Name: Cohorted
Address: 27 Old Gloucester Street, London, London Borough of Camden
Rating: 4.17

“I was disappointed in January’s products. I will see what Feb is like, if I feel the same I will cancel my subscription. £35 is a lot of money. I seem to be happier with my Birch box for a fraction of the cost.”

Helpful Report

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“First of all i am very upset for still not receiving my box even after email saying it has been shipped 6days ago,this is not ok with me considering the money are being taken a month in advance...second being subscribed to this “luxury “box for the past 6 month i have come to realize that the products in the boxes are not luxurious at all,in 6 months i almost have not received any of the well known name brands for example nars which is highly advertised on their main page and others but thanks God i have received 3 cargo make-up pallets!!! And 3 no name beauty blender and also lets not forget all the cream samples!!! It is quite ridiculous that i have payed £35 every month for the past 6 months just to get products i could of gotten with the £15 boxes..every month hoping that the next month will be better.Anyway i have wake up and i wont be paying anymore..”

Helpful Report

Hi Christina. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“I’ve noticed that the items are available in TKMaxx for much less than the cost detailed in the box. Both the Cargo palettes and the Bella Piere items have been widely available at discounted prices. And apart from the ABH brow pomade I don’t seem to be getting the more premium brands advertised. I’m thinking of cancelling 😕”

Helpful Report

Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. The curation of our beauty boxes are completely independent so we can not comment on similar stock that may be retailed by third party retailers. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“The box itself considering it’s the December Christmas month box it wasn’t Christmas orientated in any way nothing unreal within the box and I am receiving to many eyeshadow pallets”

Helpful Report

Hi Christina! Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“I ordered in October and it doesn’t come until December.”

Helpful Report

Hi, Thank you for taking the time to leave this feedback. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

“I feel that the assortment in the box could be better. For the second month in a row I had received miniatures (the same ones!) and a really obscure lip colour. This month it was a fuscia pink! That is not a colour that many people can wear. I feel that for the price I have been dissapointed the last two months, however the September one was great.”

Helpful Report

Hi Kayleigh! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“Cohorted had good potential but unfortunately my beauty box subscription has not been amazing - the Too Faced lipgloss I was supplied with is patchy and watery (I have contacted both Cohorted and Top Faced who haven't responded) and the mascara is dry and powdery. It also took ages to arrive and when querying it's arrival the customer service team ignored my email”

Helpful Report

Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. Please reach out on customerservice@cohorted.co.uk and one of the team will be happy to assist you here.

“The November beauty box wasn’t as good as the previous ones. A bit disappointed as the products were not up to value like mentioned on the magazine. The previous one were nice tho.”

Helpful Report

Hi Kay! Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“No sign of the Dior/Nars stuff on the adverts. I received a clear lip gloss, which I would never wear anyway, (they wouldn't know that as unlike other subscription boxes, they don't ask you anything about your preferences or hair colour, skin colour/tone etc). a brow tamer gel that I received a week ago from another subscription box that I pay £10 a month for, two sample size creams that would be handed out at any department store, a miniscule bottle of hair oil and an eyeshadow palette that again, I would never use. Complete and utter waste of money - I had high hopes for this box and it failed miserably to say the least.”

Helpful Report

We are sorry hear that you are unhappy with your experience Lucas. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who are always on hand to help.

“Really dissapointed with Cohorted boxes, out of the 4 I have only had 1x too faced product and 1x Nars. I have given away most of it and so dissapointed that the August box had 2 sample sizes, if I wanted samples I would have stuck with Birchbox. For £35 a month I don't feel you get the premium products you would expect and might as well stayed with glossybox for brands I didn't know. The delayed delivery is annoying as well, you pay about 3 weeks before you get it! Subscription cancelled and I won't be rushing back sorry to say as I had high hopes!”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. However we are very sorry about you receiving your beauty boxes so late. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“For a premium box I was disappointed to see the same items from 'new brands' that I had seen in other 'lower priced' boxes and had purposely stopped those boxes to switch to cohorted. That being said I did like one of the products. Will hold out for a few more boxes and hope the options improve.”

Helpful Report

Thank you for your feedback Olivia, At Cohorted our ethos for the Black Beauty Box is centred upon providing customers with a versatile selection of both high end and discovery brands. Please email our customer service team at customerservice@cohorted.co.uk who will be happy to help

“Cohorted have no customer services from what I've found. You pay a month in advance, like another reviewer there was a point were I'd paid for two boxes and recieved nothing, at that point I was keen to find out exactly what was happening. You receive your box around the 12-15th of each month and pay a month in advance. June's box however was a let down for products, and I've never received any other sample products in box like you get with other cheaper monthly subscription boxes. I was hoping for superior service and products for the price, I got neither.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted Elaine. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. However we are very sorry about you receiving your beauty boxes so late. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“I was really disappointed to receive 2 x body lotions in this box - seems a cheap way to fill it up. Plus I got another red lipstick ( received red lipstick last months box) and I don't even wear red lipstick. The combination of the boxes does not seem very well thought out. Will give Junes box a go but may well cancel if similar experience”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“I was disappointed but the 3 body moisturisers/oils in my box. I would have preferred a lip liner even though I had wanted to try a nars product. Also a red lipstick suits so few people so the shade provided wasn't great.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“One product out of the five was good for me”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“It's now the 10th of march and I signed up in the 20th February I have been charged for two boxes and have not recived anything. I've contacted customer services and had no response really poor customer service I would like someone to get in touch with me please.”

Helpful Report

We are sorry to hear this. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in February then your first box will be delivered in March. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. We have contacted our customer service team who will get in contact with you and help get your issue resolved.

“The box items were poor”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“Lovely lip liner and lipstick , however deep purple lipstick and burnt orange lip liner really don't go together”

Helpful Report

We are sorry to hear this. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc.

“Wasn't things that I liked that much. there were only two things in there at I actually like.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“I was happy to see the Clarins lipstick and liner until discovering the actual colour. I'm not the fairest person but it is just too dark that there is no way that I will be able to wear them. 2 of the same product were sent - same face masks. Hair products were only ones that I thought they put some thought into choosing them. Not worth the money.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Cohorted Reviews