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Cooleasy.co.uk Reviews

4.7 Rating 260 Reviews

92 %

of reviewers recommend Cooleasy.co.uk

Company Reviews

Product Reviews

4.7

Based on 260 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7, Kenfig Industrial Estate Margam, Port Talbot
Margam
SA13 2PE

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Cooleasy.co.uk 5 star review on 13th August 2020

Cooleasy.co.uk 1 star review on 29th July 2018

Cooleasy.co.uk 2 star review on 6th July 2018

Cooleasy.co.uk 2 star review on 6th July 2018

Cooleasy.co.uk 5 star review on 5th June 2018

Cooleasy.co.uk 5 star review on 5th June 2018

Cooleasy.co.uk 5 star review on 5th June 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neil and Brian dealt with an appalling situation caused by their courier DpD in a calm and understanding way and in the end arranged for a different courier to deliver the missing/damaged box. Had the delivery happened as it should have then it would have been an excellent service. The product is great so far and the service would have been spot on. They were definitely let down by DpD.”

Posted 5 years ago

“5 star service from cooleasy. very helpful on the phone I would recommend the company and already have to a friend.”

Posted 5 years ago

“Easy purchase, easy contact and quick delivery”

Posted 5 years ago

“I received my unit in the boxes sealed and when came out bottom part bent and scratched, unit is not fully installed yet.”

Cooleasy.co.uk 2 star review on 6th July 2018

Cooleasy.co.uk 2 star review on 6th July 2018

Posted 5 years ago

Dear Customer As per my email to you this is clearly installation damage. I can tell you the bending of the unit is a bad fitting of the bracket, and im guessing the damage is where the installer placed the unit on a surface, as where the damage has occurred this is covers in 40mm polystyrene in the box. thank you

Posted 5 years ago

“I was very happy with the communication i received from your sales via email and they were a great help in me buying a unit suited for my needs. But.... I damaged one of the pipes and had to source a replacement from you at £67. Then i note n my original invoice the one supplied (longer than the replacement) was on £24. I feel i was some what ripped off for the replacement. I did email a comment regarding this issue and of course there was no response.”

Posted 5 years ago

Hi Ken the cost of the pipes on the original invoice is not a true indication of the price it is purley there as an item to pick (you will notice our website shows an all inclusive price for all the parts) as you can imagine everyone in the UK is emailing us looking for air conditioning any we are trying our best to reply to every email and phone call. I can assure you we have not ripped anyone off however if you still feel that way we are more than happy to refund you the full price should you wish to return the new pipes thanks Neil

Posted 5 years ago

“I spoke to a lovely man who helped me decide which air-conditioner unit to buy - he was very knowledgeable and did not try to make me buy something that was too big for my needs.”

Posted 5 years ago

“Yeah, really pleased with my experience with Cooleasy, very professional & extremely helpful & knowledgeable 5 out of 5.”

Posted 5 years ago

“Would give 5 stars but had to return unit .faut with unit on opening package”

Posted 5 years ago

“Service was excellent...got a machine that I can use with ease. Very pleased I'll certainly return to Cooleasy should I need another machine.”

Posted 5 years ago

“I placed the order in good time and was promised delivery the next day, it didn't happen, I then received an email the following morning to apologise for the delivery a day late that didn't happen?? then when finally delivered 1 of the 4 packages was missing... grrr! another day passes..!! received the following morning.. not a happy chap. to be fair the guys at Cooleasy were very helpful, which is more than I can say for DPD that attempted to make the delivery...DPD, get your act together.... disgusting service.”

Posted 5 years ago

“First review I've ever written, the customer service was just fantastic, they are so helpful any really know what they are talking about. I wouldn't buy from anywhere else now. The products are great and at a reasonable price. I can't recommend them enough!”

Posted 5 years ago

“Fantastic product and the best after sales and technical advice I have ever received a big thanks to Neil for picking up the phone to me every 5 minutes picking his brain for technical information I would definitely be using and recommending cooleasy thanks again Tony adplumbing”

Cooleasy.co.uk 5 star review on 5th June 2018

Cooleasy.co.uk 5 star review on 5th June 2018

Cooleasy.co.uk 5 star review on 5th June 2018

Posted 5 years ago

“Phoned for tech help. very helpful and gave me confidence to order. order arrived as promised and was fitted without problems.”

Posted 5 years ago

“Over the moon with the service over the moon with the aircon”

Posted 5 years ago

“Ordered an air conditioning unit and arrived very quickly. Also, they were the best price i could find on the internet.”

Posted 5 years ago

“Delivered on their promise and the units arrived next day.”

Posted 5 years ago

“Great team, excellent ongoing advice from Brian. Excellent prices. Superb communication. Quick delivery. Very good experience.”

Posted 5 years ago

“One of the best companies we have used recently and we would use them time and again the service and help is exellent”

Posted 5 years ago

“Best customer service ever- they aren't just selling boxes, these guys really know what they are talking about. Will definitely be buying from them again (and again...). Highly recommended. Thanks.”

Posted 5 years ago

“Great customer service. Great product.”

Posted 6 years ago

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Cooleasy.co.uk is rated 4.7 based on 260 reviews