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Cordners Reviews

4.8 Rating 2,192 Reviews

96 %

of reviewers recommend Cordners

Company Reviews

Product Reviews

4.8

Based on 2,192 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cordners:

Cordners.co.uk spawns from one of the biggest family owned independent shoe stores in Northern Ireland, Cordners. With over 25 years experience in shoe retail with stores located in Newtownards and Ballymoney, Cordners are praised for the ability to source industry leading brands which have been carefully chosen for their quality, comfort and value for money.

Visit Website

Phone:

028 27663265

Email:

david@cordners.co.uk

Location:

8-10 Main Street
Ballymoney
BT53 6AL

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Cordners 5 star review on 7th March 2024

Cordners 5 star review on 2nd March 2024

Cordners 5 star review on 24th February 2024

Cordners 5 star review on 8th February 2024

Cordners 5 star review on 8th February 2024

Cordners 5 star review on 8th February 2024

Cordners 5 star review on 4th February 2024

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns label nor paid for after paying delivery.”

“Not great I ordered two pairs, paid for two pairs, you picked two pairs yet I received one pair 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️”

Hi Daniel We’re sorry to hear your disappointment with your experience shopping with us and we welcome your feedback. After speaking with my colleague I can see that this has now been rosolved and you should receive the second part to your order very soon. Kind regards Cordners Customer Service Team

“Purchased a pair of boots and payment taken . Within 24 hours received an e mail telling me that item was ' out of stock ' and I would be refunded . Waiting for the refund which hopefully will come through promptly . Cannot see in this day with a proper IT system that an order can be accepted , payment taken and then be told item ' out of stock ' . Just very frustrating .”

Hi Hugh We’re sorry to hear your disappointment of your order being cancelled and we welcome your feedback. Our stock availability is regularly refreshed to show the most up-to-date information and we try our best to maintain 100% accuracy but there are rare occasions, during our busiest periods, where we experience a stock level error. We would like to sincerely apologise for this inconvenience. Cordners Customer Service Team

“I have received an order that belongs to someone else and have not yet received a reply to my email. I have received a pair of silver shoes instead of navy boots”

“No indication of whether it was adult or child sizing. Waste of money”

I sincerely apologise for the inconvenience caused by our oversight in not clearly labeling the shoes as adult-sized. This was an unfortunate mistake on our part, and we deeply regret any frustration or inconvenience this may have caused. Your feeback is invaluable, and we will take steps to ensure such errors do not recur in the future. Kind regards, Cordners

“In answer to your request to take down my negative review of Cordners of Portadown I would like to make clear that it has only been with the Portadown store that I have had issues,thank you John Corrigan”

Thank you for your review, but the service you have received was not with Cordners Newtownards & Ballymoney. We are not connected to Cordners of Portadown. Kind regards, Cordners Online Department (Netwownards & Ballymoney)

“Unfortunately my experience has not been good with Cordners of Portadown . I bought shoes yesterday and when I got home I realised I had already bought the same make and style of shoe . I immediately tried phoning the shop to explain but when the call was answered I could hear ladies voices but I wasn’t spoken to and the receiver was put down .I phoned back 5 times and no one answered.I drove to the shop this morning and was directed to a manageress who I can only describe as having the personality of a slug.I was told that they do not give refunds and would be given a credit note. This credit note cannot be used against future sales items but yesterday my money could be . I questioned their policy and was handed a leaflet from beside the till which had nothing to do with the issue,but would lead me to believe that the shop is experienced in this type of complaint.When I explained to the manageress that the leaflet was irrelevant to my issue she pretended not to be able to read it because she had no glasses .I know she can write because she wrote her name on the leaflet but I’m not sure if she can read .Because of my experience I will not shop in any of Cordners stores in the future. Regards John Corrigan”

Thank you for your review, but the service you have received wasn't with Cordners Newtownards & Ballymoney. We are not connected to Cordners of Portadown. Kind regards, Cordners Online Department (Netwownards & Ballymoney)

“I still haven’t received my shoes”

“My wife bought shoes as a gift for someone. From the portadown shop. The assistant told her she could bring them back if they weren't suitable (my wife took that as eligible for a refund). I brought them back and was refused a refund. I was FORCED to take a credit note AND TO ADD MORE INSULT TO A CUSTOMER, it stated on the credit note "CANNOT BE USED AGAINST SALE ITEM'S "????? I am currently checking with trading standards as I don't think this is legal practice. But, we won't ever be using this shop again.”

Thank you for your review but the photo of the credit note you have attached does not belong to Cordners Newtownards & Ballymoney. We are not connected to Cordners of Portadown.

“Bought navy dye to dye a new bag navy and the bag turned brown Terrible product , would never use it again Ruined a new Michael kors bag, not through lack of experience as I have dyed bags before but used angelos dye , not this poor product 0/5”

“Poor delivery from Royal Mail paid for next day delivery ordered on Monday received the item on Saturday afternoon. In all fairness you did refund me the difference in postage but that wasn’t enough when you have your five year old daughter asking where her new school shoes are every day.”

“Had to return sandals As they were to big. As having paid for delivery thought it would be free returns, but no. So niall I paid £9 to try a pair of shoes on. I did challenge Cordners to no avail. Needl6 to say I will not be ordering from them again.”

“Wrong size arrived so wasn't impressed”

“Still have not received my order and apparently it shipped 10 days ago”

Hi Joanne, Thank you for your order at Cordners. You placed your order on the 8th June and requested Click & Collect from your local store. We emailed you at 10:38am the same day to say your order was ready to collect. We have also tried contacting you via the phone and got your voicemail. If you have any queries with regards to an order the best practice is to contact our customer service team on 028 2766 3265 or at online@cordners.co.uk and they will be able to give you immediate assistance. I hope this helps 🙂

“I never received my parcel”

“Would not order again. Paid €6.95 for delivery and €9.00 to return shoes that were not true to size.”

“Absolutely awful customer service. I ordered a pair of trainers and was sent an ex display pair - one of the shoes was very clearly worn and had was filthy with makeup. I messaged Cordners minutes after taking delivery of my order and 2 weeks later, I am still waiting on a reply. I returned the shoes in store myself and the girl at the till had obviously read my message as before she had even asked why I was in, she said 'they are out of stock'. I have since received a refund and purchased the same shoes - a brand new pair - elsewhere. Absolutely shocking service.”

“I ordered online arrived to collect and they had left over wrong colour trainer and had not got the ones o ordered. And really couldn’t have cared less.”

“I have not received my goods”

Hi Claire, You placed your order on Saturday 3rd July and we emailed on Monday 5th to say it was ready for collection as you selected the Store Collection delivery option. For any queries with your order please feel free to contact us via the normal customer service platforms like the Help Widget on our website, by Email or by Telephone which are all specified on our website and in your order confirmation and shipment emails. I hope this helps.

“I bought a pair of shoes on the Thursday and unfortunately had to return them as they hurt my bunion . I returned them on the Saturday to the shop in Newtownards and was told I could only get a credit note which I feel is wrong. So I would advise the staff when selling the shoes to state on return a credit note only will be issued and not your money back. Not happy would not buy there again.”

Hi Roberta, thank you for your in-store purchase at Cordners and I'm sorry to hear you had an unsatisfactory shopping experience with us. We like most independent retailers only offer an exchange or credit note for any returns within 14 days of purchase and this is clearly documented at the till where you paid for your shoes and on the bottom of your receipt.

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Cordners is rated 4.8 based on 2,192 reviews