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Craft Gin Club Reviews

4.8 Rating 6,346 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,346 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was originally happy with Craft Gin Club. When I was given a voucher for free boxes I was sent 2 of the same boxes but they luckily stopped one. In June 2023 I was charged despite trying to cancel the subscription they sent and charged for the box anyway. In September 2023 the same thing happened and I told them to cancel the order, refund and the cancel the subscription. They said they could not cancel the order despite having done so in the past. Completed the cancellation survey and assumed that was it. Today I have been charged £45 yet again despite serval requests to cancel the subscriptions which were acknowledged. Do not sign up!!”

Posted 1 month ago

Hi, I'm so sorry to lean about your experience with us. We've dropped you an email so please do keep an eye out. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“I love receiving the box get really excited when opening it ,”lots of lovely surprises. Great magazine.”

Posted 1 month ago

“I love the surprises in the gin box each time and the way it gives you everything you need for a g&t, cocktail and snacks to keep you going. It’s so interesting to read the stories behind the gins and to learn more about the other products. I would never get to try such a variety of different gins if it wasn’t for the club.”

Posted 1 month ago

“March Box was very disappointing -and very poor value”

Posted 1 month ago

“I really look forward to the decorated gin box arriving on my doorstep and the surprises hiding within! I’ve been introduced to some new gins that have become firm favourites. The flexible plans are real bonus as I can choose how often I wish to receive a box. It’s my little indulgence!”

Posted 1 month ago

“I used to love the excitement of opening a gin box. I feel there should be the ability to tailor the tastes more, and whilst I appreciate the idea is to try new gins and products, there are flavours each of us dislike and it would be great if we could state what we'd not like to receive. A recent Customer Services response was extremely disappointing and borderline rude, with no consideration of the cost of living crisis being experienced currently by so many. Significantly different to previous responses received, when you were able to talk to a representative, not being able to speak to someone and the delay in receiving a response to resolve for days is frankly not good enough. I no longer consider the boxes value for money. The snacks seem quite similar each time or very unusually paired to the gin and mixers, however some have been great. The rewards are pointless as you still have to spend a small fortune in order to receive a reward when trying to redeem. Delivery for me to date has always been through Royal mail - no issue with this, but understanding this is changing to Evri has seriously put me off as I've had parcels lost by this courier in the past and there always seems to be a longer wait via this method of delivery”

Posted 1 month ago

“Gin club is great fun. You never know what to expect but never disappointed”

Posted 1 month ago

“Love my craft gin boxes it’s like Christmas when they come with surprises to try things I have never seen”

Posted 1 month ago

“I've enjoyed every box I've received and they are always new gins to me which is lovely. Love seeing what goodies are included and trying the cocktail of the month. Thank you all”

Posted 1 month ago

“Box was full of lovely surprises and a gin which I'm looking forward to trying”

Posted 1 month ago

“I love craft gin club, best club I have ever joined! I have enjoyed all the gins and treats that come in the monthly boxes. The boxes arrived on time anare very well packed. I have never had to return anything.”

Posted 1 month ago

“Good value for money and I cannot wait till try all the others”

Posted 1 month ago

“Amazing amount of stuff for the money you pay”

Posted 1 month ago

“Fantastic company, I haven’t had a single complaint in all the years I’ve been a subscriber.”

Posted 1 month ago

“Customer service above and beyond”

Posted 1 month ago

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Posted 1 month ago

“Value for money is extremely poor these days. Rewards system is terrible. I've got 4,000 points that I can't use as I'm not spending £100 on top of what I'm already paying for the box and you can't combine the free items would your subscription box. They offer no pause option online. I forgot to cancel one box and emailed them immediately and they refused to honour it despite explaining I was in financial difficulty at the time. This really isn't a great subscription management experience. Other subscriptions offer much better control, flexibility and rewards systems. Think I'm about done so will be definitely pausing, maybe cancelling if it doesn't look like the flexibility, value or rewards improves.”

Posted 1 month ago

Hi Amy, We're sorry to hear you missed the deadline for the upcoming box. As always, we never want you to be stuck with a box you don't want. We give you 30 days to return the box for a full refund. If you drop an email to our memberships team at members@craftginclub.co.uk, we'll be happy to send you the guide on how to do this. We also offer the option to pause your membership, you can also do this via email! Kind regards Yasmine Customer Service Team Leader

Posted 1 month ago

“An expensive way to buy a bottle of gin and snacks that cannot be eaten due to allergies. Would be much better if customers could choose their own extras”

Posted 2 months ago

“Always a nice surprise receiving my box. The gins are different and it's nice to have something made specially for club members. The snacks are a lovely addition and we have found some firm favourite mixers, cocktails and snacks as a result of the gin club memberahip. The magazine is also interesting for real gin enthusiasts. I think the price is reasonable for what you get in the box and the notifications that your subscription has been taken and the postage is helpful.”

Posted 2 months ago

“Great hand selected craft gins from independent distilleries accompanied by tasty snacks. Great to keep for yourself or as a gift”

Posted 2 months ago

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Craft Gin Club is rated 4.8 based on 6,346 reviews