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Colin Appleyard LTD Reviews

4.8 Rating 4,109 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

4.8

Based on 4,109 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Gabriella Feather

Colin Appleyard LTD 5 star review on 8th March 2024

Colin Appleyard LTD 5 star review on 1st March 2024

Colin Appleyard LTD 5 star review on 13th February 2024

Colin Appleyard LTD 5 star review on 29th January 2024

Colin Appleyard LTD 5 star review on 21st May 2023

Colin Appleyard LTD 5 star review on 7th May 2023

Mrs J Whitfield

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent service spoilt by very poor admin at the Bradford dealership. The comp AA cover wasn't activated until I chased things over a week after buying, and the V5 was actually posted to DVLA for in-person processing, rather than on-line. This leads to huge delays actually receiving paperwork - and still not received nearly 4 weeks later!”

Posted 3 years ago

“Lack of communication with all channels. But will still shop there next time.”

Posted 3 years ago

Hi Angela, We're sorry to read your negative review. With any complaints we receive we always look into them fully to ensure we're able to address those concerns. We want to thank you for placing an order for the new Ignis and apologise that at the time we weren't able to calculate any costs for you because it wasn't on the system. When our sales manager came to ring you once those figures were available, he was unaware that you'd left a message a few weeks earlier to cancel your order and for that we do apologise as this was a communication breakdown on our part. We look forward to hopefully seeing you again in the future.

Posted 3 years ago

“First service, informed them of a rattle not resolved. No information of what the problem was or that it had been looked at. I did get a useless video os a technician measuring tread depth on a cat that had don 7,000 miles. Not get impressed. Hoping they will respond.”

Posted 3 years ago

“The car I bought a 2019 reg,when I got home I found it had no parcel shelf,tools to mend a flat tyre, about 1 inch of water in the spare wheel well.There is a leek but where? waiting for the next down pour.The tools,parcel shelf were put in the car after a phone call.”

Posted 4 years ago

“Part - exchange offer was too low, based on some Car Magazine valuation, and very unrealistic for the age and condition of my car.”

Posted 4 years ago

“In the past I have been taken care of at Colin Appleyard when I bought the car from your showroom several years ago you told me that I would get free MOT for as long as I owned the car. last week I had my car booked in for MOT and it failed I took it in today for retest and you charged me. I thought It was free for a retest. as last year my car failed and I was not charged why as the rule changed from last year.”

Posted 4 years ago

“theafter servicefaultsetcwasvery/badsalespersondidnotwant to nopasseditontoparts/iscommentswere ihade been lumberdwith thejob/anddontphoemeagain/spoketoother/sales staffwhowere conserned/after thatnothing mrkeenan”

Posted 4 years ago

Hi, We are sorry to see that you have left us a 2 star review. After speaking to you on the telephone I am glad to hear that you are now very happy with your bike and that the issues have been resolved. Please accept our apologies and I can assure you we greatly value your custom and hope that as you said you will return to us in the future. I will ensure your comments are passed onto the dealership and thank you for taking the time to bring this to our attention.

Posted 4 years ago

“Poor service”

Posted 4 years ago

Hi Mr Whitaker, We are sorry to see that you have left us a 2 star review and would like to look into this for you however will require some further information in order to do so. If you are able to fill in the form located at the following link we will ensure your comments are investigated - https://www.colinappleyard.com/company/feedback

Posted 4 years ago

“I picked up my yzf r 125 2013 plate second hand overall was ok paid 2300 for the bike and then further £199 for the gold vip package picked the bike up was all good then the L plate got stuck in the back mud guard they sorted this to my satisfaction with the VIP pack I was told i would get the service book which i did not get and they also forgot the hpi check which I also had to chase up and they also forgot to fill the bike up with fuel which was apart of the package overall ok but not the best experience with my first time dealership also wanted to charge me £60.00 for oil change which takes 1L of oil bit pricey for 30 mins work”

Posted 4 years ago

Hi Jamie, We are sorry to see that on this occasion you have only been able to leave us a 2 star review and having spoken with the branch manager regarding your comments, we were unaware of any discontentment and believed any outstanding issues had been resolved to your satisfaction. We greatly value your custom and hope that you will return to us in the future.

Posted 4 years ago

“Usually your car gets washed and hoovered when work is carried out on the car and it wasn’t. Then it wasn’t completed until last thing of the day at 4:45pm even though you got it first thing in the morning.”

(Keighley Nissan) - Posted 5 years ago

“Went in for winter health check. Invoice stated that courtesy wash and vac had been carried out. I could find no evidence of this as car was washed and waxed immediately prior to going for health check and was splattered with dirt on return to me which, I assume, was due to being taken on a test drive. Dirt on floor inside vehicle indicated it hadn't be vacuumed at all.”

(Keighley Nissan) - Posted 5 years ago

Hello Michael, Apologies, but we are unable to find any details of your visit to our dealership on our systems. If you can provide us with further information will certainly look into this for you. You can contact us at www.colinappleyard.com

Posted 5 years ago

“Generally very happy with the service provided at Huddersfield but I had my annual service & MOT last week and mentioned that both registration bulbs were out... the warning light on the dash was on... I collected the car but when the auto lights came on at dusk ..guess what so did the warning light... it means I now have to make a trip into town to get them replaced... not a big deal but one I shouldn't have to do”

(Huddersfield) - Posted 5 years ago

Hello Stuart, We are very sorry to hear this. If you contact Darren (Service Manager) at our Huddersfield Dealership 01484 514954 he will happily arrange for us to collect your vehicle and leave a courtesy car with you whilst we rectify this. Alternatively you can contact us at www.colinappleyard.com and we will arrange this for you. Apologies once again Stuart for the inconvenience that this has caused.

Posted 5 years ago

“In the past I have bought at least 4 cars from the Huddersfield branch and always enjoyed good service, however,on 21st May I took my Suzuki splash to the Hudds.garage with a suspension problem, it had a broken spring,l arranged for a replacement to be fitted the next day, I was then informed that the front strut needed replacing and could be completed on Friday 25th. I enquired on Progress to be told they had the wrong strut and as it was bank holiday it would be Wed 30th. I was then told that they had the strut but the top bearing was wrong and it would be Friday 1st, I collected the car at 5.00 On Friday 1st. This was not what I call good service, on two occasions when I enquired on progress of my car I was told,they were busy at the desk,someone will ring back but no one did. Michael Wood Reg. no MM08MJV.”

(Huddersfield) - Posted 5 years ago

Hello Mr Wood We are very sorry to hear you were unhappy with the service you recently received especially after having always been happy on your previous visits. After discussing your comments with our Huddersfield service team, it would appear the issue with the parts was a result of a decision to use non-genuine parts in an effort to keep the repair costs as low as possible for you. We have been assured that you were offered a courtesy car to use whilst your vehicle was having the work carried out but did not require one. Please accept our apologies that you were not kept up to date with the progress of the repairs, we appreciate that this along with the delays must have been frustrating for you and your feedback has been passed onto our service team to help us improve in the future.

Posted 5 years ago

“We went to look at a vitara kuro and the salesman I spoke to on the phone said the car was on 0% finance . when then discussing finance we were informed that there was a deposit of over 3k to put down first this was not said to me over the phone . the salesman was abrupt and didn't seem interested in selling us the car. I was given a poor part x on my car . we were not offered a test drive and the car was parked against a wall so we couldn't get a proper view of it . all in all a poor buying experience at Huddersfield branch.”

Posted 5 years ago

Hi Mr Winterbottom. Further to your review I believe that the issues were rectified resulting in you going on to purchase a Vitara from our Huddersfield dealership. We're sorry you felt disappointed in your initial contact with us but do hope you are satisfied with the service you went on to receive and of course that you are enjoying your new car!

Posted 5 years ago

“Unfortunately let down again around promises to be called when car was ready. This is the third time I've had problems with the service department. Spoke through with service manager again and really do hope they make some improvements as it's not matching the excellent sales service at the moment”

Posted 6 years ago

Hi Phil, Thank you for bringing this to our attention. We have built our family-style business on a reputation for treating our customers fairly. We value all our customers’ feedback as it helps us to improve our service. Your feedback has been passed to the branch manager and franchise manager who will discuss further with the service department the areas to improve on with the aim of matching the excellent sales service.

Posted 6 years ago

“I was told it was 1 hours wait for a new key, a few minutes job. After 45 minutes they had not started the job and it took them another 30 minutes to complete the job. A guy sitting with me had been waiting hours, they should offer better service”

Posted 6 years ago

“Fixed one fault created a new fault and the car was returned 1:30minutes late. The interior of the car also had debris particles over rear carpets and seat”

Posted 6 years ago

“I found Rachel who dealt with us extremely rude and abrupt. Its made me think twice about buying another car from you”

Posted 6 years ago

Hi Emily, Thank you for your feedback. We believe you have now spoken to our service manager and are happy with the resolution. We apologise again, and if you have any further queries, please do not hesitate to get back in touch.

Posted 6 years ago

“I had my car serviced (still under warrant) at a cost of £259. The Alternator belt was noisy which I mentioned and they just fobbed me off saying not covered by the warranty on a 2.5 year old vehicle with 9000 miles on the clock. It would be £65 to change. No mention of having a word with Nissan on my behalf. It just questions the point of paying more for a franchised dealer service in the first place. I've now taken this up with Nissan direct but feel I should not have hd to do this in he first place”

Posted 6 years ago

“Speedy service but expensive to change a headlight bulb (£49.20)”

Posted 6 years ago

Hi there, Thanks for getting in touch. You haven't provided us with any details, so unfortunately we cannot look into this for you. We agree that £49.20 does seem unusually high for just a headlight bulb change but without any further information we're unable to find out why you were charged this much. Please get back to us with your registration and/or contact details and we will look into this further.

Posted 6 years ago

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Colin Appleyard LTD is rated 4.8 based on 4,109 reviews