Crofton & Hall Ltd Reviews

4.82 Rating 159 Reviews
96 %
of reviewers recommend Crofton & Hall Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Crofton & Hall Ltd Reviews
Anonymous  // 01/01/2019
Although I ordered the boots in stock on 26 September and payment completed, there has been no reply from this company. Also I could not get anyone to answer messages/ emails.
Posted 2 years ago
I recently bought a gift from this company. It was for my husband. It arrived already gift wrapped, the product was perfect and I would certainly shop here again.
Posted 2 years ago
Brill service and great products. Took 2 days from ordering to arrive. Love this company
Posted 9 months ago
Still no refund or communication from this company 3 weeks later. Unbelievable
Poor Service. Find it hard to believe reviews claiming same day
refund and excellent customer service.
Posted 2 years ago
Dear Sir/Madam,

We are so sorry to hear about your experience with us. Please can you contact us and we can ensure we resolve the matter.

Best wishes,

C&H Team
Posted 1 year ago
Super, super service!
Posted 2 years ago
I rang Crofton & Hall and had an informative chat with a customer service girl. She helped me with my query and I ordered the items I wanted. It was with me within 2 days. Great service all round.
Posted 2 years ago
I bought a pair of shoes from Crofton and hall. Very good brand and very good delivery, I would recommend to everyone.
Posted 2 years ago
I placed my order on the 1st and received it by the 3rd. Really pleased with the product and how quickly I received my item.
Posted 2 years ago
Wonderful customer service. Helpful from start to finish.
Posted 2 years ago
Simple, easy to use website. The products were with me within 2 days. One very happy customer.
Posted 2 years ago
I was very pleased to find a place where British production was championed. It was great to find Crofton was providing this service. I have spoken with the team and found them to be very helpful and attentive. Keep up the great work!
Posted 2 years ago
Wonderful service from our phone call to the delivery of the parcel. It was great to receive it gift wrapped free of charge. Lovely product too!
Posted 2 years ago
DHL just delivered this coat to me through the snow here. This camel coat is the third Crombie coat I bought from CroftonHall, and the fifth Crombie coat in my wardrobe. I bought my first two coats from Crombie direct, and decide to switch to CroftonHall on my third one. Main reason is because they offer free shipping. Now about this camel coat: This is a slim cut coat. I wear UK/US 38 to 40 suits depending on brands and I bought size 40 in this Crombie coat. And the fit is somewhere between a suit jacket and an overcoat. You would need to size up if you want to wear a heavy suit under it all the time. And about the fabric: This is a medium ish weight fabric. Feels just like some of my other Italian cashmere coats but a bit denser in the weaves. This camel coat actually feels more Italian than English. Overall this purchase made me feel pretty damn good. Haha...
Posted 10 months ago
Really efficient, polite staff, excellent service
Posted 1 year ago
Great service from a fantastic company. I ordered my coat and it arrived quicker than I expected. I am a first time customer but will definitely be coming back. Thank you Crofton and Hall.
Posted 1 year ago
Very impressed all around by crofton and hall. Easy to order, quickly dispatched and delivered by DPD within 2 days of my order.
Posted 1 year ago
Very satisfied with the quick delivery and great customer service from Crofton and Hall
Posted 1 year ago
Item dispatched very quickly and well packaged. Kept updated via email re the progress of my order and item reasonably priced. Excellent! This was my first purchase from Crofton and Hall and they were a pleasure to deal with. Thank you!!
Posted 1 year ago
The service was excellent up to date emails on delivery. My item came the very next day. Packaged lovely
Posted 1 year ago
Prompt free postage and beautifully packed, all round good experience.
Posted 1 year ago
Crofton & Hall Ltd is rated 4.82 based on 159 reviews