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Colin Appleyard LTD Reviews

4.8 Rating 4,109 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

4.8

Based on 4,109 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Gabriella Feather

Colin Appleyard LTD 5 star review on 8th March 2024

Colin Appleyard LTD 5 star review on 1st March 2024

Colin Appleyard LTD 5 star review on 13th February 2024

Colin Appleyard LTD 5 star review on 29th January 2024

Colin Appleyard LTD 5 star review on 21st May 2023

Colin Appleyard LTD 5 star review on 7th May 2023

Mrs J Whitfield

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I was satisfied with the service give, I could not have the car washed but when I appoligised I was told no problem we will have it washed for you .And when it was done I was phoned up and told it was ready well done Colin Appleyard. 👍👍.”

(Bradford) - Posted 2 years ago

Thank you for your feedback. It's great to hear you were satisfied with the service that you received from us.

Posted 2 years ago

“I bought my Ford Kuga from the Bradford dealership and I have to say a pleasant experience it was no pressure selling the staff there were friendly but professional. I have no hesitation about buying my next car from there”

Colin Appleyard LTD 4 star review on 22nd July 2021

(Bradford) - Posted 2 years ago

Hi Richard, Good to hear back from you and thanks very much for sharing your thoughts with us. It's great to hear how pleased you were with the service that you received from Matt and the team. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Richard, we appreciate your feedback and would like to take this opportunity to thank you for choosing Colin Appleyard. Enjoy your car, looks great.

Posted 2 years ago

“It was a very small paint job which was done well. I dropped the car off at 9:15am. It was ready by 2:30 pm. I was told in advance what the cost would be. So I was not surprised when the estimate equalled the actual. However , £100 for purely painting with no dents to correct, seemed a little excessive.”

Posted 2 years ago

Hi Eric, Thanks for your feedback and it's good to hear you are pleased with the body repair work that has been carried out on your Subaru XV. The repair itself was sublet so the cost was out of our control and did come to the price which was agreed. Unfortunately, as with most things prices have increased all round. Thanks again for your feedback Eric and we look forward to seeing you again in the future.

Posted 2 years ago

“Car serviced and MOT, great work by all the team. Barrie was without doubt , one of the most helpful people you could wish to meet. Great job, swift service on all levels , really make you feel at ease, wish everyone could take a leaf out of your teamwork. Well done. Mrs McConnell”

(Ashton-under-Lyne) - Posted 2 years ago

Hi Mrs McConnell, Thanks very much for your review. It's great to hear how pleased you were with the service that you received from Barrie and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Mrs McConnell, we appreciate your support.

Posted 2 years ago

“Just disappointed I wasn't able to have a courtesy car when I booked the service due to covid. Everything up to usual standard.”

(Huddersfield) - Posted 2 years ago

Thanks for your feedback and it's great to hear that the service you received from us was up to it's usual standard. Apologies that on this occasion we were unable to provide a courtesy car, all being well normal services will be resumed for your next visit. Thanks again for your feedback, we appreciate your support.

Posted 2 years ago

“Very helpful and efficient”

(Ashton-under-Lyne) - Posted 2 years ago

Thanks very much for your review. We're glad you found Barrie and the team to be helpful and efficient. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 2 years ago

“Very professional, did exactly what they said they would, saw the video of the checks, they said it would take 3 hours from the time we dropped it off and they rang for us to pick it up, 2 45, well done and thank you😃😃”

(Huddersfield) - Posted 2 years ago

Hi Barry, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Barry, we appreciate your support.

Posted 2 years ago

“Think price is steep for an annual service even if it includes basic breakdown recovery. No complaints about service at all staff were courteous polite and did everything they said they would do”

(Bradford) - Posted 2 years ago

Hi Paul, Thanks for your review. We're very pleased to hear how courteous and polite you found Jason and the team to be at our Bradford dealership. With regards to the price, we do check our prices with like for like Suzuki dealers and other manufacturers to make sure we are in line with the current market price. The costs of oils, parts, training and labour also increases every year which in turn does mean the cost of the service goes up in line with this. Thanks again Paul for your feedback, we appreciate your comments.

Posted 2 years ago

“Great service, kept up to date with process. Friendly & helpful staff, Thank you x”

Posted 2 years ago

Hi Gillian, Thank you for your review. It's great to receive feedback regarding your experience with the team at our Ashton dealership and we will be sure to share your comments. Thanks again Gillian and we look forward to providing you with the same great service on your next visit.

Posted 2 years ago

“As always very efficient; but I wish two of what I would have thought were minor problems, (Satnav failure & ?slow puncture on front nearside) might have been dealt with this week (20 April to 24 April) rather than the booked-in date of 28 April.”

(Huddersfield) - Posted 2 years ago

Hi Eric, Thanks for your review. We're pleased to hear that once again you received efficient service from our team at Huddersfield and we do apologise that we were unable to book you in before the 28th. This is due to the high volume of bookings which we already had in place. Apologies once again Eric, we very much value your custom and we'll look forward to providing you with the same great service on the 28th.

Posted 2 years ago

“Professional service. Timings all to plan. minor fault discovered and fixed immediately. Thank you.”

(Huddersfield) - Posted 3 years ago

Thanks for your feedback. We're pleased to hear you were happy with the service that you received from the team at our Huddersfield dealership and we will forward your comments on. Thanks again, we appreciate your support and look forward to seeing you again on your next visit.

Posted 3 years ago

“As good as could be expected during Covid. Little disappointed that I had to pay for mats and £15 of fuel bit churlish really considering I was spending 15K+!”

(Keighley Suzuki) - Posted 3 years ago

Hi Craig, Thanks for your feedback and we very much hope that you are enjoying your New Suzuki Swift. The cost of the mats and fuel is included in the initial presentation of the deal and can be removed at the customer’s request. Once again, all the best with your new purchase and thanks for your review.

Posted 3 years ago

“Car in for 62500 service, all was well from collection of car from home to delivery back. Upon looking at schedule spark plugs should have been changed but wasn't circled, on phone call was told due to low mileage of vehicle they wasn't changed,but was still charged for them, but thanks to Barrie,who refunded the difference with no hassle, apart from that, service was excellent”

(Ashton-under-Lyne) - Posted 3 years ago

Hi, Thanks very much for taking the time to send us your feedback. It's great to hear you were happy with the service that you received and apologies that we initially charged you for the spark plugs, this was a genuine oversight on our behalf and we're very pleased to hear that Barrie quickly rectified this. Thanks again for your review, we appreciate your feedback.

Posted 3 years ago

“Staff friendly and the service was fine, I think the only disappointment was the advertised wash and vac with every service didn't happen...again. Why advertise it if you're not going to do it? The first time was pre COVID-19 as well.”

(Ashton-under-Lyne) - Posted 3 years ago

Hi John, Thanks for taking the time to send us your feedback and we're very pleased to hear that you received a friendly service from Angela and the team. We're sorry to hear of your disappointment regarding the washing of vehicles and apologise that pre Covid this would have been a genuine oversight on our behalf, unfortunately now due to the current situation we are limiting the number of staff members who come into contact with vehicles and focusing on sanitising before they are handed back. This means we are not able to offer the full service wash facility as we would normally. We will of course return to providing a complimentary service wash as soon as we are able and hope that we will be in a position to do so on your next visit.

Posted 3 years ago

“The whole experience was good. Attention to detail, may have saved me having to return to have one of the keys fixed. Would I buy another car from you, the answer is yes.”

(Keighley Nissan) - Posted 3 years ago

Hi Colin, Thanks for your review. We're pleased you had a good experience when purchasing your Nissan Juke and apologies that due to the key battery running low you had to return and have it replaced. We very much hope you enjoy your new purchase and look forward to being of service to you in the future. Thanks again for your review Colin, we appreciate your feedback.

Posted 3 years ago

“Excellent customer service”

(Ashton-under-Lyne) - Posted 3 years ago

Hi, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your support.

Posted 3 years ago

“Good service under difficult times thank you”

(Huddersfield) - Posted 3 years ago

Hi, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 3 years ago

“My Suzuki Infotainment system needed updating as it hadn’t been done since I got the car, the only reason I gave 4 stars instead of 5 is that I’d been told that it should have been checked and done when my car was serviced, and as I have taken my car there for services on several occasions I imagined it should have been done, and although it only took a short period of time to do this, I was very disappointed that I was charged £25 for something that should be done at service time”

(Ashton-under-Lyne) - Posted 3 years ago

Hi, Thanks for taking the time to send us your feedback and we're sorry to hear of your disappointment. We have spoken with the service team regarding your comments with the infotainment system and they did confirm that software updates aren't part of the service, we apologise that this is the case but do hope that we can be of service to you in the future. Thanks again for your review.

Posted 3 years ago

“Great service with collection of my vehicle for MOT/service and video update later in the day - minor issue as my car wasn’t cleaned inside/out like it normally is, aside from that all excellent”

(Ashton-under-Lyne) - Posted 3 years ago

Hi, Thank you for taking the time to share your comments with us. We're very pleased to hear how satisfied you were with the service that you received from us and apologise that on this occasion your vehicle wasn't cleaned. Due to the National Pandemic that we are all in at the moment any contact with vehicles is kept to a minimum and we are also working on reduced staff. Once restrictions are lifted we will be more than happy to clean your vehicle and return our services to normal. Thanks once again for your review, we appreciate your support.

Posted 3 years ago

“Really happy with service and great video around suspension etc”

(Ashton-under-Lyne) - Posted 3 years ago

Hi Vinnie, Thank you for taking the time to share your feedback with us. We appreciate your support.

Posted 3 years ago

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Colin Appleyard LTD is rated 4.8 based on 4,109 reviews