“Left me for around 30 minutes in total on hold. Told me they would call back at a time and they didn't. Meanwhile I'm stood outside waiting to insure my car. Took about 2 hours in total.”
Hello Kayleigh. Thank you for your feedback it's important to us. I have asked one of our senior team to look into your comments. Regards Samantha Complete Cover Group.
“I had a very complex insurance need but cover care mainly dealt with my mum and got it all sorted for me. I'm very grateful thank you complete cover care!
Will and Anne Dance”
“Absoluty amazing, and well informed staff. We were pleased with hamza qureshi, he was very professional and patient.
Hamza is a great asset to your company, keep up the good work.”
“I am in dilemma about insurance I made payment but not received any documentation yet confirming my insurance was active, poor communication and updates”
Hello Naga. Thank you for your feedback. I'm sorry you have not been able to locate your documents, they have been sent to you via your portal. I've contacted our department manager to assist, they will contact you direct. We have also sent duplicate documents via email today for your convenience. Regards Samantha Complete Car Cover.
“Excellent customer service, Merose is a great broker to appoint where I trust him fully and would buy insurance off him again next year. Im so pleased bought my insurance from you.”
