Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 604 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

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4.3

Based on 604 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best one”

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Posted 4 years ago

“Very good service and very good customer service”

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Posted 4 years ago

“Thanks youuu”

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Posted 4 years ago

“Very good got it cheaper than quoted on website”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Such a disgrace of company, you are a RIP OFF! Worse customer service I had to deal with in my entire life! I spend almost half a day trying to change the address and car registration on my current policy for which I got quoted £323, the line went down with the first agent that was trying to amend this for me. I then called back to find out the changes have been applied without my consent and that, if I want to cancel the policy, I had to pay an extra fee of £219 for the cancellation. The agent told me that if I wasn't happy paying this charges I will have to wait for them to listened to the first conversation I had with the first agent......ended up paying the £323 for the amends in order to get over this whole fiasco and believe what, 2 months after amending my policy and paying for the changes, this company tried to charge a me twice for the amends, had to call them and spend another 1h of my life trying to find a reason as to why I my insurance cost increased, took them 1h to realised they made a mistake on their end and, even though this company made the mistake, they send me a letter regarding the monthly payment that didn't get pay plus a £30 charge for late payment, all adding up to £284.26 which is £66 over my monthly payment....as ridiculous that all this complain sounds, this is the way this company operates....no customer service....no explanation of charges.....no apology either...shame on you!!!”

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Posted 4 years ago

Hi Maria, Thank you for your feedback. I'm sorry you had issues changing the address on your policy. I've asked one of our team to investigate and to contact you directly. Kind regards, Ben

Posted 4 years ago

“Good service! Good staff”

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Posted 4 years ago

“Yes I am happy with this company insurance”

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Posted 4 years ago

“Just spot on. Perfect. I highly recommend it.”

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Posted 4 years ago

“Got my taxi insurance policy at a much lowest premium as compared to other providers. The service I received before I paid was excellent but after paying the deposit and setting up a direct debit, I received a welcome pack with the wrong address. Sent them an email for correction of address and new documents which was ignored, had to call to pursue them, only after that, I have received a new certificate with correct address but they refused to correct address on other documents reason being that it's not possible. The purpose of telling this whole story is that they will provide you with excellent service before you buy and the level of service will drop to zero after you buy. Rest was all good.”

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Posted 4 years ago

Hi Muhammad, Thank you for comments and I'm sorry you had delays resolving the mistakes on your policy. I understand that you have spoken to one of our team to get this resolved. Kind regards, Ben

Posted 4 years ago

“The customer service was outstanding and they young man helped me as much as he could. Could fault them at all”

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Posted 4 years ago

“Good offers! I happy to be insured by complete cover group!”

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Posted 4 years ago

“The staff were knowledgeable and polite”

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Posted 4 years ago

“Amazing service from a lady agent called Farah...great customer service as she was polite and friendly and a pleasure to speak to. She really went the extra mile.. Thank very much you! Michael savas.”

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Posted 4 years ago

“The best prices ever hardly recommended”

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Posted 4 years ago

“I found the quote online and was directed to the company to speak to staff to complete the insurance cover process. Once I made the payment and everything was completed I was told I would receive an email confirmation with in 10 minutes. I waited until the following day and did not receive anything. I called to speak to an adviser explaining I did not receive a confirmation and wanted it to be sent with policy documents. She did send some documents however what she sent did not have clearly written what my policy included as it is necessary to have it as reference to what we agreed. She said the policy booklet is online and can be found there. Which i could not as the website is not clear. I again contacted another staff via online chat telling them i could not see it on the website and for it to be sent to me clearly stating it covers what I had agreed for it to cover. She then told me that my policy does not cover what I was told it would but only motor insurance. I have a print screen attached of the quote I received. She said she would listen to the conversation I had with her colleague and get in contact again. Still have not been contacted in any way. Things I have requested should be easily dealt by an insurance company as these are what customers request anyway and there was nothing unusual. I do not expect to be sold something which I have agreed and paid full amount and the been told it does not cover what I was told in the first place. I should not be having to deal with these issues. Please follow up and resolve the issue.”

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Posted 4 years ago

Hello Mehmet Thank you for your feedback. I'm sorry you're unhappy. I've asked for one of our team to contact you directly to assist you with your comments. Regards Samantha

Posted 4 years ago

“Great Customer Care and found me a very competitive quote. Highly recommended”

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Posted 4 years ago

“You got the job done !!!!! Rang back appollisiing for late call !! Personally a wouldn't give times to ring back . Ya making rod for your own backs !!!! The lad a delt with was excellent and a told him 😁😁😁😁”

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Posted 4 years ago

“I was very pleased with the pleasant staff who helped me with my cover very quick efficient and friendly. Made simple”

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Posted 4 years ago

“Wer is nit sig imeil?”

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Posted 4 years ago

Complete Cover Group is rated 4.3 based on 604 reviews