Colin Appleyard LTD Reviews

Name: Colin Appleyard LTD
Address: Cornmill Garage, Halifax Road,, Keighley
Rating: 4.81

4.8 Rating 4,109 Reviews

94 %

of reviewers recommend Colin Appleyard LTD

Company Reviews

Metrics

Info

4.8

Based on 4,109 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service department- poor attitude customer service, lack of knowledge on quoting, mis informed MOT check advised. Would not recommend or use again.”

Helpful Report

Posted 2 years ago

We are sorry to see that you have only been able to leave us a 1 star review. This isn't something we expect to see and we'd certainly like to look into the reason behind your comments. We have noted that your vehicle is booked in with us and if you are able to contact Jason he will be more than happy to discuss your comments in further detail. You can contact Jason via email j.lee@colinappleyard.com or alternatively by calling 01274 581625 opt 2.

Posted 2 years ago

“Recently bought a car with Colin Appleyard Nissan, Keighley. Nothing wrong with the front end sales experience. It was quite a drive to get there having travelled from Rugby but it seemed worth it on comparison of other offers in the market. Within 7 days of taking ownership of the vehicle the air conditioning packed up, right in the middle of a heat wave, took 3 calls to the dealership to agree for us to take the vehicle to a Nissan garage in Coventry and for them to cover the cost of topping up the gas, which was £145.00. Got that issue sorted then 2 days later a light came on indicating there was water in the diesel filter, as well as a persistent fault with the front radar detection system saying it was obstructed. More time taken out of our working days and £95.00 to change the filter and get the fault corrected with the radar system. Again, the dealership agreed to cover the cost of the repairs as they should have been covered in the pre-sale inspection, which so far has seemed to be nothing more than a box-ticking exercise to sell the vehicle. First invoice was sent for refund on 22nd July with account details provided on 26th July, second invoice and account details provided on 28th July. Still no sign of the refund despite assurances would take a few days to be processed, then it would be Monday 2nd August, then Tuesday 3rd August. Funny how purchasing payments are instant but it refunds take an age to arrange. In short we have been really disappointed with the whole after sales process, expected a lot more from a Nissan and a franchised dealer. This is my partners first second hand car and it has completely knocked her confidence in the vehicle, even caused a few tears at times not to mention a lot of sweat during the heatwave without air con. This really shouldn't be the case this soon into owning the vehicle given the "robust" checks the vehicle was supposed to have gone through pre-sale and she is now dreading what could go wrong next with the car.”

Helpful Report

Posted 2 years ago

Hi Keir, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We are obviously sorry to hear of the issues you and your partner have experienced with the vehicle and would like to apologise in the first instance for the upset and inconvenience this has caused. We also understand your frustration when the refund was delayed and apologies for this, it was a genuine oversight on our behalf and we have now put corrective measures in place to prevent this happening again in the future. David our Sales Manager confirmed that he has spoken with you and all concerns had now been dealt with and monies refunded. If there is anything further that we can help with please contact us at the following link https://www.colinappleyard.com/company/feedback

Posted 2 years ago

“Car wasn’t up to standard. Your strap line on your wall isn’t used - just lip service. You provided a video with a colleague that a customer is unable to understand. Told your colleague on collection and just got “sorry about that” and a “I didn’t understand him either”. Wouldn’t recommend nor get a car from your company again”

Helpful Report

Posted 2 years ago

We are sorry to see that you have only been able to leave us a 1 star review and apologise if you were unhappy with the service that you received from us. We have discussed your comments with our Group Aftersales Manager who personally inspected the car and confirmed that the vehicle had been cleaned inside and out as part of the routine service that we provide, a full valet and polish is not part of our standard service. The video you received was to the quality we expect and we do apologise if you found this difficult to understand. Once again, we are sorry to hear of your disappointment and do hope we can be of service to you again in the future.

Posted 2 years ago

“On arrival today for my pre booked waiting appointment regarding brake problems of which I have had checked on a number of occasions at their Bradford dealership where the car was purchased, without a concrete solution about the problem more or less from day one and having contacted Suzuki Customer Services thereafter, I was advised to seek a second opinion hence today’s visit, the service reception did not give a welcoming meet and greet, no eye contact or a positive response to my initial concern was recognised and rudely asked for the key and a technician will look at it and asked to wait, the only other conversation whilst walking around the showroom was to see if I was interested in changing the car by a sales person, shortly afterwards I was approached by the same person from the service reception to be informed that there is no problem with the brakes as per the technicians report, I immediately asked for the service receptionist whom I was dealing with to go with me to the car and allow me to show him the problem as I was not happy, his response was negative and passed me back to the original technician, having demonstrated my concerns with the technician in the car he implied that this is the way it is and that I was braking too hard, my test to him was at less than 3 mph with a firm but not sharp press on the brake pedal having advised him to wear a seat because of the severe sharp braking results, he could not offer anything further other than the comment to imply that is the was it is with this type of car, I then immediately contacted Suzuki Customer Services whilst departing from the dealership and am now awaiting a hopefully positive response. Alan Walker”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have discussed your concerns with our Group Aftersales Manager and as explained, we are unable to diagnose a fault. The car is not displaying any kind of warning light and the braking system is operating as expected with no defects which can be diagnosed by the Technicians at either our Bradford or Keighley dealerships. Our Group Aftersales Manager has confirmed he would be happy to go out on a road test with you – if you’d like to arrange this please contact him via our head office on 01535 606321. Alternatively you have the option to take the vehicle to another Suzuki dealer outside of our group to obtain a further opinion.

Posted 2 years ago

“Having bought a 65 plate Nissan Qashqai from Colin Appleyard Keighley, I have come across a few problems on the car which I informed and seeked advice from them, I purchased the car on 23000 miles and have done just over 15000 miles. One of the problems I currently have is power loss and a red engine malfunction light. I have spoke to the services team various times and have been informed that my warranty that I paid £600 does not cover the problem so they can't do anything about it. Now as I explained the problem in more detail the best I got was to drive the car more at a certain speed and distance. Due to covid restrictions this hasn't been possible and I am not driving the car with a red engine malfunction light on, also the fact that i have only done 15000 miles since June 2019 surely nissan can help me with some better advice or help. I was also informed that other nissan customers have had the same problem and that their cars where newer aswel as less mileage than mine. On top of that I recommend nissan to a friend who ended up buying a 2017 model qashqai I'm really disappointed in the lack of help, advice and care.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Having discussed the issue with our service team in further detail, the initial fault was the lower radiator hose that had failed, unfortunately this isn't a part that is covered under your extended warranty and as the hose has now been replaced by another garage who consequently haven't cleared the warning light we are unable to fully diagnose the fault without carrying out further investigations. We are more than happy to look at the vehicle and if the repair is covered under warranty there will be no charge, however if it is not covered, the repairs will be chargeable. If you would like to discuss any of the above in further detail please feel free to contact us at the following link - https://www.colinappleyard.com/company/feedback

Posted 2 years ago

“They passed an MOT on car when brakes were completely worn. Refuse to drive all the way so they can correct THEIR mistake”

Helpful Report

Posted 2 years ago

Hi George, We are sorry to see that you have only been able to leave us a 1 star review and we'll be more than happy to look into this for you. We appreciate problems can arise and when reported to us we do take action. As there is distance between us, if you can provide photographic evidence this will enable us to look further into the matter. Please attach and send to c.bond@colinappleyard.com

Posted 2 years ago

“In 2015 I purchased an almost new ‘top of the range’ Nissan Qashqai from Collin Appleyard, main Nissan dealer in Keighley. Since then, it has been regularly maintained in accordance with the manufacturer’s guidelines. Low mileage diesel. Turbo recently failed and caused ‘catastrophic engine failure.’ Cost of repairs prohibitive. Colin Appleyard offered to take vehicle in payment of diagnostic work. Cost £22k in 2015 now worth nothing! Ouch.”

Helpful Report

Posted 2 years ago

“Went to buy a car on Sunday. Used cars very dirty and not presented well. Bought the same day from a competitor.”

Helpful Report

Posted 2 years ago

Hi Mr Hill, We're sorry you have only been able to leave a 1 star review. This is not something we expect to see and we would like to look into this. If you are able to fill in the form located at the following link we will ensure your comments are investigated further - https://www.colinappleyard.com/company/feedback We have brought this to the attention of our Group Used Car Sales Manager and apologise that on this occasion we were unable to be of service to you.

Posted 2 years ago

“Poor Service”

Helpful Report

Posted 2 years ago

We're sorry to see you have only been able to leave a 1 star review. This is not something we expect to see and apologise that your experience with us fell short on this occasion. If you can provide us with some more information we will certainly look into this for you. You can contact us at https://www.colinappleyard.com/company/feedback

Posted 2 years ago

“The salesman I dealt with Michael did not know what he was doing all the way through the process then yesterday after telling myself and ringing my son to say he would deliver the new car to my address it never happened we ended up going to the garage in Ashton to pick up the new car Michael then called my son and myself a Lier to cover up his mistakes the manager thought he could rectify the mistake by talking over me on the phone I will never ever deal with this garage ever again to be called a liar because Michael could not do his job I found absolutely terrible makes me think what’s going to happen when it’s time for a service I have phoned motorbility to let them know how very vulnerable people are being treated by the staff at this garage.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have spoken with the dealership regarding your comments and Dan did confirm that there had been a misunderstanding regarding the delivery of your Suzuki Vitara and we would like to apologise if the explanation of this came across wrong, it certainly wasn’t with intent. Dan also advised that due to the inconvenience and upset that had been caused, we did give you a full tank of fuel and believed that when you left the dealership both yourself and your son were happy with the service that you had received from Nick. Again our apologies for any misunderstanding or upset caused and we hope that this will not prevent you from returning to us again in the future.

Posted 3 years ago

“Exceptionally poor Customer Service - total lack of interest and can obviously afford to turn Customers away. Totally disgusted.”

Helpful Report

Posted 3 years ago

Hi Amanda, We are sorry to see that you have only been able to leave us a 1 star review and we would certainly like to look into this for you. If you are able to fill in the form located at the following link we will ensure your comments are investigated - https://www.colinappleyard.com/our-company/feedback

Posted 3 years ago

“Appalling service from the Service Department. Will think twice before using Colin Appleyard Huddersfield again.”

Helpful Report

Posted 3 years ago

Hi, We're sorry to see you have only been able to leave a 1 star review. Having spoken with the dealership they did advise that there had been a genuine oversight on our behalf and that this was rectified the next day free of charge. We do apologise that on this occasion we fell short of our usual high standards and very much hope that we will see you again in the future.

Posted 3 years ago

“Didn't look into issue in depth just provide a service bulletin. Turned out to be a blocked air filter and air box. This was sorted by the customer who looked at basic mechanics. Main dealers need to get back to basic mechanics. Then again our own personal missed it to.”

Helpful Report

Posted 3 years ago

Hi Nigel, We're sorry to see that you have only been able to leave us a 1 star review. Having looked into this we can confirm that diagnostics were carried out and no fault codes were present, the bulletin did advise of a potential issue relating to higher mileage vehicles which we believe you were made aware of and arranged to collect the vehicle. As no additional work was authorised, no further investigations took place and 3 outstanding recalls were carried out successfully.

Posted 3 years ago

“Booked my car in for annual service and MOT, and did appreciate the collection and delivery service, however once they had the car they stated it failed MOT and needed over £500 worth of repairs to callipers and brake discs, to get through and pass. This is not the first issue i have had with Colin Appleyards (Bradford), so i had the car returned to me and i took to my local trusted mechanics that i have used for many years. They confirmed work was not needed and put it through the MOT without any work needing to be done and it passed MOT with no issues. Colin Appleyards over priced, and trying to have work done that is not necessary, i will not be using them again, despite lifetime MOT offer- it's a con to draw you in!”

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Posted 3 years ago

“Disgusted with Colin Appleyard. I put a complaint in On 28 August about my experience at Bradford branch When I took my car in for a rattling exhaust and £680 later came out with a new clutch and a rattling exhaust!!! I took it back on August 11 and was fobbed off with the promise to price up a new exhaust and get back to me( didn’t happen).Also I pointed out a bolt on the gearbox which didn’t look right, was told it was ok. At MOT today, was told there was a loose bolt on gearbox after I had driven to Norfolk and back from Bradford. No acknowledgement from Colin Appleyard of complaint at all!! After 7 years of dealing with them I will NEVER trust them again. Feel like family? If they were my family I would disown them”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you for taking the time to leave a review - your feedback is important & allows us to ensure a continual improvement in the services we provide. We are obviously sorry to hear of the incident which has occurred and would like to apologise in the first instance for the breakdown in communication, we clearly fell short of our usual high standard and if given the chance would like to change this. Jason has confirmed that he has spoken with you to explain the breakdown of costs and also given to you a much clearer explanation. Apologies once again Linda that the service you received from us has not been to the level we endeavour to provide.

Posted 3 years ago

“Quite simply I had a v bad experience with 5his firm regarding p/x...all my emails of complaint went unanswered ...so consequently I would never go 5here again I give you one star because the car bought new has proved to be ok...”

Helpful Report

Posted 3 years ago

Hi Nigel, We're sorry to read your negative review. With any complaints we receive we always look into them fully to ensure we're able to address those concerns. Upon looking into this, we are unable to locate any records of the complaints that you have raised. If you feel this is an error on our behalf please fill in the form located at the following link and we will ensure your comments are investigated - https://www.colinappleyard.com/company/feedback

Posted 3 years ago

“Feeling very disappointed with the customer service and attitude experienced by my husband and his cousin at the Ashton branch of Colin Appleyard today. They walked away feeling like they had been the subject of indirect racism by the finance manager. They were told they couldn't have the car before they even sat at a chair to do the credit check. Which our cousin would have passed with flying colours I hasten to add. Rest assured that this will not end here. An official complaint will be made and I want heads to roll. I won't stop until somebody apologises for how they made two young ethnic minority males feel as they walked away today.”

Helpful Report

Posted 3 years ago

Hi Toria. We're sorry to read that you feel very disappointed with our Ashton-under-Lyne branch and as with any complaint we receive, we always look into them fully to understand and address the issues raised. When it comes to financing our vehicles for customers we have strict FCA (Financial Conduct Authority) guidelines we must follow. In the instance involving your husband and his cousin, the arrangement they wished to make with regards to finance would break FCA rules and had we consented we would be liable for breaking UK law. This was explained to your husband and cousin at the time which is why we were unfortunately unable to proceed with the vehicle purchase. The decision made by our finance manager to refuse finance was not racially motivated and we strongly refute any such claims. It was made to ensure we adhered to FCA rules.

Posted 3 years ago

“Customer Service - Fairing fell off the bike after two rides, told to fix myself because the damage was caused by me??? Price - Paid a lot (6K) no price reduction for a bike that was 'immaculate' upon arrival it had damage. Basically don't trust this businesses word as it is not a real mans word. Seek another dealership, buying a bike should be a pleasure not stressful. This business makes you seek private sales to avoid the all talk no backbone status. Warranty was guaranteed but never used due not being an engine part. Terrible attitude from Kevin Peeny thanks for the sale now you're on your own at your own expense to fix a bike.”

Helpful Report

Posted 3 years ago

Hi Mr Thomas, We're sorry to read that you were unhappy with an issue you had with your bike after purchasing it from us. As with any complaint we receive, we always look into it fully to ensure we understand the issues you've raised. The fairing you refer to is a seat panel which we’re happy was securely attached when you collected the bike. It wasn't removed from the bike but checked during its pre-collection inspection. The bike had also had two prior test rides. We appreciate that it is very frustrating for something like this to happen only 2 weeks and a number of miles after collecting the bike from us, but it is unfortunately not something which can be covered under warranty for the reasons above. Customer service is our top priority and we always correct any errors we may make with a customer’s purchase, but in this instance the vehicle left our showroom fully prepped - so we apologise that we couldn't compensate you on this occasion.

Posted 3 years ago

“A car with components that are not fit for purpose. So I got a lovely new juke in 2017 and I still love it despite the headache that's come along with it. At 2900 miles when I'd had the car 6 months it went in for timing chain replacement, repaired under warranty. All fine customer service can be sketchy at times a bit abrupt but on the whole nothing to cry about. History repeats itself, my lovely juke has now done 12,000 miles and is 3 years old and guess what, the timing chain has just been replaced again. Luckily warranty job again. I wonder how many miles now I'm going to get away with before it happens again, only now it's no longer under warranty anymore so if trend follows a nice big bill at the end of it. What's the most annoying thing is nissan know about these crappy timing chains and have even recalled some models, so why is it still happening? It gives me very little confidence in the car and it's not as if I drive miles a car that's 3 yrs old that's done 12000 miles is bloody good going !!!!”

Helpful Report

Posted 3 years ago

Hi Emily, We're sorry to hear that you have had problems with your Nissan Juke. I have spoken with the service team at our Nissan Dealership and they have informed me that they are confident that the repairs carried out on your vehicle this time have fully resolved the concern. Unfortunately on some occasions manufacturers have issues with certain components not meeting the rigorous standards expected. With the particular fault you have experienced with your vehicle, the parts that are now being supplied to rectify the concern have been modified to prevent the issue from happening again. Thank you for using Colin Appleyard and I do hope that you can now enjoy trouble free motoring with your Nissan Juke.

Posted 3 years ago

“To whom may concern I booked service and change and tires with Nissan colin appleyard in keighley, service was good but change tires wasn’t good , I’ve been seen a few cars been washed from outside but my car not washed My concern is not with customer service it’s with the service department”

Helpful Report

Posted 3 years ago

Hi Mr Ba-Fadel, We take all complaints seriously and as such have investigated the points you have raised. I am told that everything relating to your tyres was resolved at our cost several weeks ago by replacing all 4 rim protectors - we apologise that there was an issue when the tyres were initially fit, but we worked quickly with you to ensure this was rectified and hopefully you've had no additional issues since. It is true that unfortunately we haven't been able to wash service vehicles during the current Covid-19 pandemic. We hope you can understand that this is for the safety of our customers and staff to avoid any transferences on touch surfaces. If you wish to discuss any of this further, you can contact us via enquiries@colinappleyard.com.

Posted 3 years ago

Colin Appleyard LTD is rated 4.8 based on 4,109 reviews