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Cohorted Reviews

4.2 Rating 2,421 Reviews

80 %

of reviewers recommend Cohorted

Company Reviews

Product Reviews

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is such a great idea, but I feel this company falls short on delivering what they promise. I have been charged for January and February's box before I had even received one! At this point, I wanted to cancel, especially as soon after I discovered the contents of the December box online - candles, chocolates and bath oil.....not what you would expect in a high end make-up box. From watching various unboxing videos on YouTube, they do seem to have the odd good box, but the bad outweighs the good. They often state the products are worth a certain amount, but they are old and have been heavily discounted elsewhere. I also get the feeling from this company that they are always pushed for time and just throw in what they can without thinking of a theme or how the products could complement each other. The customer service could do with some attention too. My first box was the January one. The box was grazed and marked (not a big deal I thought, as what matters is the products - although I wanted to use the box as storage). There were two of the exact same product - that suggests to me a lack of imagination. I just get the feeling that the box hasn't been thought through or made with much care or attention to detail. Not good enough for £35.”

We appreciate your feedback and apologise for your recent disappointment. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

“I have been subscribed now for around 6 months. I have noticed the following: 1. The boxes are ALWAYS late. Each month you pay on the 1st/2nd, however your won't receive your box until between the 12th and 16th. 2. If something goes wrong and you need to contact someone at Cohorted - brace yourself. I am not sure that anyone even works there! I had placed an order from there website totalling over £100. 2 weeks later the order still hadn't been dispatched, I couldn't get hold of anyone via email, FB and no phone numbers. Eventually I was contacted to say that they didn't have any of the 5 items in stock (how?!) & so I would be refunded. Maybe there website is all a front ... very weird anyway. 3. The quality & value of each box varies quite a lot. Sometimes you will get recognised brands (like Mac, Bobbi Brown, Clarins) but the vast majority of items are from brands that you wont have heard of. Also, they will claim that an eyeshadow palette is worth say £40, but actually, when you google the brand and exact palette, you could buy it from some basement bargain website for £12. Also, in the December box for example, bearing in the mind that you have subscribed to a BEAUTY box, the box contained candles, bubble bath and soap. Again, they suggest that these candles (about 8cm high) are worth £18 each. I don't have a bath. Didn't use anything out of that box - gave it to my colleague. Hope this helps x”

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in November then your first box will be delivered in December. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“I was sent a box as mine didn't arrive. Took me numerous emails to even get a response. Box very poor. Was told I'd have a few extras in the box because of the inconvenience, but there wasn't. Had a nail polish exactly the same as a previous box and two bottles of the same product. Very disappointing. After a great first box it seems as though each box has less in it.”

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“Although I have never been disappointed with the products, I'm getting a bit fed up of receiving the boxes so late. I pay £35 a month I'd like to receive my boxes on time. I'll cancel my subscription if this continues.”

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“I have been a cohorted subscriber for two months and for both boxes delivery has been severely delayed, products not that great for what is sold as a premium beauty box - of all the subscription beauty boxes Cohorted is the most expensive but not really worth the money! I wouldn't subscribe - stick to LF Beauty box and Birchbox, well worth the money and they always arrive on time!”

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“The company charges £70 a month NOT £35. They do not state this and try to charge you twice a month. However they do deliver good quality products that are all together worth over £70.”

“Last two boxes arrived late with no ribbons or cards inside was not over Whelmed by Sep box I'm not a great lover of eye shadow and the colours were not me. In draw for a pressie to someone birthday. For the amount you pay would have think there would be questions of your style and likes. Whatingbto see what arrives this month to make up my mined if I will carry on with my box s”

“I have been a subscriber to cohorted for several months now and have let several letdowns just slide because I really liked the contents of the boxes, but this month has me questioning my subscription. Firstly my box arrived late, the ribbon and product card were missing. I feel that for a luxury subscription box there far far too many mistakes. It's as if they do not care enough to check their products before shipping as if the missing ribbon on the outside was not obvious enough. The errors in the product guide and the presentation of the box have been a constant issue with my. This month is the first time I have felt underwhelmed by the contents.”

“Very expensive - expected more for the money. Maybe I have been unlucky with this box so shall give it another couple of months before cancelling. I also am not too happy about the money being being debited a month before the box gets sent out although this is explained when subscribing.”

“Payment is made a month in advance for this box, which means you could (as I did) fork out £70 and still wait to receive anything.. however, this is explained at point of purchase. My last 2 boxes have been late and received very late in the month (still waiting on this month's). Contents grossly over valued (available much cheaper than cited in the magazine) and not new/ innovative. Not luxurious by any means. Website and information available so poor and a great disappointment. Have unsubscruled.”

“I was pretty disappointed with these boxes from the jump but kept my subscription as I hoped they would improve; it was all TK Maxx tat and ridiculously tiny sample sizes but every subscription box has its off months, so I gave it a chance. I then finally cancelled in July after growing increasingly disenchanted but found myself receiving the August box! They had charged me again and sent it out - this one really took the cake with a measly 3ml mascara sample size and tacky looking hair products. Customer service was absolutely useless - I have sent them email after email with no response and at this point I suppose I'll be subscribed to them against my will for the rest of my life. Absolutely would not recommend.”

“i signed up to cohorted last month and received my first box in August, i have to say for the price i was really disappointed with a yellow nail polish, hair wipes and some face cream samples... not what i was expecting. It was awful if i really am honest. I am hoping September may be better, if not i will probably be cancelling as £35 is quite a lot of money and i could buy myself things i will use.”

“They started off really good but I have found that the products that they now send are cheaper and in this months box we mainly had samples! They overinflate the prices in the booklet they give you so it seems like you have a better products but in all honesty glossy box has been better quality on comparison to cohorted in the last few months.”

“Poor selection”

“The 2 mini creams were completely dried up which was quite annoying”

“Rubbish Products. Very Unuseful. Bad Customer Service”

“Id like to see more brands. So far I had repeatedly seen the same 3-5 brand names. I will cancel my subscription,if that goes on. I want to discover new things and try as many as I can but not just from one or two supplies.”

“A few things have disappointed me about this box-first of all I was billed twice before I even received one box, and also, the RRP's given for the contents were highly inflated, compared to the amount they actually go for online. This box was generally poor, given the price!”

“Too expensive for what you get. The boxes are late, products repeated, booklets missing. A product arrived 'late' last month so it was to be included this month, so a crappy alternative was provided. If a concealer/coverage product is included it won't even almost be the right shade. Just not worth it anymore especially for £35. Better off saving the money for a product I actually want.”

“Had my first box and was excited. I get another box a third of the price and always impressed. They had substituted one of the nicer samples with a dive underarm dark hair hide . I'm blonde and it was a horrible product. Wasn't at all impressed with a tiny perfume sample, a Chanel liner / shadow which doesn't go in well and a very unsensational set of samples. To top it all I had an allergic reaction to the collagen eye pads. Not their fault but topped the fact no one respinded to my complaint. I'll wait to see if this box this month us better and if not I will cancel and ask for my money back. Not impressed yet. Expected something special”

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Cohorted is rated 4.2 based on 2,421 reviews