Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.29

“Always very helpful and efficient.”

Posted 4 months ago

Thank you so much for your 5 star rating, Karen! We are glad that you have found our service to be helpful and efficient. We do appreciate your support - it means a lot to us. Regards from The CoolCare team

Posted 4 months ago

“Excellent service thank you Sarah Saddington very much”

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Posted 4 months ago

Thank you so much for your 5 star rating of CoolCare. We strive for excellent service here, so we're very glad that you were pleased . Thank you from the CoolCare team

Posted 4 months ago

“Very friendly & supporting team,”

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Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

“Easy to use system, ensures all data in one place. Reports are user friendly”

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Posted 4 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 months ago

“Coolcare was very prompt with my issue and sorted it quickly. It was also nice to know who i was speaking to.”

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Posted 5 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 5 months ago

“Excellent service”

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Posted 6 months ago

Thank you for your review!

Posted 6 months ago

“Very helpful but unfortunately still couldn't rectify.”

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Posted 6 months ago

Thank you for your review!

Posted 6 months ago

“CoolCare Support Team are always helpful and ready to assist with enquiries and potential issues. Thank you.”

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Posted 6 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 6 months ago

“User friendly”

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Posted 6 months ago

Thank you so much for giving CoolCare a 5 star rating, Sandunika! We're delighted you're pleased with our service Regards The CoolCare Team

Posted 6 months ago

“I have always having challenges to assess my cool care. I struggle to know what's going on on it.”

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Posted 6 months ago

“So easy I wish I'd done this in the past”

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Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our software and service at CoolCare and we are delighted that you are happy with both. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“As the CEO of a small care home group, I'm always looking for ways to streamline our administrative processes and save valuable time. The interface is clean and intuitive, making it easy for staff to pick up. Some key areas where Coolcare has helped us include occupancy management, rostering and payroll. Their occupancy dashboard gives a real-time view of vacancies and enquiries in progress. The scheduling tool allows managers to easily create and adjust staff rotas and Coolcare's payroll features integrate with accounts, saving hours each month. Resident records and finance ledgers are now fully digital too, reducing errors and paperwork. Staff are happier not having to juggle paper forms. Their UK-based support is responsive to any questions. Overall we've found the software incredibly useful to use while streamlining our operations. I'd highly recommend Coolcare to any care home provider looking to streamline administrative processes and save valuable time.”

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Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are delighted with the software and service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Excellent system - takes some getting used to”

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Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. Please contact our support team should you need help with anything as they will be delighted to help. With best wishes from, The CoolCare Team

Posted 7 months ago

“Contacted Cool Care Support to go through some issues I was facing, Sarah was extremely helpful and managed to sort my issues promptly, I even got a call back:)”

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Posted 7 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“The assistance I received was great.”

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Posted 8 months ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 7 months ago

“Plenty of pages however reports could be better and more unique to us as a business”

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Posted 8 months ago

“We are only in the initial stages of using Coolcare and so far it has been excellent. I have knocked a star off because it would have been better if we had more in depth training”

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Posted 8 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. If you require further training at any time please contact us directly. With best wishes from, The CoolCare Team

Posted 8 months ago

“Great service today, problem solved very quickly and clearly explained. Thanks.”

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Posted 9 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 9 months ago

“Clear & concise instructions to resolve an issue , thank you for your patience and work”

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Posted 9 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy your query was resolved to your satisfaction. With best wishes from, The CoolCare Team

Posted 9 months ago

“Good and effective system.”

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Posted 9 months ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy that you find our software suits your needs. With best wishes from, The CoolCare Team

Posted 9 months ago


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews