Crofton & Hall Ltd Reviews

4.88 Rating 153 Reviews
97 %
of reviewers recommend Crofton & Hall Ltd
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 87%
accurate and undamaged orders
100%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Under an hour
Read Crofton & Hall Ltd Reviews
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Email:

customerservice@croftonandhall.com

Location:

34 Main Street
Kirkby Lonsdale
Cumbria

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Crofton and Hall wasn't able to proceed let alone deliver my order to this day (3 weeks now), I had to contact the manufacturer (!) of the item to intervene. I received one message from the sales director after my complaint, saying something about a "system error" but I don't believe it, as they could send a confirmation email, a payment received email and even today a review the product you bought email (which I can't because they didn't deliver it). Marks & Spencer delivers within 48 hours outside the UK and without taking my money in advance, that's what I call outstanding customer service and a professional attitude. Crofton & Hall is definitely the opposite (and to posh to deliver).
1 Helpful Report
Posted 1 year ago
Dear Sir/Madam,

We are so sorry to read this review. We have contacted you again to see how we can fix the matter for you. I do believe you have received the item you order from us.

We hope you love the product and once again are sorry that you weren't happy with your customer service.

Have a wonderful day,

C&H Team
Posted 1 year ago
Still no refund or communication from this company 3 weeks later. Unbelievable Poor Service. Find it hard to believe reviews claiming same day refund and excellent customer service.
3 Helpful Report
Posted 1 year ago
Dear Sir/Madam,

We are so sorry to hear about your experience with us. Please can you contact us and we can ensure we resolve the matter.

Best wishes,

Amy
C&H Team
Posted 1 year ago
Ordered a pair of shoes and they took payment and I received a confirmation email. Then nothing. Despite emails and calls I got no response then they cancelled my order with no warning. See other similar reviews. I would go somewhere else if you want to actually benefit from some customer service and receive your order. Rubbish.
2 Helpful Report
Posted 1 year ago
Dear Sir/Madam,

We are so sorry to hear that you weren't satisfied with your customer service. Please get in touch and we will ensure we will deal with your concerns.

Best wishes,

James
C&H Team
Posted 1 year ago
Although I ordered the boots in stock on 26 September and payment completed, there has been no reply from this company. Also I could not get anyone to answer messages/ emails.
4 Helpful Report
Posted 1 year ago
Crofton & Hall Ltd is rated 4.88 based on 153 reviews