“I have been very satisfied with my dealings with Richard re my Stressless chair.
Also Chris who gave me a good price.
Looking forward to receiving my chair.s”
“Bad workmanship furniture of poor quality not worth the money. spoke to store director Paul all I can say that he was not willing to help because he can’t see beyond the warranty period and that the wear and tear would have occurred to all 6 chairs and not just the 2 chairs in question here where there is a fault in the material or the way those chairs have been sprayed to preserve the faux leather and it’s leather has frayed and started bubbling up!
Store manager and director want me to part with money to purchase more goods or pay to get them repaired! So I’ve had the chairs and dining table for 5 years now and kept in very condition. For 2 out of 5 years have remained in covid 19 so had no visitors and as I live alone I have not had many visitors since after covid.
All they are concerned about is the furniture is no longer under warranty so not their concern and not willing to help and the tone used by the director was appealing and arrogant! 👎🏽 BAD CUSTOMER SERVICE!!!
Appalled by those who run Christopher Pratts in Leeds”
“Great choice, so much better than DFS, Loaf, SCS, Habitat etc, so much choice. Fama collection is amazing. Wonderful staff. Can't wait for my furniture to arrive in the summer. I would definitely recommend them.”
“Today we visited Christopher Pratt's with a view to buying a bed, mattress and Headboard.
We we were faced with a huge choice and were relieved when a member of your staff, David Tolchard came to our rescue.
He was very professional, welcoming and put us at our ease, looking after us very well.
We were therefore able to make our choice and left the store having had a good experience.
Thank you David, a credit to your Company.
Richard and Susan Burmnett”
“I visited Christopher Pratts Leeds on the 14th of April 2021.
I bought a bed, and was assisted by Lynn.
She was exceptionally knowledgeable, patient, and professional.
My family, right back to Grandparents have been using Pratts.
I will certainly continue to frequent the store. I have also recommended that if my friends need a new bed, to visit Lynn in the bed department, where they will get wonderful service.”
“Spent nearly £7,000 on furniture from them just over 4 years ago, the door on one item broke and I returned it to them months ago to get a replacement (for which I expect to pay) but now they are not replying to my e-mails, and I'm still waiting. One other item needed repair under guarantee several times and they have said they will not accept any more repairs.”
