“Brilliant at what they do , was very helpful in giving me a policy and explaining everything. I also was given the best customer service in dealing with questions and issues I had. Very happy with my choice to go with complete bike cover.”
“I am happy with my insurance package, regarding cost and online service, however the only issue I have was that my initial phone call to set up the policy took over 30 minutes to complete. As this is not a free telephone number, I feel this should of been done quicker or allowed me to purchase it online instead. Overall rating is good.”
“I have never had insurance that was so hard to complete don't know how many times I have had to send documents to you you were not the cheapest but by far the hardest to deal with six phone calls numerous emails and still no satisfaction”
Hi James, Thank you for your review, we're sorry you're unhappy with your experience with us. Our Customer Services team are currently looking into your policy and will be in contact with you shortly, so we can resolve any issues you have.
“Inaccurate info on web portal on completion of purchase (asked for driving licence counterpart which no longer exists). Despite saying they'd be happy to verify my NCB over phone with current insurer they rudely point-blank refused to do so and would not accept my renewal letter as proof. Insisted I get a special letter from current insurer which current insurer would only issue after my policy ended and complete cover refused to provide my docs till after they received the letter so I only got insurance certificate etc a week after the policy started and only because I chased them to get it. Had trouble uploading somce docs to portal because it refused to accept pdf (although did previously) but eventually succeeded with jpg. So although the price is very competitive the website has outdated info and some customer service very rude. Others I spoke to to get the docs were quite helpful so I guess just some bad apples amongst them! I did see the same price (from same underwriter) from other sites/brokers so in future I'd probably buy from somebody else in the hope of less hassle than this, as rather stressful fighting an uphill battle just to get insurance confirmed.”
Hello Richard, it's Jonathan here from Complete Cover Group. I believe that my colleague Samantha has already spoken with you and matters are in hand but I wanted to say thanks for taking the time to give us such valuable and insightful feedback.
We're aware that the Complete Cover FAQ pages need some updating following the recent DVLA changes and these are currently being worked on. Our customer documentation and staff training manuals have already been changed to reflect the new requirements.
We will review all of the comments you've made in order to improve the service we provide to you and our other customers.
Thank you again.
