Name: Confused.com - Home Insurance
Rating: 4.57

“The price quoted on confused.com is nothing like the price when you go to the insurers website. This had happened on both car and house insurance. It’s now a waste of time using confused.com”

Helpful Report

Posted 6 days ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 3 days ago

“I would like more filters so I can match last year's insurance policy”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 week ago

“I done my first quote for home insurance and two days later when i come back to check again priced was doubled and was clearly state that i have 7 days to buy this insurance. When I send email asking question about this I never received email back. I was in the rush to buy home insurance... but I know I will not use this site again.”

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Posted 1 week ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 week ago

“I was unable to complete your questionnaire as it would not allow me to put in a start date. I was also unable to purchase any insurance as payment was blocked by the need for further passwords”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 weeks ago

“Web site very.slow.to react, tried to pay four times, and the site kept saying I had taken too, I literally had taken no more than 1 minute to go through the process including receiving a text reference number.”

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Posted 3 weeks ago

Hello Raymond, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 3 weeks ago

“I felt I didn’t get the true picture of each house insurance I looked at. Had almost completed Nationwide insurance quote but right at the end decided to phone to makes sure everything was okay. Just as well I did, I was told all my windows ‘had’ to have locks, was also told one of my doors must have ‘two’ bolts. I’m so thankful I phoned, ended up going with my own bank.”

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Posted 4 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 weeks ago

“Price quote not correct compared to your site and Hastings”

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Posted 1 month ago

Hello Dion, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Dion. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Recent policy sorted for me mum. even though amended details. The policy details went through wrong ? Now trying to sorting with Hastings Direct to correct. Not ideal if I have to cancel and redo”

Helpful Report

Posted 1 month ago

Hello Manjeet, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Manjeet. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Bought and paid for home insurance with John Lewis Gold. They have taken payment but no acknowledgment, no email. Will phone them Monday.”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 1 month ago

“Not as easy as other sites to negotiate”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“The search on Confused.com showed some really good rates, but once I tried to use them, it turned out the rates showed were not the final values, some even 5X more and this was without changing any of the information or selecting any extras.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 month ago

“I use Confused for rewards, as prices are often very comparable with other search agents. However after completing the purchase I'm now unsure if I will receive my requested 'reward' as i have car insurance through you!”

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Posted 1 month ago

Hello Brian, Thank you for leaving your review. I can see you claimed your Confused.com reward on 01/03/2024 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Ruby, Confused.com Representative

Posted 1 month ago

“Although the prices are reasonable, many of the companies I don’t know and the excees on the policies are very high. This is why I chose to go with a company outside of confused.com”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 month ago

“Get sent reminders but the offers from the various insurance companies run out before renewal dates.”

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Posted 1 month ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ruby, Confused.com Representative

Posted 1 month ago

“Still awaiting a response. Set-up did not work as supposed to.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“Easy to manage”

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Posted 1 month ago

Thank you for taking the time to leave us a review. We appreciate your feedback. Thank you for using Confused.com. We hope to see you again soon! Lauren, Confused.com Representative

Posted 1 month ago

“I expect that next year I will be unable to afford the minimum house insurance cost due to the vast increase in renewal premiums”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 month ago

“Although easy to get snapshot of price renewals, having added specific items to be insured, when then transfered to the actual insurers website, many of these weren't carried across, so the price quoted on Confused was no longer relevant. In short, I had to call the insurer and negotiate an accurate quote, making the process of using Confused unnecessary.”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 month ago

“I thought I’d bought home insurance with Tesco for starting 8th February but haven’t had confirmation that it is bought”

Helpful Report

Posted 2 months ago

Hello Roslyn, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact Tesco Bank directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 1 month ago

“misleading prices un clear questions eg hard to finfd occupation eeded in list”

Helpful Report

Posted 2 months ago

Hello Sunil, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews