Colin Appleyard LTD Reviews

4.8 Rating 4,110 Reviews
94 %
of reviewers recommend Colin Appleyard LTD
4.8
Based on 4,110 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Colin Appleyard LTD Reviews

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024
Gabriella Feather
Colin Appleyard LTD 5 star review on 8th March 2024
Janet
Colin Appleyard LTD 5 star review on 1st March 2024
J&S Verrall
Colin Appleyard LTD 5 star review on 13th February 2024
Dean Grindle
Colin Appleyard LTD 5 star review on 29th January 2024
Thomas Ryan
Colin Appleyard LTD 5 star review on 21st May 2023
K Childs
Colin Appleyard LTD 5 star review on 7th May 2023
Mrs J Whitfield
80
Anonymous
Anonymous  // 01/01/2019
Disappointed car wasn't ready at agreed time which meant I had to make other arrangements .
Helpful Report
Posted 2 years ago
Hi Anne, Thank you for your feedback. We have discussed your comments with the dealership and whilst the service and mot had been completed on time the delay was with the washing and cleaning of your Suzuki Ignis, unfortunately due to unforseen cicumstances we were a member down on the valeting team. Apologies once again Anne for any inconvinience this may have caused and we do hope you will contine to use us in the future.
Posted 2 years ago
Ordered ignition key/remote fob for 12 reg Suzuki. Replacement part arrived promptly. Recoding of key was done whilst I waited in reception. Thanks.
Helpful Report
Posted 2 years ago
Thank you for your review. We're pleased to know you were happy with the service you received from us.
Posted 2 years ago
Helpful, polite and made the purchase regime easy. Plus, people actually answer the phone with Colin Appleyard. That is worth something nowadays!
Helpful Report
Posted 2 years ago
Hi John, Thank you for your feedback. It's great to know you were happy with the service you received from us and we'll be sure to share your comments. Thanks again John, we appreciate your support and we look forward to providing you with the same great service in the future.
Posted 2 years ago
Helpful friendly staff who were very informative when helping me chose my car
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Hi Shaunna, Thank you for your review. It's great to know you found Nick and the team at our Ashton dealership to be helpful and informative. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Enjoy your Suzuki Swift Shaunna and we look forward to providing you with the same great service in the future.
Posted 2 years ago
Very professional, service completed on time.
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Hi Anthony, Thank you for your review. It's great to hear how pleased you were with the service that you received from Barrie and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Anthony, we appreciate your support and we look forward to providing you with the same great service in the future.
Posted 2 years ago
They were very good with my car purchase, everything happened quickly and on time as they promised. They couldn’t do anything on price but, there you go, i still bought it. Nice, friendly staff.
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Hi Mick, Good to hear back from you and thanks very much for your review. It's great to know all went well with the purchase of your new car and that you were happy with the service you received from Michael and the team at our Ashton dealership. Thanks again Mick for your feedback, we appreciate your support and wish you many miles of safe and enjoyable motoring in your Suzuki Across.
Posted 2 years ago
Would have been a 5 stars except - this had never happened before in all the services we have had with Appleyards. But who ever drove the car round to the service bay altered the seating lumber, height and steering rack . We accept that the seat will have to be moved back or forwards . But 4 days on We can’t get the position correct . It’s rather annoying . Bit like Goldilocks and the 3 Bears - who’s been sat in my chair! Not just me, but my wife drives the car too and feels the same . In the future please do not touch the chair and steering wheel settings they are personal to the owner . Thank you
Helpful Report
(Keighley Suzuki) - Posted 2 years ago
Hi Gary and Laura, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We do apologise that adjustments were made to the seat height and steering column and we have raised this with the servicing team. If it's convenient to pop in, please do so and we will be more than happy to correct this. Thanks again Gary and Laura for raising this and we do look forward to being of service to you again in the future.
Posted 2 years ago
Very efficient and polite . Plenty of information and reminders
Helpful Report
(Bradford) - Posted 2 years ago
Thank you for your review. We're really pleased to hear how efficient, polite and informative you found Jason and the team at our Bradford dealership to be. We appreciate your feedback and would like to take this opportunity to thank you for once again choosing Colin Appleyard to service and maintain your Suzuki Vitara.
Posted 2 years ago
Great customer service. Had a test drive and Bought nice car. Would recommend.
Helpful Report
(Bradford) - Posted 2 years ago
Hi Jonathan, Good to hear back from you and thanks very much for sharing your thoughts with us. It's great to hear how pleased you are with your Suzuki Vitara and also the service that you received from Aqib and the team. We appreciate your feedback Jonathan and we look forward to providing you with the same great service in the future. Happy motoring.
Posted 2 years ago
Efficient, courteous staff. Loan of courtesy car big help.
Helpful Report
(Bradford) - Posted 2 years ago
Hi Stuart, Good to hear back from you again and thanks very much for your review. It's great to know how pleased you were with the service that you received from Dan and the team. As a company we pride ourselves on providing great customer service and it's nice to hear you continue to experience this.
Posted 2 years ago
Great service as usual and the video report is a great idea to check your cars condition. Not sure if they use plastic seat covers still to protect seats from engineers overalls would like to see it returned if no longer in practice. That said would not hesitate to use them again we have done for many years. .
Helpful Report
Posted 2 years ago
Hi Mr Turner, Good to hear back from you and thanks very much for your feedback. It's great to know that once again you were pleased with the service you received from us. We have checked and can confirm that all our sites have plastic seat covers and paper mats which should be used on all vehicles entering the workshop, these are then disposed of when the vehicle is cleaned. Thanks again Mr Turner for your feedback, we appreciate your support and very much value your continued loyalty.
Posted 2 years ago
Quick book in for a service. Carried out in good time. Happy customer
Helpful Report
Posted 2 years ago
Thank you for your review. It's great to know you were pleased with the service that you received from us. Thanks again, we appreciate your support and would like to thank you for choosing Colin Appleyard.
Posted 2 years ago
Excellent service. Face to face and on the phone.
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Hi Cheryl, Many thanks for your review. It's great to know that you were happy with the service that you received from us.
Posted 2 years ago
Put in for small service .and MOT dropped off at 9an ready for 3 pm got decent courtesy car .and got car washed and vacuum.good service pleasant staff ....
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Hi Arthur, Thank you for your review. It's great for us to know that you were happy with the service that you received from us.
Posted 2 years ago
Friendly and attentive service staff . Picked up and attended to puncture which we weren't aware off . On the film supplied made reference to torn wiper rubber which wasn't corrected or advised to us. We have sent for a pair off ebay and will replace ourselves. Otherwise happy with work completed and the price .
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Hi Brian, Thank you for you review and we're very pleased to hear that you found the service team to be friendly and attentive. We do apologise that the torn wiper rubber wasn't mentioned to you, this was a genuine breakdown in communication on our behalf and we have brought this to the attention of our Service Manager. Thanks again Brian for your feedback and we look forward to being of service to you again in the future.
Posted 2 years ago
Nobody likes spending money, so having a repair cost £55 less was a great result. The addition of a courtesy car was also good.
Helpful Report
Posted 2 years ago
Hi Chris, Thanks for your review. We're pleased to know you were happy with the service received from us.
Posted 2 years ago
Very nice staff.Great service and quick turnaround.
Helpful Report
(Ashton-under-Lyne) - Posted 2 years ago
Thanks very much for taking the time to share your thoughts with us. It's great for us to know how pleased you were with the service that you received from us. Thanks again, we appreciate your support.
Posted 2 years ago
Thank you to Jason. Good customer service and recommendation regarding tyres and service for car.Overall very satisfied with Colin Appleyard would recommend.
Helpful Report
(Bradford) - Posted 2 years ago
Hi Stuart, Thanks very much for taking the time to share your thoughts with us. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Stuart and would like to take this opportunity to thank you for choosing Colin Appleyard to look after your vehicle.
Posted 2 years ago
Service/MOT, customer service was good, the only problem was we told that the car would have a wash and vacuum after service, nothing was shown on sales invoice as done, and when looking inside car nothing was cleaned, just a tag on mirror to say it had been sanitizer but nothing showing it was done
Helpful Report
Posted 2 years ago
Thanks very much for your review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We are pleased to hear you were satisfied with the Service and MOT that was carried out on your vehicle and do apologise if your car wasn't cleaned after the maintenance work had been carried out. Unfortunately from the information we have, we are unable to identify which dealership it was that you visited, if you could please complete the form at the following link we will certainly look into this for you https://www.colinappleyard.com/our-company/feedback
Posted 2 years ago
Service/MOT
Helpful Report
Posted 2 years ago
Thanks for your rating, we appreciate your support.
Posted 2 years ago
Colin Appleyard LTD is rated 4.8 based on 4,110 reviews