COMWALES LTD Reviews

Name: COMWALES LTD
Address: CAPITAL TOWER BUS CENTRE 3RD FLOOR, CARDIFF, City and County of Cardiff
Rating: 4.24

4.2 Rating 835 Reviews

81 %

of reviewers recommend COMWALES LTD

4.2

Based on 835 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

support@comwales.net

Location:

CAPITAL TOWER BUS CENTRE 3RD FLOOR,
CARDIFF
City and County of Cardiff
CF10 3AG

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COMWALES LTD 5 star review on 4th August 2018

Phillipa

COMWALES LTD 5 star review on 21st January 2017

Darren Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the service and the quality of the product I purchased. I will definitely use Comwales in the future”

Helpful Report

Posted 1 year ago

“Brilliant service.. Quality item.. An overall great to buy from them. Thankyou.”

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Posted 1 year ago

“Well over a month to deliver something the site said they had 5 of in stock. Slow to respond to emails (several days) and their own contact us page, nearly gave up on item. Will not use again.”

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Posted 1 year ago

“Had to wait a really long time for delivery. Ended up having to email to find out where product was. They sent another out said if 1st one arrived decline second. Only ever received one. So good job I emailed them. Second still took long time to arrive. Wouldn’t recommend unfortunately.”

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Posted 1 year ago

“Very long wait for delivery with no ongoing information.”

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Posted 1 year ago

“Item took around 7 weeks to arrive but when I ordered the item was 3-5 days, I told them to cancel the order as it was too late, they said they would but it arrived anyway, rubbish service.”

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Posted 1 year ago

“Took a little while to arrive but arrive it did it. Saw some other reviews saying this was a scam website but can confirm they're legit!”

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Posted 1 year ago

“I ordered a Lego set on 11th Nov. I received an email stating it would be delivered 18th-25th Nov. On the 30th Nov I emailed to see when it would arrive. The next day I received an email stating it had been despatched "yesterday"”

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Posted 1 year ago

“Delivery estimate when order placed was 7-10 days. Actual delivery approx 3O days. After the 10 days passed I emailed the customer service. No response. Found a customer helpline phone number via an internet search. Voicemail (Welsh and English) told me I was in a queue, but my call was then sent to a discontinued mailbox. When my online query was eventually answered, I was told there is no customer telephone helpline... in which case they need to find and remove the one that can be found online I was then told that the Cornwallis would have to reorder the items, and that I might then receive 2 deliveries. After approx 30 days, the items were delivered (Just the one delivery). It appears that the company was waiting for the items to be imported. Their business methods allow them to offer low prices, but their poor reviews from dissatisfied customers suggest that over-promising on delivery dates is a huge weakness. As everything is done on-line, it should be possible for customers to be emailed automatically when deliveries are running late. I would never recommend purchasing items that had to be received within the promised 10-day delivery timescale.”

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Posted 1 year ago

“Waited over a month for my order to arrive. Customer services take days to answer emails. Had to request tracking for a my order to be posted yet again.”

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Posted 1 year ago

“I have not received any order and I want you to return my money back”

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Posted 1 year ago

“I purchased a washer and dryer and had them delivered and installed the same day. And I've had it for two years with no issues. This company comes highly recommended.”

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Posted 1 year ago

“I needed appliances for my new home. The staff was extremely knowledgeable about the various brands and extremely patient with me as I made my selections. Prices were much more reasonable than what I had found online, and I prefer to touch and feel products before purchasing. I would advise everyone to check with them first before purchasing any appliances from other stores.”

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Posted 1 year ago

“Got my most loved range from here. Super reasonably priced and I'm thankful for the great and quick delivery service they provided. Will surely come back if I needed another appliance. Thanks a lot.”

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Posted 1 year ago

“Excellent selection. Staff is friendly. We had the model we were looking for in stock. To be honest, the prices for washers and dryers are about the same as in other stores, if not much lower. Delivery is also prompt. Thank you for assisting us with the installation and ensuring that everything is operational before you leave.”

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Posted 1 year ago

“The site is incredibly user friendly, incredibly straightforward, and a real pleasure to browse. It’s honestly my favorite site for shopping.”

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Posted 1 year ago

“DO NOT USE THIS COMPANY! I don't really know where to start - I have been building a kitchen and have been ordered various items from different websites - I ordered a microwave from ComWales as it was cheaper than any other websites...I can see why now. They state that standard delivery is 5 - 10 working days. Well after 7 weeks it still hadn't come. I attempted contacting them via phone but received no answer and it just just cut off. I emailed numerous times but would receive a reply a week later, if I was lucky and they would just try to avoid answering saying delivery was pushed back. When I emailed for a refund they just ignored me - I was forced to go through my bank to get a refund. I have to be honest - I do question some other positive reviews as I have seen their recent reviews through multiple websites and it is terrible! Over a dozen websites I have ordered from in the past few months for appliances and this one is the worst by a mile...and then some!”

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Posted 1 year ago

“speedy delivery and the product has changed my life, i was in so much pain with my back having an office job but this cushion has relieved so much pressure and pain , cannot recommend enough”

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Posted 1 year ago

“DO NOT USE THIS COMPANY! I AM REPORTING THEM TO TRADING STANDARDS. They quickly take your order and money and then the item delivery date keeps on being extended. I ordered a coffee machine on 26 September and every time I track the order the delivery dates change 1 day forward. I have asked for a refund 3 times to no avail. You cannot speak to them, the message box is full and they are slow to respond to emails. They are not reputable or trustworthy and more fool me for using them. Avoid at all costs. I only put one star because there was no option for zero star.”

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Posted 1 year ago

“3 weeks waiting order should be called "CONwales" ORDER 2407770 refund or post, support shocking never reply. Will never order from these again”

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Posted 1 year ago

COMWALES LTD is rated 4.2 based on 835 reviews