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Colin Ferns Ltd Reviews

4.6 Rating 93 Reviews

91 %

of reviewers recommend Colin Ferns Ltd

Company Reviews

4.6

Based on 93 reviews


Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0208 332 7660

Email:

enquiries@colinferns.com

Location:

Rear of 65 Raleigh Road
Richmond-Upon-Thames
TW9 2DU

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Colin Ferns Ltd 5 star review on 23rd November 2023

Korian Sarafian

Colin Ferns Ltd 5 star review on 23rd November 2023

Korian Sarafian

Colin Ferns Ltd 5 star review on 23rd November 2023

Korian Sarafian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been getting my annual car service at Colin Ferns for over 10 years now. Every single time they’ve provided exceptional service and practical advice to every issue I have gone to them with. On the rare occasion when I’ve had a one-off issue, like a stuck wing mirror or fused bulb, they’ve always been able to look into it swiftly and fix it. Extremely knowledgeable technicians and Charlotte in the front office is always helpful and very efficient. I wouldn’t take a Merc anywhere else.”

Posted 2 years ago

“I have just picked up my car from Colin Ferns, I am another happy customer. The service is as good as a main dealer, with a lot less cost.”

Posted 2 years ago

“Outstanding service in every respect from experts in their field - both at the front desk / customer facing staff, and the mechanical engineers - true professionals. They provided top notch advice and service across the board, along with outstanding work that was completed to an impeccable standard in a timely manner. I am grateful to have been referred to them and will certainly return as and when needed. Highly recommended Mercedes specialists.”

Posted 2 years ago

“A very professional service, with excellent communication from Charlotte in the office. The price is on the high side, but reflects the level of service given.”

Posted 2 years ago

“Operating from an impossibly small facility in Richmond, Colin Ferns really knows their Mercs. From initial contact through to final delivery they were professional and thorough. Not the cheapest service, but when you buy a Merc you sign up for premium everything. I can strongly recommend them.”

Posted 2 years ago

“Always polite efficient and timely”

Posted 2 years ago

“Very helpful and communicative staff ‘front of house’. Problems identified quickly and dealt with efficiently with indicators of cost being identified and communicated at all stages. Always very pleased with technical outcomes and standard of work.”

Posted 2 years ago

“Great knowledge and communication - The car now drives like new! Many thanks to all the team.”

Posted 2 years ago

“Excellent Customer Service - constant comms advising of ongoing issues with car getting through MOT made a stressful process a lot more manageable. Diligent work by MOT mechanic repaired an electronic fault that would otherwise have failed the re-test. Thank you all”

Posted 2 years ago

“Great receptionist, ever helpful, got me out of Jam. sorted my air con and avoided an electrical disaster. Many thanks”

Posted 2 years ago

“They are the best”

Posted 2 years ago

“Colin and his team put together a thorough report on a vehicle that was new to me, identifying key areas that required attention and thoroughly addressing them. To say the handling and state of tune for a 55-year-old vehicle were improved is an understatement. Colin was very helpful and his knowledge of classic Mercedes is clearly visible in the quality of work. Workshop communication throughout the works was quick and very professional. If you have a classic Mercedes I would definitely recommend reaching out to them.”

Posted 2 years ago

“They always give me an appointment in near future and many times just let me call round with a problem or question, and usually fix it same day.”

Posted 2 years ago

“Very informative and helpful, I would not think of sending my business anywhere else.”

Posted 3 years ago

“Colin is very knowledgeable on the Mercedes 113. Spot on advice every time!”

Posted 3 years ago

“Knowlegeable, efficient, reliable with a friendly atmosphere. Indeed there is no need to say more than this.”

Posted 3 years ago

“Fixed a suspension problem promptly . Happy to recommend.”

Posted 3 years ago

“Very knowledgeable! Utmost in honestly and integrity! Highly recommend for caring for your vehicle!”

Posted 3 years ago

“Very happy to recommend”

Posted 3 years ago

“Provided me advice that was spot on and an easy fix. Thanks Colin.”

Posted 3 years ago

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Colin Ferns Ltd is rated 4.6 based on 93 reviews