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Confused.com - Car Insurance Reviews

4.5 Rating 173,470 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

Company Reviews

Product Reviews

4.5

Based on 173,470 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Checked a few comparison sites to compare the prices and policies with each other, would rather recommend that people check and compare as many comparison websites as possible, meerkat nearly got me with the free cinema deal, was only due to breakdown cover being a bit overpriced on one of the policies.”

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 2 weeks ago

“Did not get conformation of £250 excess”

Posted 2 weeks ago

Hello Patricia, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 2 weeks ago

“Seems to display four related companies”

Posted 3 weeks ago

Hello Barbara, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 2 weeks ago

“I got the exact same policy,from the same insurance company, £30 pounds cheaper with Compare the Market. Com.”

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 2 weeks ago

“I found that the cheapest price on confused was not the same after moving to the insurance company and had to resort to the third cheapest price but it was owned by the same company as the first and second choice”

Posted 3 weeks ago

Hello Haydn, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Haydn. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 2 weeks ago

“OK, but no facility to add more than two drivers, so not much use to me (or many others?)”

Posted 3 weeks ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue, you can add up to 4 named drivers to your policy. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 weeks ago

“All the information that I put in didn't seem to be passed on . Having paying for my policy they requested another £300 4 hours later”

Posted 3 weeks ago

Hello Terence, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Terence. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 2 weeks ago

“Rubbish spent 4 hours giving information to be told they can’t help!!! To ring could have told me much earlier…”

Posted 3 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 3 weeks ago

“very costly”

Posted 3 weeks ago

Hello Bhaskar, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“Clement insurance requested too much of unnecessary confidential documents such as your contract of employment and at the end after collecting this they still turn you down .”

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“hidden options”

Posted 3 weeks ago

“because you've doubled your prices”

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 4 weeks ago

“Good site easy to use”

Posted 4 weeks ago

Hello, We appreciate you leaving us a great review and are happy to hear that you enjoyed your experience with Confused.com. We hope you return to Confused.com soon! Lauren, Confused.com Representative

Posted 4 weeks ago

“I am yet to received confirmation of my free gregs hot drink offer or cashback. Both were activated yet neither have been confirmed. Not impressed”

Posted 1 month ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Lauren, Confused.com Representative

Posted 4 weeks ago

“Too expensive Would be nice to speak to a person”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 4 weeks ago

“Similar to every other comparison site I’ve used over the years, but when I compare my 12 car washes to free cinema tickets, I regret going with confused.com”

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 4 weeks ago

“Yep it sent me to LV but their site said it wasn’t able to receive payments and to try again later. However the payment has gone through!! But there has been no acknowledgement and there is no one there today, or a phone number quoted to confirm , not sure if I am Insured?? It was supposed to switch over tonight at midnight. Can you chase them please”

Posted 1 month ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact LV directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Lauren, Confused.com Representative

Posted 4 weeks ago

“Too expensive”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 4 weeks ago

“you get us, as customers, to fill out all our details, when I try to pay for the insurance I require, I am unable to purchase, WHY?. it is asking me to ring the insurance company, well I don't want to ring the insurance company, I just want to pay for the insurance, I also DO NOT want my insurance automatically renewing, this should also be another tick box that should be available, as I right this comment, I still havent purchased the insurance, I i cant do it without ringing the insurance company, I will go back to compare the market”

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 4 weeks ago

“I was given a quote which was very good, the quote was for a 30 day period. Unfortunately, nearer the time i needed the insurance, it had risen by £260!! I was well within the 30 day period, talk about confused.”

Posted 1 month ago

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Confused.com - Car Insurance is rated 4.5 based on 173,470 reviews