“I was persuaded to check out this site because of an attractive cash back offer on another site. However, I found that no cash back had been applied despite going ahead with a policy purchase via this comparison site, and have had to pursue this at some length. It has not yet been resolved”
Posted 1 year ago
Good morning - we’re sorry you're disappointed but we're very happy to address your concerns and see what we can do to help.
The terms of our cashback offer state that the policy must be in force for six months before cashback is paid. This condition is in place to prevent us paying out cashback on policies that are then cancelled within the first few months. Your policy came into force in November and therefore does not yet qualify for cashback payment.
If this is not in line with what you expected and you would like us to cancel the policy please contact us and we can arrange this for you.
“Compare Cover found me the most competitive quote and then were very helpful too when I had questions for the insurance company. They managed to sort out some amendments to the policy for me very quickly and easily.”
“I found the website and service received excellent. Sharon answered all my queries and I found her really easy to deal with. I would definitely recommend this service for finding you the best deals available.”
“I visited this site through Quidco and the cash back has not tracked and even though it is a Quidco Compare site this has still not resolved. very poor and unhelpful replies from Compare Cover themselves. communication is not a strong point as they only responded when prompted”