Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Craghoppers Reviews

2.0 Rating 28 Reviews

21 %

of reviewers recommend Craghoppers

Company Reviews

2.0

Based on 28 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Craghoppers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craghoppers 1 star review on 6th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your supposed “owner” of your Merrimack NH store was the rudest and most vulgar slob I’ve ever had the misfortune of dealing with, in any retail business. He knows nothing about customer service or the word “polite”. I heard him literally yelling at people the whole time I was in the store shopping. When I asked him about using the dressing room, his response was curt and rude.. THEN come time to pay for about $200 of merchandise, he watched me and my friend, like a hawk, while at the register. The young man behind the register had no clue how to bag items that could easily damage, safely. When I made a POLITE suggestion to place those items in between the clothing, this fat, dumpy dressed owner, had the audacity to YELL at me very loudly, to not talk to his employees that way. I was in no way impolite to this young man. I told him not to talk to customers in his tone, and this jerk not only kicked me out, would not let me purchase th e items, he continued to yell, curse, and name calling at me the whole time, when I left. This man dressed in a T-shirt and jeans, claims to own this store, clearly a franchise. Graghopper CEOs need to TRAIN their franchise owners CUSTOMER SERVICE and how to be POLITE and PROFESSIONAL, and learn how to DRESS appropriately for a public business! You lost $200+, and will NEVER get my business. This guy has serious personality disorders, and doesn’t belong in retail! My friend was also mortified at how he was yelling at me. Even an employee told him not to talk like that. What kind of business are you people running??? Buyers beware, this man is a slob, loud, and crude! This experience is NOT WORTH the discounts! Looking at all these other reviews, it’s obvious that Craghopper holds NO value in Customer Service. They just lost my business forever.”

Posted 4 months ago

“Will not be shopping at this store. Had an unpleasant experience with an employee at the Merrimack NH outlet- he was rude. Please train your employees on how to be professional and have some tact when speaking with customers.”

Posted 7 months ago

“ordered 2 pairs of trousers - tracking information showed that after 3 weeks they were delivered and signed for - BUT I did not receive or sign for anything . Customer service useless - no evidence from them of delivery or of signature - said they would send again but then nothing heard at all.”

Posted 7 months ago

“Ordered an item for next day delivery but Craghoppers took too long to dispatch so the courier didn’t receive on time - don’t offer a service you can’t deliver on!”

Posted 8 months ago

“Everything went wrong no communication never received my order. Then my card was scammed for £25,400 which was not successful. Please do not use this company.”

Posted 9 months ago

“Very bad company! Never order here! Did purchase 4 items for 132 Euro's they deducted 162 Euro's....excuses VAT and exchange rate. Nowhere mentioned and not on order confimation which was in Euro's. Ordered 4 pieces of clothing received 1 fake wallet with value of 5$ acc to the papers. Received it after paying 7+ Euro's import tax! Did complain, received appologizes and info that items were no longer on stock. Still available on webshop also in sizes ordered..... Did receive proposal of 50% refund and could keep the fake wallet of 5$.....WTF???? Did not accept but was already acceptional according customer service. No refund received yet.”

Posted 1 year ago

“I cannot return articles. ReBound cannot find my order although all details are correct and customer service does not reply to any attempt to contact them. Will never buy from them again.”

Posted 1 year ago

“Craghoppers sends me promo codes they won’t honor or return my emails. Horrible company.,”

Posted 1 year ago

“They have the worst customer service. They waited almost 2 weeks to let me know they were canceling my order and that was only because I contacted them. Theyvsaid they were out of stock, but they immediately said that I could reorder them because they were now back in stock somehow. They offered me a 20% discount for my inconvenience which meant that I could order them again 2 weeks late for the same price, because I had used a 20% promo code when I originally ordered them. Also I found out that if you want a quick respone from them you need to post negative reviews, otherwise they will make you wait 3 days for a response.”

Posted 1 year ago

“Bought a dynamic 12000 jacket of theirs on clearance at sun and ski (discounted by 130 dollars to 70 bucks). For the price I paid at checkout its a high quality jacket, and the warranty on it also made it a worthwhile buy. My only complaint is the designers made the pockets way too high up. I usually rest my hands in the pockets of my jacket on cold days for warmth, this design prevents me from doing that. Otherwise the material seems very sturdy yet flexible, and I think the fit is fantastic.”

Posted 1 year ago

“Cancelled my whole order as apparently the price of one of the items was incorrect on their website. They then held onto my money (£120) for a full 10 days. No response to emails, and no phone number available on their website. Totally unacceptable, either honour the order to keep a regular customer happy, or refund more promptly. Will not be buying from craghoppers or your other brands (dare2b, regatta) again.”

Posted 1 year ago

“DO NOT ORDER ONLINE! They use EVRI for delivery, it’s very likely your item will be lost in the post and then craghoppers will not be interested in sorting it out.It’s a scam delivery company that will steal the product, you can then only chase craghoppers who are just not interested. Very disappointed that my wife’s Xmas present is being worn by an EVRI employee somewhere. My first and last order. You can’t call the company!”

Posted 1 year ago

“If something is wrong with your order you are left without possibility to contact them. Any form of communication on their website doesn't work”

Posted 1 year ago

“Have not received order or any updated email etc, phone no on site is invalid”

Posted 1 year ago

“If I could review the company with zero stars I would. Worst Customer Service in my 62 years on the planet. NO Communication. None. I saw the jacket while traveling at an REI and it looked OK. When I returned home I ordered one online from Craghoppers. Still no jacket. Still, no tracking as promised in the order receipt. No phone contact is listed anywhere. You must email or snail mail. No emails have been returned. None.”

Posted 1 year ago

“I ordered a size 10 in all items and the site converted to a size 14. I contacted customer service immediately, way before shipping, and was told I would need to wait and return the items. Very frustrating and inconvenient.”

Posted 1 year ago

“Absolutely shocking customer service. Don't expect emails back from any support messages you send them and also you can't even phone them. Money wasted!!”

Posted 2 years ago

“Have ordered a Bishorn mens Parka . We have had a problem with the main zip not engaging properly. We returned it and ordered a second parka and this was exactly the same. We are very disappointed as we love the jacket but cannot get the zip to work. Looks as though we will have to return the second one.r”

Posted 2 years ago

“Recieved a secondhand pair of trousers that looked used, had a smell of deoderant and contained a used handerchief in the left side pocket. Returned, refunded and apology recieve. No doubt someone else will get them. You'll never know whether someone else's legs have ben in your (new?) Craghoppers trousers. .”

Craghoppers 1 star review on 6th February 2022

Posted 2 years ago

“This company may make good clothing but the mail order service is shocking they don’t always have the product they take the money for then send the wrong stuff having put the wrong labels on the clothes then take so long to process order and refunds everything takes seven days to do anything better to buy anything from Amazon At least they can deliver the next day not over a week from you ordering with them and you can’t have a phone conversation with anyone clearly they don’t care about there customers if you like there clothes then do your self a favor buy in store as online shopping is to stressful or buy a month before you need it”

Posted 2 years ago

«
1
2
»

Craghoppers is rated 2.0 based on 28 reviews