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Confused.com - Car Insurance Reviews

4.5 Rating 173,084 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

Company Reviews

Product Reviews

4.5

Based on 173,084 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very high price on your site. Found much cheeper on other site”

Posted 1 month ago

Hello Jayantilal, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“You gave me a good car insurance quote, but when I went to make the annual payment I could not complete because the insurance company do not confirm my payment. I phoned Age.co and spoken to a helpful lady and now my car is insured for the next year. I do feel that you should provide help on the phone has not everyone can use online. This needs to be addressed particularly for older people.”

Posted 1 month ago

Hello Lucy, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“You do not offer policies with key cover so its a no from me.”

Posted 1 month ago

Hello David, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Over £100 more than cheapest equivalent so thanks but no thanks”

Posted 1 month ago

Hello Alan, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“Much too expensive”

Posted 1 month ago

Hello Rex, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“COULD NOT HELP WITH A CAR INSURANCE RENEWAL”

Posted 1 month ago

Hello Maitland, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Quote obtained from Peoples' Choise approx £100 less than competitors. Went to "check out" and complete purchase, and got a message advising there was a problem and that I should call insurer. It was ten past seven in the evening, and their lines closed at 7pm. I called next morning, and the quote I was offered was several hundred pounds higher. When I questioned this, I was told that the previous quote was "only valid yesterday". Disappointed as I would never have got the quote at the price offered on Confused. Ended up sticking with my current insurer Admiral.”

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“I received information on best prices took out an policy and one day later received information on better offers. I appreciate the quick chages in prices and that you can cancel but not very happy about this”

Posted 1 month ago

Hello Diane, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Prices just too high”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“Not recommend”

Posted 1 month ago

“An error on my car description. You ignored the content of my message pointing this out. Can't use you if car description is wrong and I am not permitted to correct it”

Posted 1 month ago

Hello Deborah, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Found an insurance quote for car much cheaper by going directly to the insurer.”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“I'm sorry to say that confused.com added to my confusion. I took time putting in all my relevant information but it transpired that you were still using an old car's registration for your quote. On the strength ot this quote, and only realising too late, I had cancelled my insurance with my existing supplier, incurring the penalty and needed to start all over again.”

Posted 1 month ago

Hello Elizabeth, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Is now expensive.”

Posted 1 month ago

Hello Douglas, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Because every time I went into the insurance website from the quote on confused it went up 100’s in price when it ‘reloaded’”

Posted 1 month ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 1 month ago

“The quotes sourced on the site are not a true reflection of what the provider offers. Around £100 difference (worse) than what confused.com says it is.”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Online payment failed,rang took 30 mins to get through,then wanted £20 to take payment 😕”

Posted 1 month ago

Hello Lynn, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“Not an issue with confused.com but when it took me through to any of the admiral sites, there was an error with taking the payment online”

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting Admiral insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“I booked via TopCashback and am not sure I got any credit for this. There were also other offers e.g. free Greggs drink, but not sure I have any details of how to claim! Finally, am still being chased about whether I am taking out the policy and yet already fully paid for!”

Posted 1 month ago

Hello Pamela, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Very expensive when looking for the same insurance on other comparison sites 🙃 not sure how it can be so expensive for exactly the same insurance”

Posted 1 month ago

Hello Darrell, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

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Confused.com - Car Insurance is rated 4.5 based on 173,084 reviews