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Cobweb Reviews

4.7 Rating 6,281 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good job, but responses could have been faster.”

(Support) - Posted 1 year ago

Hi Thank you for your review. Regards, Cobweb

Posted 1 year ago

“Thanks a lot”

(Support) - Posted 1 year ago

Hi Mark Thank you for your review and feedback. Regards, Cobweb

Posted 1 year ago

“Thanks for your help”

(Support) - Posted 1 year ago

Hi Thomas Thank you for your review and feedback. Regards, Cobweb

Posted 1 year ago

“Knowledgeable and helpful team resolved my issue many thanks”

(Support) - Posted 1 year ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“Problem dealt with well”

(Support) - Posted 1 year ago

Hi Malcolm, Good to hear, thank you for reviewing Cobweb! Kind regards, Cobweb

Posted 1 year ago

“Good service”

(Service Addition) - Posted 1 year ago

Hi Iftiker, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 1 year ago

“generally fast, with a detailed description of the cause and an outlook what to do to solve the problem or what to do to avoid this problem in future.”

(Support) - Posted 1 year ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 1 year ago

Author didn't leave any comments.

(Support) - Posted 1 year ago

“I had an issue that was resolved but with a bit of collateral damage. You had identified procedural failings and have told me this morning that that was being addressed. The issue was addressed fast and efficiently, even dealing directly with a third party. So no grumbles, just glad I had the support to resolve swiftly.”

(Support) - Posted 1 year ago

Hi Chris, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 1 year ago

“Issue resolved in good time and helpful feedback provided - thank you”

(Support) - Posted 1 year ago

Hi, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 1 year ago

“Call was handled professionally. Was very happy that I received a phone call instead of just messaging via an on-line web chat !”

(Support) - Posted 1 year ago

Hi Liz, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 1 year ago

“Frustrating situation, background explained. Thanks”

(Support) - Posted 1 year ago

Hi Simon, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“Phone picked up promptly, support was patient and excellent”

(Support) - Posted 1 year ago

Hi Ross, Thank you for your 5-star review and feedback. Kind regards, Cobweb

Posted 1 year ago

“Suggest you allow Skip here.”

(Support) - Posted 1 year ago

Hi Jane, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 1 year ago

“Good though we did get a peculiar e-mail from you which blocked our machine for a while but it did get sorted after the 2nd phone call”

(Support) - Posted 1 year ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 1 year ago

“Received a phone call offering help (which was very kind), but the timing wasn't convenient for me and by the time I was available the ticket had been cancelled.”

(Support) - Posted 1 year ago

Hi Margaret, Thank you for your review, someone from the customer relations team will be in touch. Kind regards, Cobweb

Posted 1 year ago

“prompt response. no action required.”

(Support) - Posted 1 year ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 1 year ago

“Daniel has worked on our account a number of times and I have found him to be capable and responsive”

(Support) - Posted 1 year ago

Hi David, We are glad Daniel was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 1 year ago

“Thanks for getting back to me, I listed the response time as poor, as there was no expectation set as to when I was going to receive replies. Also as your email responses don't link in a thread via email, I had to go and find your previous response to put the answer into context. Little things but important to me. Kind regards, Mike Kirk”

(Support) - Posted 1 year ago

Hi, Thank you for your review and feedback. Your comments have been passed to the relevant team and will be taken into consideration. Kind regards, Cobweb

Posted 1 year ago

“I haven't really needed much assistance, my last contact with yourselves was removing some email accounts & resubscription”

(Support) - Posted 1 year ago

Hi Julian, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 1 year ago

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Cobweb is rated 4.7 based on 6,281 reviews