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Colin Appleyard LTD Reviews

4.8 Rating 4,110 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

4.8

Based on 4,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Gabriella Feather

Colin Appleyard LTD 5 star review on 8th March 2024

Colin Appleyard LTD 5 star review on 1st March 2024

Colin Appleyard LTD 5 star review on 13th February 2024

Colin Appleyard LTD 5 star review on 29th January 2024

Colin Appleyard LTD 5 star review on 21st May 2023

Colin Appleyard LTD 5 star review on 7th May 2023

Mrs J Whitfield

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection was helpful. The video highlighted a puncture and was told they couldn't organise. Kwikfit are next street down? No feed back re concerns I had highlighted when vehicle was booked in and again at collection.was told by delivery driver I need to talk to person who collected it.”

Posted 3 years ago

Hi, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Having spoken with the dealership regarding your comments they did advise they had contacted you and explained that as your car is a Motability vehicle it does have to go to Kwik Fit to have any puncture repairs carried out. Unfortunately we weren’t in a position where we could take it there and still deliver the car back to you in the specified time. Apologies this was the case but at the said time we just didn't have the staff availability and we were on the understanding that you were happy to arrange this upon the return of your vehicle. The concerns regarding the noisy brakes were dealt with as part of the service and please accept our apologies if this wasn’t fully explained to you. We very much value your custom and do hope we can be of service to you again in the future.

Posted 3 years ago

“They had the car I wanted and I could test drive it. They couldn’t turn up on time in a morning to meet me for the test drive. Nor could they spell my name correctly or use my correct title which is worrying when getting finance and a new car registered. Lets hope they’ve done it correctly. I was excited to get my new car, walked away feeling disappointed with the admin side.”

Posted 3 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Apologies that in the first instance Dan was unable to greet you upon your visit to the showroom, this was due to unforeseen circumstances that were out of our control, however, in Dan's absence Steve was present and got everything ready and on time for your test drive appointment. We have now amended your name and title details and apologies that this error occurred. We very much hope you enjoy your Suzuki Ignis and hope that this will not prevent you from returning to us again in the future.

Posted 3 years ago

“Bit disappointed with the customer service at my second year Ignis service. Could have been lack of staff due to covid? Car excellently cleaned though and assume the service itself does well as usual.”

Posted 3 years ago

We're sorry to see you were unable to leave us a 5 star review as we always pride ourselves on providing the best customer service we can. We'd welcome your feedback on how your experience could have been improved. This can be done by visiting our website https://www.colinappleyard.com/our-company/feedback

Posted 3 years ago

“The only issue was the valeting was poor of the rear seats other than that ok but i really dont think I'll be patronising suzuki when the vitara is ready for changing as this car is underpowered and ribbish in snow.”

Posted 3 years ago

Hi, We're sorry to see that you've only been able to leave us a 3 star review. Due to the current Covid situation we are limiting the number of staff members who come into contact with vehicles & focusing on sanitising before they are handed back. This means we are not able to offer the full service wash facility as we would normally. We will of course return to providing the service washes as soon as we are able.

Posted 3 years ago

“The video that you send to customers the background radio need to be turned down as cannot hear the mechanic”

Posted 3 years ago

Hi, Thanks for taking the time to send us your feedback. Unfortunately from the information that we have we are unable to identify which dealership your vehicle has been into. If you can provide a little more information we will certainly bring this to the attention of the dealerships Service Manager. You can contact us at https://www.colinappleyard.com/company/feedback

Posted 3 years ago

“Bought a new car recently and staff were very friendly & helpful during the purchase, collection of the car & again a few days later when we returned for the faults within the glass coat finish to be rectified.”

Posted 3 years ago

Hi, Thanks for taking the time to send us your feedback. We're pleased to hear that you found our staff to be very friendly and helpful. Having spoken with Steve we believe that the G3 application has now been rectified. We very much hope you enjoy your New Suzuki Swift and if there is anything further that we can help with please contact us at https://www.colinappleyard.com/company/feedback

Posted 3 years ago

“Not happy my key fob for central locking stopped working fitted new battery told it would need reprogramming at a cost of £45 the car is less than 3 years old surely this would be covered under warranty.”

Posted 3 years ago

Hi, We are sorry to see that on this occasion you have only been able to leave us a 3 star review. Having looked into this we believe the confusion may have come about during a conversation prior to the work where our service advisor made you aware that there could be a possible charge depending on the outcome of the investigation into the fault you reported. We're glad to say this wasn't the case and and can confirm that we do have your vehicle booked in to have the work carried out free of charge under warranty.

Posted 3 years ago

“My motorcycle had its first service yesterday at the Keighley branch. The staff in the workshop were great. I did not buy my new m/c at Colin Appleyard in Keighley but the first service was £50 more expensive than were I purchased the m/c from. So not very impressed.”

Posted 3 years ago

Hi, Thanks for taking the time to share your feedback with us and we're very pleased to hear how great you found the workshop team to be. We have spoken with our motorcycle branch in relation to the pricing of the service that you received on your motorcycle and they did advise that you did received a quotation before any works commenced. Our pricing is in line with the manufactures recommendations and we do our very best to be as competitive as we can. Thanks once again for sharing your thoughts and we do hope we can be of service to you again in the future.

Posted 3 years ago

“Sorry to say customer service was not very good ,I had to phone several times before someone would phone back or even leave a message. I only wanted a new key and this took three weeks. At the end the date as promised.”

(Ashton-under-Lyne) - Posted 3 years ago

Hi Eulon, Thank you for taking the time to send us your feedback and apologies that on this occasion we fell short of our usual high standard. Having spoke with Barrie at our Ashton dealership he has confirmed that the key was unfortunately on back order and due to a breakdown in communication you were not advised of this, hence the delay in getting your new key. Apologies once again Eulon, we have taken your comments onboard and thanks very much for bringing this to our attention.

Posted 3 years ago

“service on DW18OAV 26.8.20 warning light displayed for low tyre pressure 29.8.20 tyre reinflated 29.8.20 and no loss of pressure following day. Car washed, excluding tyres. Interior not valeted. Recently oil warning light came on after covring 2000 miles in 12 months and Jason Lee was good enough to voluntee to reset it if i brought the car in.”

Posted 3 years ago

Hi Louis, Thank you for taking the time to leave a review - your feedback is important & allows us to ensure a continual improvement in the services we provide. Having spoken with Jason our Service Manager he has advised that following a conversation with yourself all has now been explained and if you would like to contact Jason on 01274 581625 opt 2 he will be happy to arrange for your vehicle to be washed off.

Posted 3 years ago

“Unfortunately my MOT was booked in for tomorrow 1st of July, which has been booked in for a good few weeks, but when I phoned last week to arrange the pick up which was talked about, you guest it, they don’t have enough staff & I am to far away, I was also promised to get a warranty check before the MOT, oh we won’t have time to do this ? Wonder what it means by we look after our customers”

Posted 3 years ago

“Matt spent little time with us. Making us get the impression that he thought we we wasting his time. Bought a car from elsewhere that day.”

Posted 4 years ago

“The sale person was very helpful, there px was the lowest I’d received from the dealers I visited”

Posted 4 years ago

“The customer service was good. I was unhappy with the delivery my car was 7 days late due to manager error this left me without a car. When I asked for a courtesy car in replacement I never got one leaving me to hire for a week unexpectedly.”

(Ashton-under-Lyne) - Posted 5 years ago

Thank you for taking the time to leave a review for our Ashton dealership. We are sorry to hear about the delays with the delivery of your vehicle which on investigation do appear to have been down to clerical errors for which we can only apologise. From discussing your comments with the branch it would seem there may have been some confusion regarding the loan of a vehicle as the sales team were under the impression you did have alternative transport & were not aware this was a hired vehicle. In these circumstances we would wherever possible provide a courtesy car for use so again apologise for the confusion and inconvenience this may have caused. Should you wish to discuss this any further please contact Simon Ambler, the manager of our Ashton dealership, on 0161 330 5148.

Posted 5 years ago

“I am now on my 6th Suziki car from Colin Appleyard Ashton-Under-Lyne. Over eight years I have always received excellent customer service which is second to none and also a fair trading price against a new vehicle. Originally dealt with Brian who left then Dean Harrison took over both excellent people to deal with. Their knowledge and expertise helped in deciding which car to choose. Moved from Ashton Under Lyne to Cleveleys nearly three years ago and and still go back to Colin Appleyard Ashton that is how good they are.”

(Ashton-under-Lyne) - Posted 5 years ago

“Purchasing vehicle was professionally done. Had to wait a day for finance to be confirmed then was a few more days wait to pick up the car. Was excited to wake up and get my car but on the day I was told I couldn't due to a problem with getting road tax. No apology given the next day when I eventually picked the car up. I then had a problem with the infotainment system voice recognition which was not fixed the first time. Over a week later the car was taken back and did get fixed. I was offered a pick up and courtesy car on this occasion which was great but overall I had been inconvenienced on three occasions.”

Posted 5 years ago

“Really good service from both the sales people who demonstrated the car and did the paperwork. A nice experience and thank you for the wine. Cars great too!!”

(Keighley Suzuki) - Posted 5 years ago

Hello Tina, Thank you for taking the time to leave us your feedback, We're really pleased to hear how happy you are with your Suzuki Vitara. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again.

Posted 5 years ago

“Bought a secondhand Qashqai from the Nissan dealership in keighley a couple of months ago, found an issue with the windscreen shortly after picking the car up, the manager of the dealership and the service manager had the issue fully resolved, without any fuss or quibbling. Excellent service from Wayne the sales person also. The cars been brilliant, would recommend this dealership to anyone.”

(Keighley Nissan) - Posted 5 years ago

Hello Andy, Thank you for taking the time to send us your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again.

Posted 5 years ago

“Always had good service from this company, but this time the service is below its normal standard. Had a text message from the Keighley office advising me that my car was scheduled to be serviced so I phoned them and I was told that the person was on the phone and they would call me back. They did not call me back so later the next day I contacted the Bradford branch who was unable to deal with my request because no one was answering the phone and they would call me back. I would always give this company a 5 stars but this time I have only given 3 stars.”

Posted 5 years ago

We are very sorry to hear of the issues you’ve had in trying to contact our service department. In recent times the volume of calls we are receiving to the business has increased and as a result we are now in the process of installing a new phone system which will help us to direct calls more efficiently with the aim of providing a better experience for our customers. We appreciate your feedback and will ensure we discuss this with our team to avoid this happening again.

Posted 5 years ago

“I booked my SX4 in for a service at Colin Appleyard Huddersfield. The service itself was fine and I have no issues with it. I was offered a courtesy car for the day which I accepted. At no time was I EVER informed that there would be a cost involved. On checking my receipt when I returned home I was extremely unhappy to discover I had been charged £35.10 for "Loan Vehicle Insurance". One very unhappy customer”

(Huddersfield) - Posted 5 years ago

Hi Jane, Thank you for your feedback, having spoken with the service department at Huddersfield they have told me that the charge of £35.10 was for synthetic engine oil and a charge of £8.33 + VAT had been made to cover the insurance cost of the loan vehicle, please accept our sincere apologies that this cost had not been previously mentioned to you and as this was an error on our behalf we have now reimbursed you.

Posted 5 years ago

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Colin Appleyard LTD is rated 4.8 based on 4,110 reviews