Cover Direct Reviews

Name: Cover Direct
Address: St Andrews House 4400 Parkway, Fareham
Rating: 4.75

4.8 Rating 902 Reviews

96 %

of reviewers recommend Cover Direct

Company Reviews

Metrics

Info

4.8

Based on 902 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Cover Direct:

Cover Direct offers a fully online solution for life insurance taking away the need to ever speak to someone on the telephone

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Cover Direct 5 star review on 14th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No health issues in my life. Zero. Have had their critical illness added to my policy. I recently found out I have cancer and they denied my claim. For no reason other then I went to a hospital 9 months prior for tingling in my feet. Apparently skin cancer doesn’t allow me to make a claim. I was told it wasn’t any cancer specific. And now it is. I don’t recommend this insurance agency. I had to do all the work getting the health records as they said they couldn’t reach my doctor Which is BS. Great when they take your money each month. But try to collect your benefits and you’ll see how they turn on you. Good luck”

Helpful Report

“Lied to from beginning. Did not tell us premiums go up every year. Cover direct messed up and now blaming us never recommend this company to anyone”

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“I have Not took life insurance with you”

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“I wish to cancel my policy that started yesterday 04/07/22”

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“They asked so many medical questions and when I informed them that I had mild emphysema they flat out told me that they could not cover me and told me to have a great day. Wow”

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“Can you be more precise with the policy I supposed to have taken out with you, like your proper title or company ?”

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“Who was the policy with ??”

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“Had a call from cover team direct, advising me they wanted to reduce my electrical policy that I have no record of taking out, asking me for my CVV code on my bank card, when I refused to give him this information as I have no contract of the policy he was talking about and asked him to send documation before I gave him this information, I was met with a very aggressive man telling me about his hourly pay rate which means nothing to me, what am I concerned about is the fraud factor which is involved with handing over my CVV code. I find this extremely poor customer service and this needs to be addressed ASAP.”

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“Leave me alone and do not continue with this harassment I do not want insurance with you”

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“This company has hard sell policy. Stop taking money out of the elderly s accounts for a full Years payments pretending you have their bank details. Rude and disgusting behaviour on vulnerable elderly people !”

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“I am still waiting for a reply to my email to Cover Direct”

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“Temitayo93”

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“Hope that you don't need to ask a question because they don't get back to you”

Helpful Report

Hi Marilyn, I'm sorry to hear that you haven't had a response yet. I can assure you we take the interests of our customers seriously, and one of our team will be in touch. Thanks, Cover Direct

Cover Direct is rated 4.8 based on 902 reviews