Courier Expert - Delivery Reviews

Name: Courier Expert - Delivery
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.84

4.8 Rating 2,280 Reviews

98 %

of reviewers recommend Courier Expert - Delivery

Company Reviews

Metrics

Info

4.8

Based on 2,280 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Courier Expert - Delivery:

For a fast courier service and dedicated courier vans, you can trust Courier Expert’s same day courier delivery service to collect & deliver your goods quickly and securely anywhere in the UK. Our comprehensive range of vans, ensure we can move anything from documents to pallets within the UK, quickly and efficiently.

Visit Website

Phone:

0871 474 5885

Email:

deliveryfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

Courier Expert - Delivery 5 star review on 6th August 2023

Anonymous

Courier Expert - Delivery 5 star review on 11th July 2021

David Mars

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving notification via email that the driver would be here in fifteen minutes, he proceeded to take at least another hour.”

Helpful Report

Posted 8 years ago

“I arranged for a delivery collection at 7am, driver did not arrive until 8am. I asked the driver for an explanation and he thought he was scheduled to collect at 9am. The out of hours contact, however, were helpful, but my parcel arrived later than I had scheduled which was a shame.”

Helpful Report

Posted 9 years ago

“The admin staff is very lovely and effective, but the delivery is really disappointing. The delivery was ordered at 2:45 and the driver only appeared at 5:20- at which time I should have already left to the post office. The driver could not find the correct address.”

Helpful Report

Posted 9 years ago

“Courier Expert were very efficient and handled the enquiry well although I think it would be better if the firm didn't make a charge for the call. The quotation was promptly supplied and it was the cheapest of the three received by a significant amount. After acceptance, arranging for the delivery was very straightforward and the courier arrived exactly when he was due. The company provided email updates of collection which was excellent. Unfortunately, the delivery was late due in part to a motorway accident. However, the courier's satnav took him to the wrong destination. If this hadn't happened, then the delivery would have arrived in the nick of time. The delivery postcode shown on the Courier Express acknowledgement was correct and when checked on Google Earth, correlated almost exactly with the delivery destination.”

Helpful Report

Posted 9 years ago

“Although the staff were very friendly and helpful, our customer was 3 hours late in receiving the their delivery as the driver put the incorrect postcode into his sat nav!! This was a huge inconvenience to us as we were not updated and my director had to take the boxes home with him and wait for hours until they collected! We would appreciate some kind of refund for the hassle!”

Helpful Report

Posted 9 years ago

“Initial phonecall fantastic, very efficent. Unfortunately the collection failed as our supplier had closed by the time the courier arrived - who was outside the 90 minutes specified. I spoke to Tamara about it the following working day, and she agreed to re-action the delivery that day which was fine. We obviously let our customer down, so I asked for a credit. Tamara's manager tried to counteract that by saying that there should be a cancellation, but she would speak to Mo, who was on duty that Friday evening, and they would get back to me after that. Nothing more heard, so I assume I was right and they were wrong. Pity they didn't admit it, and I would then have given them Very Good service tick!”

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Posted 9 years ago

“He was late. Also very expensive”

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Posted 9 years ago

Hi Alistair, Sorry you are disappointed with the service. The Job was booked at 15:30 and we quote up to 90 minutes for collection, and then it's a 25 minute journey (according to Google maps) through central London. So really we should have delivered by 17.30. Unfortunately on this occasion the driver delivered at 17.56, however the traffic is particularly difficult at this time of the day, but we will certainly make sure the driver does the absolutely best, should you decide to use our service again.

Posted 9 years ago

“The best thing about the service was the lady on the phone taking the booking. We were assured the driver would be to us by 1pm latest and delivery made by 3pm. This was time significant as some fitters were waiting to put the sign up. The driver eventually got to us at 2pm. Then spent almost 4 hours before the item was delivered to the destination 70 miles away.”

Helpful Report

Posted 9 years ago

Courier Expert - Delivery is rated 4.8 based on 2,280 reviews