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I have just started dealing this company since January this year. I am shocked by the very poor service it offers. What an incompetent organization - couldn't even change a name and contact information without numerous emails and calls to the customer services. They won't contact you even they said they will over the phone. They won't let you speak to the insolvency practitioner because it's not in the process. They send money to the wrong organization. It's just dreadful experience.