Crofton & Hall Ltd Reviews

Name: Crofton & Hall Ltd
Address: 34 Main Street Kirkby Lonsdale Cumbria, Kirkby Lonsdale
Rating: 4.64

4.6 Rating 180 Reviews

91 %

of reviewers recommend Crofton & Hall Ltd

4.6

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customerservice@croftonandhall.com

Location:

34 Main Street Kirkby Lonsdale Cumbria
Kirkby Lonsdale
LA62AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for the perfume to arrive. There are two weeks I got it and it has not be shipping. I need it for a present and it is a disaster! Definitely not my prefer web site for shopping.”

Helpful Report

Posted 3 years ago

“I’ve been trying to contact your customer service department for several days to request a different size in the coat but to no avail. Beautiful coat, but returning through Welligogs as terrible C&H service.”

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Posted 3 years ago

“The cap is just what I wanted. A good fit and stylish”

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Posted 3 years ago

“Have no complaints, very efficient in getting my mugs out to us, well packaged. Thank you”

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Posted 3 years ago

“You sent the wrong size and are absolutely impossible to get hold of so I can get the correct size as per my order. I have tried to call but your number does not work and have emailed several times.”

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Posted 3 years ago

“The wrong item was sent and the issue has still not been rectified!”

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Posted 3 years ago

“It took over 13 days for my boots to arrive. I chased and called 5 times and received no answer from either emails, calls or your chat room. Whilst Covid is an issue for most businesses there is no excuse for repeated failure to respond to customer questions or queries. I was a new customer to Croft and Hall and I will not use you again.”

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Posted 3 years ago

“I will be buying from you again”

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Posted 3 years ago

“I have still not received my Welligog Sloane boots despite being charged for them over a week ago. I have chased this direct with C&H who informed me that they come direct from the manufacturer but have yet to come back to me regarding when that will be. I have chased again today but not yet had a response. Meanwhile I’ve been asked twice to give a review for my order! Hoping to receive my boots soon but really could have done with them before the current batch of snow! Not impressed so far.”

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Posted 3 years ago

“I placed an order only to receive a refund a few days later as product was out of stock! Disappointing as item was for a gift.”

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Posted 3 years ago

“Love it superb quality would highly recommend”

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Posted 3 years ago

“Still waiting on a response re. a coat. I ordered a faux one was sent a real fur one. It was expensive and I’ve emailed several times.”

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Posted 3 years ago

“Really happy with my purchase, thank you!”

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Posted 3 years ago

“Thanks great”

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Posted 3 years ago

“Excellent service and shoes”

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Posted 3 years ago

“Absolutely delighted with my welligogs purchase especially with the 10% off, free delivery and arrived 3 days later considering it’s Christmas that is brilliant. Easily ordered very pleased indeed”

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Posted 3 years ago

“First time customer, haven't received my order, very disappointed!!! Won't be visiting this company again. 🙁”

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Posted 3 years ago

“I placed an order with Crofton & Hall, the money was taken from my account and I received an order confirmation. I was then advised of a delivery date which came and went so I contacted C&H to track the parcel, I was told that the order had been “fulfilled”. I then chased the order again 3 days later, again I was told that they would track the parcel and then update me later. I then received an email that evening advising that the order could no longer be fulfilled and I could expect a refund. I am absolutely disgusted in the service, taking over 6 days to advise the customer the product that they have been told is on the way is not even in stock. Will not use again.”

Helpful Report

Posted 3 years ago

“I think it would be useful to have a returns label with the goods. It was quite a process having to go into the website etc”

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Posted 3 years ago

“SUPER SERVICE,QUICK DELIVERY TIMES,HIGH QUALITY ITEMA AND EXCELLENT FOLLOW UP. GREAT TO SEE A GB COMPANY EXCEEDING BEYOND EXPECTATIONS. WELL DONE THAT MAN!”

Helpful Report

Posted 3 years ago

Crofton & Hall Ltd is rated 4.6 based on 180 reviews