CRUISE Reviews

4.01 Rating 8,004 Reviews
73% of reviewers recommend CRUISE

About CRUISE: Cruise is recognised as one of the UKs leading luxury retailers with a fantastic reputation for iconic international designer collections, directional streetwear, and premium denim brands. Key designer brands include Gucci, Moncler, Stone Island, Hugo Boss, Vivienne Westwood and many more.

Visit Website

Phone:
0845 1641758

Email:
customercare@cruisefashion.com

Categories:
Fashion
Clothing
Fashion
Clothing

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Within 5 Days
average delivery time
Greater than 89%
on-time delivery
Greater than 91%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
"Shipping charges are extortionate and the returns policy is very poor They need to introduce some free shipping and free returns before I use Cruise for shopping again"
Helpful Report
Posted 2 hours ago
Visit Website
"Quality product however I spent £75 on a Tshirt to then have to pay £6.99 delivery even to local pick up rip off if I had more time I would of went else where !!! Most places do free delivery over £50 or £2.99 !! Has really put me off shopping with you again!!"
Helpful Report
Posted 3 hours ago
"I sent the item back over a week ago and I still haven’t had an email, refund or anything !! Poor"
Helpful Report
Posted 3 hours ago
"Excellent service..thankyou."
Helpful Report
Posted 3 hours ago
"Fantastic clothing and fast delivery. Excellent. Xx"
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Posted 3 hours ago
"Absolutely fantastic service, I was kept informed in every stage from purchase to delivery. I have used cruise on a number of occasions and they have always been consistent"
Helpful Report
Posted 5 hours ago
"Fast, efficient, and accurate service. No complaints."
Helpful Report
Posted 19 hours ago
"Easy to order quick delivery"
Helpful Report
Posted 20 hours ago
"Great quick efficient service Quality items Reasonably priced"
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Posted 20 hours ago
"Parcel came within 2 days of ordering.excellent packaging."
Helpful Report
Posted 21 hours ago
"Excellent service"
Helpful Report
Posted 22 hours ago
"Great service cannot complain about the website, delivery was phenomenal and early. Something you definitely tend to not see around Christmas."
Helpful Report
Posted 22 hours ago
"Still havent received my parcel even though I paid extra for quicker delivery."
Helpful Report
Posted 1 day ago
"Delivery was very fast. The items were amazing and were nicely packaged. Would recommend!!!"
Helpful Report
Posted 1 day ago
"Love this shop and get great deals thanks x"
Helpful Report
Posted 1 day ago
"Excellent service. Good quality merchandise, with an excellent return policy."
Helpful Report
Posted 1 day ago
"Fantastic shop, great website."
Helpful Report
Posted 1 day ago
"Cruise Fashion has great website, stores and is an amazing company! I’m very impressed with the quality of cruise’s items. Every time I have made an order or purchased in store, I have never been disappointed. I would 100% recommend shopping with this site and I will continue to purchase from Cruise!"
Helpful Report
Posted 1 day ago
"Good service, fast delivery, got exactly what I wanted"
Helpful Report
Posted 2 days ago
"I’ve never had a problem with you guys that’s why I use you keep it up thank you"
Helpful Report
Posted 2 days ago
CRUISE is rated 4.01 based on 8,004 reviews

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Alice, Customer Support