COMWALES LTD Reviews

Name: COMWALES LTD
Address: CAPITAL TOWER BUS CENTRE 3RD FLOOR, CARDIFF, City and County of Cardiff
Rating: 4.24

4.2 Rating 835 Reviews

81 %

of reviewers recommend COMWALES LTD

4.2

Based on 835 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

support@comwales.net

Location:

CAPITAL TOWER BUS CENTRE 3RD FLOOR,
CARDIFF
City and County of Cardiff
CF10 3AG

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COMWALES LTD 5 star review on 4th August 2018

Phillipa

COMWALES LTD 5 star review on 21st January 2017

Darren Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Bailetti coffee maker November 9th 2022 as a Christmas present for my son and his wife. When It didn’t arrive I cancelled and was told my money would be returned. I’m still waiting and as a pensioner can I’ll afford this loss”

Helpful Report

Posted 6 months ago

“Do NOT give any money to this company! Do not believe the CEO of ComWales - Shaun Stephen Hopkins b.Oct 1978). Seriously ask yourself how his alleged do gooder action for Ukraine through UK4UA is funded?? Monies are taken through his ComWales org company for which he is the sole director for goods that are often never delivered (look at all the negative ComWales reviews online!!!}. Unless I personally receive my credit in next 7 days I will report Shaun, ComWales & UK4UA to (but not limited to) Charities Commission; Action Fraud; HMRC; & Scouts Association (for which Shaun is a Trustee of the Tredegar Scouts)”

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Posted 9 months ago

“Worst online retail experience I have ever had!! Ordered a Neff item from them in Nov-2022 which never arrived. Over 6 months later I am still trying to get my money back from them, which is impossible given they never reply to emails and you cannot phone them. Civil Claim now pending. Avoid this scam of a company at all costs!!”

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Posted 10 months ago

“paid for the item I ordered but have not recieved it cant contact them, They stole my money”

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Posted 1 year ago

“My friend at 83yrs ordered and paid £106.46 for a microwave. COMWALES took the money on 14 March 2023 but hasn’t received the item yet. We now think it’s a scam company set up to fleece as many people as the can. I sent an email to them today, but if I receive a positive reply, I’ll remind my view of them. IF YOU WANT TO BUY ANYTHING, DON’T EVEN LOOK AT THIS COMPANY. THEIR CON IS NOW SO OBVIOUS HAVING SEEN THE HUNDREDS OF NEGATIVE REVIEWS.”

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Posted 1 year ago

“AVOID this company. THEY ARE THIEVES…They will take your money and not deliver the goods. They will ignore your emails, not issue a refund and phone lines don’t work. It’s all a scam. I have now taken this all up with the 'dispute team' of my bank. This is what they want you to do so they can keep the money and goods. I have reported them to trading standards. For peace of mind, purchase from a company you know and trust. I’d give them minus starts if I could.”

Helpful Report

Posted 1 year ago

“With the assistance of a knowledgeable sales person. I selected a great refrigerator that was delivered and installed the very next day.”

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Posted 1 year ago

“Brilliant service, didn’t have the item I required on stock. They gave me an approximate delivery date, and that was achieved. The communication from the sales side and the delivery driver kept me up to date with email and text messages. I definitely use this company again.”

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Posted 1 year ago

“If you are in need of a quality outdoor kitchen, this is the place to go. Class act company providing top notch service at unbeatable prices. They will work with you every step of the way to ensure you get what you need.”

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Posted 1 year ago

“ComWales Ltd is a reliable online store. They provided a great service for customer. I would like to give a 5 star for this store.”

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Posted 1 year ago

“They did an excellent job of delivering my microwave. I'm glad it was available. It arrived so quickly. The product arrived in perfect condition and was easily installed. Kudos. Thanks!”

Helpful Report

Posted 1 year ago

“My sales representative was courteous, thorough and meticulous in placing the order and in holding certain items until we were ready for delivery. Their professionalism and product knowledge is always well received by our buyers.”

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Posted 1 year ago

“Like the table very much, but it took three tries to get all the parts. Not good.”

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Posted 1 year ago

Hi, seems to be some confusion, you ordered a coffee machine?

Posted 1 year ago

“The order did eventually arrive but took quite a long time and the communication was not good ,”

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Posted 1 year ago

“Item arrived well packed , and as ordered at the promised time .”

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Posted 1 year ago

“I ordered an item from ComWales on the 12th Dec, and on their website it said 3-5 days delivery, great I thought as it meant a Xmas present would arrive in time. The item did not arrive before Xmas and I got no emails to say that there was a delay. I tried many times to speak to someone on the phone to enquire what was the delay, but no one answers the phone and goes straight to an answer message asking you to log a ticket online, which I did 2/3 times as I didn’t hear anything back. After the new year came and went and still no item delivered, I messaged ComWales on Facebook Messenger and to my surprise they responded and advised that the item is still in customs waiting for clearance and they claimed that they had been messaging me with updates, which I did not get and they asked me to check my junk folder which I did and there was nothing there either. Fast forward to nearly the end of Jan and the item finallly arrived only you can tell that the item is not meant for the UK market as the plug has this massive adaptor on it which makes the item stick out when plugged in. I wish I had read the reviews on ComWales before deciding to use their website, as I would not have used it and I definitely won’t be using them again. 0 = customer service 0 = delivery time as stated 0 = item as described DO NOT USE THEM.”

Helpful Report

Posted 1 year ago

“I bought a fantastic stove for a very good price here. I had originally intended to purchase the item I saw from an other store, but I just so happened to find the exact brand I wanted here at a much more affordable price. Excellent delivery.”

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Posted 1 year ago

“Excellent service from start to finish with the purchase and installation of a dish washer.”

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Posted 1 year ago

“Excellent customer service. Friendly salesperson in the store, followed by fantastic deliverymen who delivered the fridge freezer within an hour of ordering. I'm very impressed. Thank you very much.”

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Posted 1 year ago

“In-store salesperson was friendly, and the fridge freezer was brought within an hour of purchasing by wonderful deliverymen. My admiration is high. I appreciate you.”

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Posted 1 year ago

COMWALES LTD is rated 4.2 based on 835 reviews