Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.29

“User friendly”

Posted 6 months ago

Thank you so much for giving CoolCare a 5 star rating, Sandunika! We're delighted you're pleased with our service Regards The CoolCare Team

Posted 6 months ago

“So easy I wish I'd done this in the past”

Helpful Report

Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our software and service at CoolCare and we are delighted that you are happy with both. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“As the CEO of a small care home group, I'm always looking for ways to streamline our administrative processes and save valuable time. The interface is clean and intuitive, making it easy for staff to pick up. Some key areas where Coolcare has helped us include occupancy management, rostering and payroll. Their occupancy dashboard gives a real-time view of vacancies and enquiries in progress. The scheduling tool allows managers to easily create and adjust staff rotas and Coolcare's payroll features integrate with accounts, saving hours each month. Resident records and finance ledgers are now fully digital too, reducing errors and paperwork. Staff are happier not having to juggle paper forms. Their UK-based support is responsive to any questions. Overall we've found the software incredibly useful to use while streamlining our operations. I'd highly recommend Coolcare to any care home provider looking to streamline administrative processes and save valuable time.”

Helpful Report

Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are delighted with the software and service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Excellent system - takes some getting used to”

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Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. Please contact our support team should you need help with anything as they will be delighted to help. With best wishes from, The CoolCare Team

Posted 7 months ago

“Contacted Cool Care Support to go through some issues I was facing, Sarah was extremely helpful and managed to sort my issues promptly, I even got a call back:)”

Helpful Report

Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“The assistance I received was great.”

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Posted 8 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Great service today, problem solved very quickly and clearly explained. Thanks.”

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Posted 9 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 8 months ago

“Clear & concise instructions to resolve an issue , thank you for your patience and work”

Helpful Report

Posted 9 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy your query was resolved to your satisfaction. With best wishes from, The CoolCare Team

Posted 9 months ago

“Good communication and support. Open to suggestions”

Helpful Report

Posted 9 months ago

Thank you for your wonderful review! We really appreciate taking the time to share your feedback regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we will pass your feedback on to the Support team. With best wishes from, The CoolCare Team

Posted 9 months ago

“Does exactly what it says on the tin”

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Posted 10 months ago

“I have been helping out with the financial side of one of our sister homes and particularly getting their system ready for invoicing. Ben helped me clear previous invoicing going back to September 2023 to launch their system for an invoice run on 20/03/2023. The advice and support that was given to get the care home ready for this position is down to Ben's knowledge and patience in dealing with the systematic approach. This knowledge and application could only have been available through the support team, as the user manuals available do not provide the user with the level of detail needed.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better and we will pass your feedback on to Ben and the rest of the Support team. With best wishes from, The CoolCare Team

Posted 1 year ago

“Coolcare is very easy to use system which is great for staff and management. It makes Rotas easier to manage, along with holidays, sickness and other absences. The residents side of it is equally as easy to use and manage. I love that I can use Coolcare on the go from anywhere.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Sarah was very helpful and very friendly on the phone”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Sarah and the team. CoolCare is on a mission to deliver a superb customer experience and your comments are gratefully received. With best wishes from, The CoolCare Team

Posted 1 year ago

“I have always found CoolCare to be very useful. l have also found when there is an issue it is dealt with swiftly by the support team.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“We decided to go with Coolcare V4 after using a manual process for the payroll. It turned out be a great decision, as we have found our time spent on processing payroll has more than halved. Most importantly the software is very user friendly, the training is comprehensive and if you have any issues then the support team are great at answering any queries/questions. Entering the rotas is quick and easy. Overall we have been very happy with coolcare4 and would highly recommend it for those looking to move away from a manual system or even though wishing to upgrade there current software.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate you finding the time to share your thoughts on our service at CoolCare for others to read. We're so pleased you are happy with your decision to move to CoolCare and the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Thank you for your help and prompt action.”

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Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us.

Posted 1 year ago

“I have used CoolCare for approximately 12 years, I find it easy to use and it allows us to record all staff and resident information in one place.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

“Problem was solved as quickly as was possible”

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Posted 1 year ago

We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team directly, and thank you very much for your feedback

Posted 1 year ago

“Been using Coolcare Software for many years having initially started with CoolCare 3 and now moving to CoolCare 4. It is a great tool for managing Staff and Residents and the reports we can get and information at our fingertips is invaluable in a busy Care Home Group Always on hand is we have any issues and quick to sort out any issues”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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