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Ella Palm Reviews

4.8 Rating 189 Reviews

97 %

of reviewers recommend Ella Palm

Company Reviews

Product Reviews

4.8

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

About Ella Palm:

Handmade premium gold, pearl and gemstone jewellery.

We believe that quality jewellery should be attainable and that everyone should have access to the perfect piece to elevate any look.

Our unique collection offers contemporary gold and pearl jewellery with a sophisticated timeless design. We use only the finest precious metals including sterling silver, 18k & 14k gold combined with freshwater keshi, biwa and baroque pearls and semi precious stones to create truly unique handmade pieces. An affordable premium jewellery collection that you will love to style and wear everyday.

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 5 star review on 24th March 2023

Ella Palm 5 star review on 21st October 2022

Ella Palm 5 star review on 7th February 2022

Ella Palm 5 star review on 13th February 2021

Ella Palm 5 star review on 9th November 2020

Ella Palm 5 star review on 9th November 2020

Ella Palm 5 star review on 9th November 2020

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product I ordered broke after a few wears , it was a cuff bracket. Quality wasn’t as good as expect.”

“I treated myself to the dawn cuff which I am in love with. It came very well packaged and fast shipping.”

“Order was late by a few days as they had run out of stock of the Eva earrings but happy to wait, they are beautiful and very nicely packaged. It would of been easier if you had a phone number to call as back and forth with emails was a little time consuming but Hellana was very responsive.”

“Over the moon with my bracelet, very quick shipping and love the packaging.”

Ella Palm 5 star review on 7th February 2022

“Very well packaged the Alexandra pearl necklace is excellent quality. Hellana at customer service was very quick to respond and help as my package was delayed.”

“The jewellery is devine, and the customer service fabulous. Definitely recommend.”

“Excellent customer service and beautiful packaging, love shopping with this brand, the jewellery is always so well presented and very good quality!”

“Excellent customer service - there was an issue with Royal Mail delivering my item but Ella Palm were very quick to respond and resolve the issue. The earrings are beautiful.”

“My order was delayed because of a stock error but Hellana from customer support let me know right away and I received my purchase on Monday. Lovely earrings, definitely worth the wait. I've been looking for the perfect pair of small hoops for some time, I've only worn them for a couple of days but they seem very good quality!”

“Really quick delivery, my wife loved her Lolana earrings and was very impressed with the gift packaging :) I will be shopping with you guys again thanks! 👍🏼”

“Stunning clutch, perfect for my holiday and super quick delivery. Very happy thankyou 😚”

“This company is amazing, their jewelery is absolutely gorgeous and such great quality, will definitely be going back to get more. So many beautiful pieces to choose from.”

“Thank you Ella Palm for my stunning Lani necklace this is the fifth item I have purchased from your website and you never fail to disappoint, I adore all your pieces. Very professional and great customer service, always packed beautifully too. Thank you”

“Fantastic customer services. We had a slight issue with a delivery and it was sorted without question with a very friendly and professional service, Hellana was awesome. I can highly recommend and I have a very happy daughter.”

Hi Mark, thank you for your lovely review - this means so much to us :) We are pleased to hear your delivery issue was resolved and that your daughter is happy with her Ella Palm jewellery :) x

“I am so glad I found this brand, i find it really difficult to wear and style jewellery and I love the simplicity of their products. The Luna serenity hoops and ring are just gorgeous and such beautiful quality. Customer service from Hellana helping me choose the correct size was very helpful :) Thank-you I will be back for more!!”

Thank you Kelis, we are very happy to hear you love our jewellery and had a great customer experience x

“With so many jewellery brands out there, Ella Palm is like a breath of fresh air, I love their unique designs and such amazing quality for the price!"”

Hi Delphine, Thank you for your lovely review Ella Palm xx

“Absolutely beautiful and elegant Pearl hair slide came beautifully packed excellent customer service kept me up to date with my order highly recommend purchasing with Ella Palm looking forward to making another purchase”

Hi Sharon, Thank you for your review; we are over the moon that you love your products and the packaging as much as we do :) xx

“Received the Remy’s instead of the Ramona’s but they quickly arranged for the correct pair to be sent. No biggy as I loved the Remys also so decided to keep them!”

Hi Freya, Apologies for the initial error; pleased that we were able to rectify this and that you were happy with the customer service and product. Many thanks , xx

“I have three beautiful pieces from this company now and they all gorgeous and amazing quality for the price . Customer service is beyond amazing. Thankyou!”

Hi Monique, Ahh we are so pleased to hear :) Thank you for the lovely review xx

“Love the Ramona's, fast shipping and very nice packaging.”

Hi Jessica, Thank you for your lovely review. We cannot argue it, the Ramona's are some of our favourite earrings , happy to hear you love them too xx

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Ella Palm is rated 4.8 based on 189 reviews