Within 5 Days
average delivery time
Greater than 89%
on-time delivery
Greater than 90%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels

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"Very good service was fully satisfied however if you exchange an Itam the waiting time can be quite a while and conformation is long"
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Posted 1 hour ago
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"I have been using Cruise for a number of years now and they are always my first port of call when buying clothes, they are always very easy to deal with, they have a great selection on their website and the prices are very competitive."
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Posted 3 hours ago
"Incredible website with brilliant prices. I love cruise as I'm always up to date on my fashion and the service is flawless. If you need any help or advice there staff are fast to reply and so helpful"
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Posted 4 hours ago
"Having been a customer for many years since the original Cruise Flannels in Newcastle (in-store and online) I was extremely disappointed to receive an online order last week containing a dress with a security tag still on it. I need this for a family wedding this weekend. I could not seem to find a telephone number so decided to call into the store in Newcastle (I live in the Lake District), unfortunately I forgot to take the dress. The staff in the store were most unhelpful and said I would have to post the dress back as it was nothing to do with them, I of course asked who would pay for the postage to again be told - it was nothing to do with them..... needles to say the Louboutin's I was about to purchase stayed in the shop - Dorothy Perkins kindly removed the tag for me this morning, thank you Dorothy Perkins."
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Posted 7 hours ago
"Very pleased with the service, arrived before expected date, well packaged, will be using again"
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Posted 19 hours ago
"Always delivers asap and I love this shop"
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Posted 22 hours ago
"hy, everything is very good, except You send me boxer pack with security on them witch I can't remove. I had to damage one boxers becouse of it.. Pictures are in attachement."
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Posted 22 hours ago
"Great service and excellent delivery , some reward discounts would be greatly appreciated"
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Posted 23 hours ago
"Quick and professional"
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Posted 1 day ago
"Fast delivery, good parcel tracking & info"
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Posted 1 day ago
"Delivery service including the packaging of products never fails to impress."
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Posted 1 day ago
"I just love shopping in CRUISE website. very easy and deliver very fast even abroad. worth the cost paying for delivery. (even though we love free delivery sometimes haha) and i love the great deal i got on my YSL slipper.. lucky"
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Posted 1 day ago
"Zero stars. But couldn’t leave zeroVery poor customer experience. Very Disappointed. David"
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Posted 1 day ago
"Excellent quality excellent price and speedy delivery. First time using this website and I will certainly use it again and also recommend to friends and family 100%."
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Posted 1 day ago
"Keen pricing, with all the size available. Delivery very quick. Overall very good service"
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Posted 2 days ago
"Really great service when ordering & tracking delivery, although disappointed in expensive delivery charge. Now that I’ve had to return items , it cost me over £10 to return them. They were sent recorded next day delivery and after 1 week I have not received any confirmation the items have been received back or when I can expect a credit. So I’ve spent £17 on delivery fees and nothing to show for it. Will think twice about ordering again!"
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Posted 2 days ago
"Stone Island jumper for my boy purchased within the sale."
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Posted 2 days ago
"Was ok service one of my tops was ripped but ill send it back was no problem realy decent service"
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Posted 3 days ago
"Fast delivery"
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Posted 3 days ago
"fast postage, great packaging."
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Posted 3 days ago
CRUISE is rated 4.00 based on 7,277 reviews
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