Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 45,761 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 45,761 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quote generated by Confused.com did not match the actual premium generated by the insurance company when the initial quote was accepted.”

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Posted 9 months ago

“Tried to use the website but it kept failing to send the information through to some insurers. I ended up paying a bit more than I would have because of this.”

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Posted 9 months ago

“Very disappointed that the price bears no relationship to the final price, in our instance l filled out all the boxes, reviewed several times, only to be informed just before payment page "you will not be covered for flooding. The questions should have eliminated that cover before going to their website, what a waste of time”

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Posted 9 months ago

“After completing and submitting the insurance questionnaire I received a list of insurance companies quoting for my business. After careful selection I tried to purchase the quote from Aviva (Aviva and then Aviva premium). Unfortunately on both attempts to purchase the insurance, Aviva came back and said they were unable to offer insurance for my property. I can't understand why the insurance company would provide a quote in the first instance if they were not in a position to insure the property. They waisted your time and mine.”

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Posted 9 months ago

“Have problems accessing the reward, won't process the reward selected”

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Posted 9 months ago

“more confused than ever”

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Posted 9 months ago

“Web site too hard to negotiate. Keep sending me back to beginning. I just wanted to purchase one of the recommendations. But found it impossible. Don't usually have any problem.”

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Posted 9 months ago

“Good service adequately executed”

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Posted 9 months ago

“Prices are far too dear, many are not the cheapest that can be had elsewhere”

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Posted 9 months ago

“Sadly won't be using again. I fill in parameters to match existing policy up for renewal & get generated quotes. Shame many of my existing features/benefits have suddenly become expensive options. Then, when added the quotes almost double. Not impressed.”

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Posted 9 months ago

“My fault perhaps.But I purchased house insurance through confused .com and after paying for one months payment realised the company was from abroad ! To get hold of them you had to email ,hence cancelled and waiting for my first months payment refunded !”

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Posted 9 months ago

“Too many reminders, and all of the affordable prices you provided were for brokers using familiar company names as a front for their services. However, this is no different to other comparison sites. On the insurance I took out through you, the price when I clicked through to their site was higher than the up-to-date price you quoted me, which is pretty irritating and defeats the point somewhat.”

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Posted 9 months ago

“The insurance selected was withdrawn when I visited the Tesco website, what a waste otime.”

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Posted 9 months ago

“Have not received my gift for using confused .com for home insurance?”

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Posted 9 months ago

“Was OK confuse. Com”

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Posted 9 months ago

“I got no ref number to clam for reward”

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Posted 9 months ago

“Price was good. Clicked on the link changed an option for a comparison. Gave me a greater price. Changed it back and it kept the increased price even after deleting cookies etc. Otherwise would have been very happy.”

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Posted 9 months ago

“Just another comparison site. They are all the same.”

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Posted 9 months ago

“Still not found one yet. Its to confusng, cheapest doesnt turn out the chespest once you look into it. Takes ages to look through to find the best and affordable one that meets my needs. Still looking.”

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Posted 9 months ago

“Same as all the other sites really”

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Posted 10 months ago

Confused.com - Home Insurance is rated 4.6 based on 45,761 reviews