Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.32

2.3 Rating 383 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a scam”

Helpful Report

Posted 2 years ago

“Purchased a walking stick but ordered right instead of left. Emailed them and the response was it's for both sides. States on invoice right and they haven't replied anymore. Also the products look different from the pics. After sale service is unacceptable and will never order from them again. Enjoy my money and thanks for nothing!”

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Posted 2 years ago

“I ordered an inflatable bath pillow. It is extremely difficult to blow up and does not retain its air so it is practically useless. I was sent a second one which is equally hopeless. Don't waste £10 on this.”

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Posted 2 years ago

“Bought a shower seat for my disabled mother and it arrived with no fittings to attach to wall. After getting hung up on several times finally got answered by a very rude Grace. She said "we just don't provide them". This is not stated on their website and I said we wouldn't order a self assembly wardrobe without fittings rude Grace said "well look we just don't provide them go to a DIY shop"!! Complete care you need to teach your staff about customer service and being polite. My parents are 85 years of age and my mum is disabled. Very disappointed in your after sales attitude”

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Posted 2 years ago

“Delivery of phone okay but not what I really wanted, so I would return it but too much effort no pickup points near me and I do not have a printer .”

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Posted 2 years ago

“Unable to phone company to cancel order despite the phone line being open - no reply ,excessive delivery charge which I was not informed off and am still waiting on delivery”

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Posted 2 years ago

“Totally agree with the comments below about after sales service. Tgere is none!! The electric bath seat I purchased for my elderly Mother is faulty after one month and stops due to faulty connections. Totally unsafe to use and just like other customers, I cannot get through on the phone. Number just rings, then I get cut off. Absolutely appalling! Avoid buying from this company.”

Helpful Report

Posted 2 years ago

“I have a problem with my elderly mothers chair which was purchased less than a year ago. I have tried to ring them numerous times to start the process to resolve this under warranty, calling at different times of the day and it constantly rings out and cuts off. Do not use if you want good customer service and good quality products as they obviously do not care after you have ordered.”

Helpful Report

Posted 2 years ago

“Tried to log into the website to track my process only to be told I wasn't registered. I received a call to ask if I would like to pay £92 to have my item installed but they couldn't tell me the delivery date. I then received a second call nearly a week later to arrange delivery for the following week. Delivery day came and no delivery. I tried to call customer services who finally picked up on the 5th attempt where I was told that they or the courier would call me back. I am really disappointed with what should have been an easy and simple process. Fingers crossed I actually receive my order correctly and don't have to chase down a refund”

Helpful Report

Posted 2 years ago

“I got my order as far as go to password I don't have one a new way of doing this ok. Start again time and time nothing so a short note to whom ever, I went to Amazon next day it had arrived. I was lost no phone contact, was it the terrible weather? This is the first time C. Care have not been 100% for me.”

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Posted 2 years ago

“DAMAGED GOODS. NO ONE ANSERING PHONE”

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Posted 2 years ago

“I was very satisfied with the grab rails I bought. They have proved ideal. Delivery was efficient too.”

Helpful Report

Posted 2 years ago

“I ordered a mattress topper weeks ago, never arrived, no one answers the phone, disgrace. I also contacted them by email, no reply. Shame on you people. I actually googled them to see if they are real. Why give a number which nobody answers????”

Helpful Report

Posted 2 years ago

“Very good service and quick delivery very good price”

Helpful Report

Posted 2 years ago

“Competent and efficient service I would definitely recommend any future customer to be confident in using your sight”

Helpful Report

Posted 2 years ago

“Very fast delivery service would recommend good prices well worth the money thank you !”

Helpful Report

Posted 3 years ago

“Wrong goods sent then reordered stuff never arrived will never shop again with this company”

Helpful Report

Posted 3 years ago

“Ordered a Harley Mattress tilter for my elderly Mum and when we unpacked it, it smelt dreadful as though it had been stored somewhere damp and unclean so mum could absolutely not use it, when calling them and emailing - no reply. And this company business is aimed at the elderly and disabled, both vulnerable groups of society. This is why they deliver such indifferent, couldn't care less after care ( after payment..)”

Helpful Report

Posted 3 years ago

“Firstly I couldn't complete the vat exemption on your website after numerous attempts, and secondly my order of a walking stick arrived loosely packaged in a cardboard box without a rubber ferrule. However after emailing the customer service I received an email saying that a ferrule will be posted ASAP. I'm awaiting the delivery of the ferrule as it has been a bank holiday. I'm not in a hurry to order and purchase anything from this company in the near future.”

Helpful Report

Posted 3 years ago

“Ordered a hoist and sling on 10th February and after many emails and phone calls regarding delivery kept getting fobbed off and after waiting and waiting stillhadnt got a date for delivery, I asked for money back. Still awaiting that!! Not happy, would not recommend this company. They need to keep their customers in the loop if there are any delays or changes in order. Just hope we get money back!!!!!!!”

Helpful Report

Posted 3 years ago

Complete Care Shop is rated 2.3 based on 383 reviews